Wilson's model of information behavior

Last updated

Wilson's model of information seeking behaviour was born out of a need to focus the field of information and library science on human use of information, rather than the use of sources.

Contents

Previous studies undertaken in the field were primarily concerned with systems, specifically, how an individual uses a system. Very little had been written that examined an individual's information needs, or how information seeking behaviour related to other task-oriented behaviours.

Thomas D. Wilson's first model came from a presentation at the University of Maryland in 1971 when "an attempt was made to map the processes involved in what was known at the time as "user need research".

Wilson's first model

Published in 1981, Wilson's first model outlined the factors leading to information seeking, and the barriers inhibiting action. [1] It stated that information-seeking was prompted by an individual's physiological, cognitive, or affective needs, which have their roots in personal factors, role demands, or environmental context. [2]

In order to satisfy these needs, an individual makes demands upon various information systems such as the library and the use of technology. The user may also contact an intermediary such as family, friends and colleagues. The information provided by any of the contacted sources is then evaluated to determine if it satisfies the individual's needs. [3] This first model was based on an understanding of human information-seeking behaviors that are best understood as three interwoven frameworks: The user, the information system, and the information resource. [3]

First revision in 1994

Wilson later built upon his original model in order to understand the personal circumstance, social role, and environmental context in which an information need is created. [1] This new model, altered in 1994 incorporated Ellis' stages of information-seeking: starting, browsing, differentiating, monitoring, extracting, verifying and ending. [4]

The new model It also displayed the physiological, affective, and cognitive needs that give rise to information seeking behaviour. [1] The model recognized that an information need is not a need in and of itself, but rather one that stems from a previous psychological need. These needs are generated by the interplay of personal habits and political, economic, and technological factors in an individual's environmental. [5] The factors that drive needs can also obstruct an individual's search for information.

Second revision in 1997

In 1997 Wilson proposed a third, general model that built upon the previous two. This model incorporated several new elements that helped to demonstrate the stages experienced by the 'person in context', or searcher, when looking for information. These included an intermediate stage between the acknowledgement of a need and the initiation of action, [6] a redefining of the barriers he proposed in his second model as "intervening variables" [7] to show that factors can be supportive or preventative [7] a feedback loop, and an "activating mechanism" stage. [6]

'Activating mechanisms' identify relevant impetus that prompt a decision to seek information, and integrate behavioural theories such as 'stress/coping theory', 'risk/reward theory' and 'social learning theory'.

Nested model

In 1999, Wilson developed a nested model that brought together different areas of research in the study of information behavior. [7] [8] The model represented research topics as a series of nested fields, with information behavior as the general area of investigation, information-seeking behavior as its sub-set, and information searching behavior as a further sub-set. [7]

An evolving model

Wilson's model has changed over time, and will continue to evolve as technology and the nature of information changes. [9] The model has been cited and discussed by leaders in the information science field, and can be integrated with other significant theories of information behaviour. [10] Wilson describes the model diagrams as elaborating on one another, saying "no one model stands alone and in using the model to guide the development of research ideas, it is necessary to examine and reflect upon all of the diagrams". [10]

Recently, there has been a shift from theorizing on research already conducted on information behaviour, to pursuing "research within specific theoretical contexts". [9] Wilson's Model is "aimed at linking theories to action"; [10] however, it is this move from theory to action that is proving slow. Through numerous qualitative studies, "we now have many in depth investigations into the information seeking behavior of small samples of people". [9] Despite these studies, there have not been many links made between this research and changes in policy or practice. [9]

Related Research Articles

Behavior or behaviour is the range of actions and mannerisms made by individuals, organisms, systems or artificial entities in some environment. These systems can include other systems or organisms as well as the inanimate physical environment. It is the computed response of the system or organism to various stimuli or inputs, whether internal or external, conscious or subconscious, overt or covert, and voluntary or involuntary.

Social learning is a theory of learning process social behavior which proposes that new behaviors can be acquired by observing and imitating others. It states that learning is a cognitive process that takes place in a social context and can occur purely through observation or direct instruction, even in the absence of motor reproduction or direct reinforcement. In addition to the observation of behavior, learning also occurs through the observation of rewards and punishments, a process known as vicarious reinforcement. When a particular behavior is rewarded regularly, it will most likely persist; conversely, if a particular behavior is constantly punished, it will most likely desist. The theory expands on traditional behavioral theories, in which behavior is governed solely by reinforcements, by placing emphasis on the important roles of various internal processes in the learning individual.

Uses and gratifications theory is a communication theory that describes the reasons and means by which people seek out media to meet specific needs. The theory postulates that media is a highly available product, that audiences are the consumers of the product, and that audiences choose media to satisfy given needs as well as social and psychological uses, such as knowledge, relaxation, social relationships, and diversion.

Traffic psychology is a discipline of psychology that studies the relationship between psychological processes and the behavior of road users. In general, traffic psychology aims to apply theoretical aspects of psychology in order to improve traffic mobility by helping to develop and apply crash countermeasures, as well as by guiding desired behaviors through education and the motivation of road users.

<span class="mw-page-title-main">Consumer behaviour</span> Study of individuals, groups, or organisations and all the activities associated with consuming

Consumer behaviour is the study of individuals, groups, or organisations and all the activities associated with the purchase, use and disposal of goods and services. Consumer behaviour consists of how the consumer's emotions, attitudes, and preferences affect buying behaviour. Consumer behaviour emerged in the 1940–1950s as a distinct sub-discipline of marketing, but has become an interdisciplinary social science that blends elements from psychology, sociology, social anthropology, anthropology, ethnography, ethnology, marketing, and economics.

