Turn-off notice

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A turn-off notice issued by a utility service provider. Turnoff.jpg
A turn-off notice issued by a utility service provider.

A turn-off notice, cut-off notice, or shut-off notice is a warning letter sent out by the provider of a service for a residence or other building, such as utility, phone service, or cable television, that if payment is not sent by the date indicated in the notice, the service will be interrupted. Turn-off notices, which are sent after a regular bill has been sent, but may resemble a bill, are generally sent several days to weeks before the planned date, giving the customer a sufficient amount of time to make a payment that would avert the interruption.

Public utility an organization that maintains the infrastructure for a public service

A public utility is an organization that maintains the infrastructure for a public service. Public utilities are subject to forms of public control and regulation ranging from local community-based groups to statewide government monopolies.

Telecommunication transmission of information between locations using electromagnetics

Telecommunication is the transmission of signs, signals, messages, words, writings, images and sounds or information of any nature by wire, radio, optical or other electromagnetic systems. Telecommunication occurs when the exchange of information between communication participants includes the use of technology. It is transmitted either electrically over physical media, such as cables, or via electromagnetic radiation. Such transmission paths are often divided into communication channels which afford the advantages of multiplexing. Since the Latin term communicatio is considered the social process of information exchange, the term telecommunications is often used in its plural form because it involves many different technologies.

Cable television Television content transmitted via signals on coaxial cable

Cable television is a system of delivering television programming to consumers via radio frequency (RF) signals transmitted through coaxial cables, or in more recent systems, light pulses through fiber-optic cables. This contrasts with broadcast television, in which the television signal is transmitted over the air by radio waves and received by a television antenna attached to the television; or satellite television, in which the television signal is transmitted by a communications satellite orbiting the Earth and received by a satellite dish on the roof. FM radio programming, high-speed Internet, telephone services, and similar non-television services may also be provided through these cables. Analog television was standard in the 20th century, but since the 2000s, cable systems have been upgraded to digital cable operation.

Contents

Turn-off notices are often sent to those who are economically struggling, thereby having difficulty paying their bills on time, the absent-minded who are able to afford their bills but are disorganized in making timely payments, and to those who are out of commission to pay bills due to personal unforeseen circumstances, such as illness.

In some cases, the turnoff notice may be necessary to obtain government or private aid in paying the bills. [1]

Many turn-off notices encourage the customer to make a payment by some method other than the postal service to ensure that the payment is received before the cut-off date. Some methods of payment that are commonly accepted[ citation needed ] include check or credit card over the phone or online, or payment at the main office or a satellite location of the service provider, which may charge a fee for accepting the bill.

Mail system for transporting documents and other small packages

The mail or post is a system for physically transporting postcards, letters, and parcels. A postal service can be private or public, though many governments place restrictions on private systems. Since the mid-19th century, national postal systems have generally been established as government monopolies, with a fee on the article prepaid. Proof of payment is often in the form of adhesive postage stamps, but postage meters are also used for bulk mailing. Modern private postal systems are typically distinguished from national postal agencies by the names "courier" or "delivery service".

Credit card Card enabling payments from a line of credit

A credit card is a payment card issued to users (cardholders) to enable the cardholder to pay a merchant for goods and services based on the cardholder's promise to the card issuer to pay them for the amounts plus the other agreed charges. The card issuer creates a revolving account and grants a line of credit to the cardholder, from which the cardholder can borrow money for payment to a merchant or as a cash advance. In other words, credit cards combine payment services with extensions of credit. Complex fee structures in the credit card industry may limit customers' ability to comparison shop, helping to ensure that the industry is not price-competitive and helping to maximize industry profits. Due to concerns about this, many legislatures have regulated credit card fees.

Averting the turnoff

It is not uncommon for a customer who receives a turnoff notice to panic or to attempt to avoid the provider while silently dealing with the matter. But the general recommendation is to contact the service provider, which may be willing to grant an extension or otherwise work with the customer to keep payments up to date. [2] [3]

In psychology, avoidance/avoidant coping or escape coping is a maladaptive coping mechanism characterized by the effort to avoid dealing with a stressor. Coping refers to behaviors that attempt to protect oneself from psychological damage. Alternatives to avoidance coping include modifying or eliminating the conditions that gave rise to the problem and changing the perception of an experience in a way that neutralizes the problem.

For certain types of utilities, such as heating, limited assistance may be available in some places to help customers pay their bills. [4]

Moratoriums and laws

Some local governments have placed temporary moratoriums on utility turnoffs under certain conditions, such as cold weather, the presence of a child, elderly, or sick person, or political controversies. [5]

Some places have laws prohibiting or restricting certain turnoffs altogether. In the U.S. state of Idaho, the law prohibits utilities from turning off service in a residence where a child or dependent elderly person lives, though proof of this is required. [6]

See also

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References

  1. The Sun - Baltimore, Md. Date: Mar 15, 2002 Start Page: 3.B
  2. The Sun - Baltimore, Md. Author: Liz F. Kay Date: Nov 16, 2008
  3. Moscow-Pullman Daily News - Nov 25, 2004Browse this newspaper »
  4. Consumers Record Cold, Record-High Utility Bills Los Angeles Times (pre-1997 Fulltext) - Los Angeles, Calif. Author: LYNN SIMROSS Date: Feb 16, 1989
  5. 84,000 risk BGE shut-off Cold-weather protections for delinquent customers end in April Utility Woes March 06, 2009|By Laura Smitherman
  6. Moscow-Pullman Daily News - Nov 25, 2004Browse this newspaper »