Vector directory number

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A vector directory number (VDN) is an extension on an automatic call distributor that directs an incoming call to a "vector" — a user-defined sequence of functions that may be performed, such as routing the call to a destination, giving a busy signal, or playing a recorded message. [1] [2] This number is a "soft" extension number not assigned to an equipment location.

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VDNs must be set up according to the customer's dial plan and the optional vectoring software must be enabled. VDN is used in different call center environments.

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VDN may refer to:

References

  1. "Vector Directory Number (VDN)". WestNet Glossary. Retrieved July 15, 2012.
  2. "Vector". WestNet Glossary. Retrieved July 15, 2012.