Behavior change, in context of public health, refers to efforts put in place to change people's personal habits and attitudes, to prevent disease. Behavior change in public health can take place at several levels and is known as social and behavior change (SBC). More and more, efforts focus on prevention of disease to save healthcare care costs. This is particularly important in low and middle income countries, where supply side health interventions have come under increased scrutiny because of the cost.

<span class="mw-page-title-main">Theory of planned behavior</span> Theory that links behavior

The theory of planned behavior (TPB) is a psychological theory that links beliefs to behavior. The theory maintains that three core components, namely, attitude, subjective norms, and perceived behavioral control, together shape an individual's behavioral intentions. In turn, a tenet of TPB is that behavioral intention is the most proximal determinant of human social behavior.

Self-determination theory (SDT) is a macro theory of human motivation and personality that concerns people's innate growth tendencies and innate psychological needs. It pertains to the motivation behind people's choices in the absence of external influences and distractions. SDT focuses on the degree to which human behavior is self-motivated and self-determined.

<span class="mw-page-title-main">Theory of reasoned action</span> Psychological theory

The theory of reasoned action aims to explain the relationship between attitudes and behaviors within human action. It is mainly used to predict how individuals will behave based on their pre-existing attitudes and behavioral intentions. An individual's decision to engage in a particular behavior is based on the outcomes the individual expects will come as a result of performing the behavior. Developed by Martin Fishbein and Icek Ajzen in 1967, the theory derived from previous research in social psychology, persuasion models, and attitude theories. Fishbein's theories suggested a relationship between attitude and behaviors. However, critics estimated that attitude theories were not proving to be good indicators of human behavior. The TRA was later revised and expanded by the two theorists in the following decades to overcome any discrepancies in the A–B relationship with the theory of planned behavior (TPB) and reasoned action approach (RAA). The theory is also used in communication discourse as a theory of understanding.

The principle of least effort is a broad theory that covers diverse fields from evolutionary biology to webpage design. It postulates that animals, people, and even well-designed machines will naturally choose the path of least resistance or "effort." It is closely related to many other similar principles.

Behavioural change theories are attempts to explain why human behaviours change. These theories cite environmental, personal, and behavioural characteristics as the major factors in behavioural determination. In recent years, there has been increased interest in the application of these theories in the areas of health, education, criminology, energy and international development with the hope that understanding behavioural change will improve the services offered in these areas. Some scholars have recently introduced a distinction between models of behavior and theories of change. Whereas models of behavior are more diagnostic and geared towards understanding the psychological factors that explain or predict a specific behavior, theories of change are more process-oriented and generally aimed at changing a given behavior. Thus, from this perspective, understanding and changing behavior are two separate but complementary lines of scientific investigation.

Information seeking is the process or activity of attempting to obtain information in both human and technological contexts. Information seeking is related to, but different from, information retrieval (IR).

The term information need is often understood as an individual or group's desire to locate and obtain information to satisfy a conscious or unconscious need. Rarely mentioned in general literature about needs, it is a common term in information science. According to Hjørland (1997) it is closely related to the concept of relevance: If something is relevant for a person in relation to a given task, we might say that the person needs the information for that task.

Normalization process theory (NPT) is a sociological theory, generally used in the fields of science and technology studies (STS), Implementation Science, and healthcare system research. The theory deals with the adoption of technological and organizational innovations into systems, recent studies have utilized this theory in evaluating new practices in social care and education settings. It was developed out of the normalization process model.

The social identity model of deindividuation effects is a theory developed in social psychology and communication studies. SIDE explains the effects of anonymity and identifiability on group behavior. It has become one of several theories of technology that describe social effects of computer-mediated communication.

Herd behavior is the behavior of individuals in a group acting collectively without centralized direction. Herd behavior occurs in animals in herds, packs, bird flocks, fish schools and so on, as well as in humans. Voting, demonstrations, riots, general strikes, sporting events, religious gatherings, everyday decision-making, judgement and opinion-forming, are all forms of human-based herd behavior.

The Journal of Documentation is a double-blind peer-reviewed academic journal covering theories, concepts, models, frameworks, and philosophies in information science. The journal publishes scholarly articles, research reports, and critical reviews.

Information behavior is a field of information science research that seeks to understand the way people search for and use information in various contexts. It can include information seeking and information retrieval, but it also aims to understand why people seek information and how they use it. The term 'information behavior' was coined by Thomas D. Wilson in 1982 and sparked controversy upon its introduction. The term has now been adopted and Wilson's model of information behavior is widely cited in information behavior literature. In 2000, Wilson defined information behavior as "the totality of human behavior in relation to sources and channels of information".

<span class="mw-page-title-main">Behavioural design</span> Field of design concerned with the influence of design on behavior

Behavioural design is a sub-category of design, which is concerned with how design can shape, or be used to influence human behaviour. All approaches of design for behaviour change acknowledge that artifacts have an important influence on human behaviour and/or behavioural decisions. They strongly draw on theories of behavioural change, including the division into personal, behavioural, and environmental characteristics as drivers for behaviour change. Areas in which design for behaviour change has been most commonly applied include health and wellbeing, sustainability, safety and social context, as well as crime prevention.

A Behavioral Change Support System (BCSS) is any information and communications technology (ICT) tool, web platform, or gamified environment which targets behavioral changes in its end-users. BCSS are built upon persuasive systems design techniques.

References

Sources