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The Java Telephony API (JTAPI) supports telephony call control. It is an extensible application programming interface (API) designed to scale for use in a range of domains, from first-party call control in a consumer device to third-party call control in large distributed call centers.
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A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone.
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The Telephony Application Programming Interface (TAPI) is a Microsoft Windows API, which provides computer telephony integration and enables PCs running Microsoft Windows to use telephone services. Different versions of TAPI are available on different versions of Windows. TAPI allows applications to control telephony functions between a computer and telephone network for data, fax, and voice calls. It includes basic functions, such as dialing, answering, and hanging up a call. It also supports supplementary functions, such as hold, transfer, conference, and call park found in PBX, ISDN, and other telephone systems.
Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated. The term is predominantly used to describe desktop-based interaction for helping users be more efficient, though it can also refer to server-based functionality such as automatic call routing.
Java APIs for Integrated Networks (JAIN) is an activity within the Java Community Process, developing APIs for the creation of telephony services. Originally, JAIN stood for Java APIs for Intelligent Network. The name was later changed to Java APIs for Integrated Networks to reflect the widening scope of the project. The JAIN activity consists of a number of "Expert Groups", each developing a single API specification.
The Parlay Group was a technical industry consortium that specified APIs for the telephone network. These APIs enable the creation of services by organizations both inside and outside of the traditional carrier environment. In fact, it is hoped that services can be created by IT developers, rather than telephony experts.
The public switched telephone network (PSTN) is the aggregate of the world's telephone networks that are operated by national, regional, or local telephony operators. It provides infrastructure and services for public telephony. The PSTN consists of telephone lines, fiber-optic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables interconnected by switching centers, such as central offices, network tandems, and international gateways, which allow telephone users to communicate with each other.
HCL Sametime Premium is a client–server application and middleware platform that provides real-time, unified communications and collaboration for enterprises. Those capabilities include presence information, enterprise instant messaging, web conferencing, community collaboration, and telephony capabilities and integration. Currently it is developed and sold by HCL Software, a division of Indian company HCL Technologies, until 2019 by the Lotus Software division of IBM.
Nucleus RTOS is a real-time operating system (RTOS) produced by the Embedded Software Division of Mentor Graphics, a Siemens Business, supporting 32- and 64-bit embedded system platforms. The operating system (OS) is designed for real-time embedded systems for medical, industrial, consumer, aerospace, and Internet of things (IoT) uses. Nucleus was released first in 1993. The latest version is 3.x, and includes features such as power management, process model, 64-bit support, safety certification, and support for heterogeneous computing multi-core system on a chip (SOCs) processors.
Computer-supported telecommunications applications (CSTA) is an abstraction layer for telecommunications applications. It is independent of underlying protocols. It has a telephone device model that enables CTI applications to work with a wide range of telephone devices.
Call Control eXtensible Markup Language (CCXML) is an XML standard designed to provide asynchronous event-based telephony support to VoiceXML. Its current status is a W3C recommendation, adopted May 10, 2011. Whereas VoiceXML is designed to provide a Voice User Interface to a voice browser, CCXML is designed to inform the voice browser how to handle the telephony control of the voice channel. The two XML applications are wholly separate and are not required by each other to be implemented - however, they have been designed with interoperability in mind
The Speech Application Programming Interface or SAPI is an API developed by Microsoft to allow the use of speech recognition and speech synthesis within Windows applications. To date, a number of versions of the API have been released, which have shipped either as part of a Speech SDK or as part of the Windows OS itself. Applications that use SAPI include Microsoft Office, Microsoft Agent and Microsoft Speech Server.
The Skype protocol is a proprietary Internet telephony network used by Skype. The protocol's specifications have not been made publicly available by Skype and official applications using the protocol are closed-source.
FreePBX is a web-based open-source graphical user interface (GUI) that manages Asterisk, a voice over IP and telephony server.
CT Connect is a software product that allows computer applications to monitor and control telephone calls. This monitoring and control is called computer-telephone integration, or CTI. CT Connect implements CTI by providing server software that supports the CTI link protocols used by a range of telephone systems, and client software that provides an application programming interface (API) for telephony functions.
In intelligent networks (IN) and cellular networks, service layer is a conceptual layer within a network service provider architecture. It aims at providing middleware that serves third-party value-added services and applications at a higher application layer. The service layer provides capability servers owned by a telecommunication network service provider, accessed through open and secure Application Programming Interfaces (APIs) by application layer servers owned by third-party content providers. The service layer also provides an interface to core networks at a lower resource layer. The lower layers may also be named control layer and transport layer.
oFono is a free software project for mobile telephony (GSM/UMTS) applications. It is built on 3GPP standards and uses a high-level D-Bus API for use by telephony applications. oFono is free software released under the terms of the GNU General Public License v2.
An application programming interface (API) is a way for two or more computer programs or components to communicate with each other. It is a type of software interface, offering a service to other pieces of software. A document or standard that describes how to build or use such a connection or interface is called an API specification. A computer system that meets this standard is said to implement or expose an API. The term API may refer either to the specification or to the implementation. Whereas a system's user interface dictates how its end-users interact with the system in question, its API dictates how to write code that takes advantage of that system's capabilities.
Twilio Inc. is an American cloud communications company based in San Francisco, California, which provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs.