Connection channels
Fixed and mobile phone
It is possible to call 112 from a landline or mobile phone without the postcode and city code, even if the phone is disconnected and the SIM card is not inserted.
Mobile application of 112
112 mobile application is an innovative service, based on modern technologies, the main advantage of which is a function to define a location.
Functions of the application: Silent Alarm - SOS - This feature can be used in situations where the customer may be in danger if making a call. You need to have GPS service enabled to activate SOS function. Pressing the SOS button sends out the coordinates of your location and the police are sent to the shown location. Correspondence with the operator of 112 (Chat) - This feature can be used in situations where the customer cannot make a call, but rather can answer the questions asked by the operator through the chat. When using the chat function, in case the user has activated the GPS service, the coordinates determining the location of the initiator will be sent to "112". If you do not have internet connection, information to 112 will be sent via SMS.
A call to 112 - The application allows you to make a call to "112" and at the same time send the coordinates of the location. (You need to have GPS service activated). • The app is free. Available in Georgian, English and Russian. • The app is adapted and given a sound for the visually impaired. • The use of 112 mobile application for improper and / or false notification is strictly prohibited and punished by law!
SMS and Video call service Deaf and Hard of hearing community can call 112 via text message and video call in an emergency. The service is free and available throughout Georgia, 24 hours a day. In order to use the service, pre-registration is required on the website: www.112.gov.ge
The main directions and activities of the center
Emergency response 112 receives notifications from all over Georgia, 24 hours a day, via the telephone number 1-1-2 and transfers them to the relevant services: ambulance, police and fire-rescue service. The 112 operators are the only link between the people in the most difficult situations and the emergency services.
National Video Surveillance System and management of administrative Offenses Public Safety Command Center "112" provides 24-hour uninterrupted video surveillance throughout the country to provide an efficient instrument to administer crime, crime attempts, and offenses and to strengthen road safety.
Electronic Monitoring System of Domestic Violence From September 1, 2020, the program of electronic surveillance of the perpetrator entered into force under the legislation of Georgia technically being provided by the Public Safety Command Center 112. In this regard, an electronic monitoring center was set up at the 112, within the scope of which is the implementation of electronic supervision provided by the Law of Georgia on Violence against women and/or elimination of domestic violence, protection and support of victims of violence.
Control of licensed establishments Public Safety Management Center 112 inspects the video surveillance system installed on the outer perimeter of licensed facilities. The functions of the Center are to establish compliance of this video surveillance system with the requirements of the current legislation and to issue an act on the installation of video surveillance.
Private security activities Public Safety Command Center 112 in order to control the security activities, checks the compliance of the security organization, its activities and the guards with the requirements of the law and accordingly imposes responsibility for their violation on the organization, natural and / or legal entity. The control extends to private security facilities throughout the country and aims to ensure the compliance of the activities of private security organizations with the legislation of Georgia.
Evacuator assistance service By calling 112, it is possible to use the evacuation assistance service on the territory of Tbilisi. This service meets modern standards. The 112 has up-to-date equipment, which enables rapid response. Parking lots are located in Tbilisi: Digomi and Varketili.
Short Message/Messaging Service, commonly abbreviated as SMS, is a text messaging service component of most telephone, Internet and mobile device systems. It uses standardized communication protocols that let mobile devices exchange short text messages. An intermediary service can facilitate a text-to-voice conversion to be sent to landlines.
Instant messaging (IM) technology is a type of online chat allowing real-time text transmission over the Internet or another computer network. Messages are typically transmitted between two or more parties, when each user inputs text and triggers a transmission to the recipient(s), who are all connected on a common network. It differs from email in that conversations over instant messaging happen in real-time. Most modern IM applications use push technology and also add other features such as emojis, file transfer, chatbots, voice over IP, or video chat capabilities.
A location-based service (LBS) is a general term denoting software services which use geographic data and information to provide services or information to users. LBS can be used in a variety of contexts, such as health, indoor object search, entertainment, work, personal life, etc. Commonly used examples of location based services include navigation software, social networking services, location-based advertising, and tracking systems. LBS can also include mobile commerce when taking the form of coupons or advertising directed at customers based on their current location. LBS also includes personalized weather services and even location-based games.
An intelligent transportation system (ITS) is an advanced application which aims to provide innovative services relating to different modes of transport and traffic management and enable users to be better informed and make safer, more coordinated, and 'smarter' use of transport networks.
9-1-1, usually written 911, is an emergency telephone number for the United States, Canada, Mexico, Panama, Palau, Argentina, Philippines, Jordan, as well as the North American Numbering Plan (NANP), one of eight N11 codes. Like other emergency numbers around the world, this number is intended for use in emergency circumstances only. Using it for any other purpose is a crime in most jurisdictions.
Enhanced 911, E-911 or E911 is a system used in North America to automatically provide the caller's location to 911 dispatchers. 911 is the universal emergency telephone number in the region. In the European Union, a similar system exists known as E112 and known as eCall when called by a vehicle.
Most public switched telephone networks have a single emergency telephone number that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services; these often differ only by the last digit.
Automatic vehicle location is a means for automatically determining and transmitting the geographic location of a vehicle. This vehicle location data, from one or more vehicles, may then be collected by a vehicle tracking system to manage an overview of vehicle travel. As of 2017, GPS technology has reached the point of having the transmitting device be smaller than the size of a human thumb, able to run 6 months or more between battery charges, easy to communicate with smartphones — all for less than $20 USD.
Computer-aided dispatch (CAD), also called computer-assisted dispatch, is a method of dispatching taxicabs, couriers, field service technicians, mass transit vehicles or emergency services assisted by computer. It can either be used to send messages to the dispatchee via a mobile data terminal (MDT) and/or used to store and retrieve data. A dispatcher may announce the call details to field units over a two-way radio. Some systems communicate using a two-way radio system's selective calling features. CAD systems may send text messages with call-for-service details to alphanumeric pagers or wireless telephony text services like SMS. The central idea is that persons in a dispatch center are able to easily view and understand the status of all units being dispatched. CAD provides displays and tools so that the dispatcher has an opportunity to handle calls-for-service as efficiently as possible.
A public-safety answering point (PSAP), sometimes called public-safety access point, is a call center where emergency/non-emergency calls initiated by any mobile or landline subscriber are terminated. It can also happen that when 112 is dialed in then a logic is implemented by mobile or network operators to route the call to the nearest police station. It is a call center in almost all the countries including Canada and the United States responsible for answering calls to an emergency telephone number for police, firefighting, and ambulance services. Trained telephone operators are also usually responsible for dispatching these emergency services. Most PSAPs are now capable of caller location for landline calls, and many can handle mobile phone locations as well, where the mobile phone company has a handset to location system. Some can also use voice broadcasting where outgoing voice mail can be sent to many phone numbers at once, in order to alert people to a local emergency such as a chemical spill.
Twig Com Ltd. is a mobile telecommunications company founded in 2011 and headquartered in Salo, Finland. The company develops and manufactures personal safety and GPS tracking products and software for worker protection, telecare, and asset tracking applications. The operation was originally started in 1988 as mobile phone manufacturer Benefon who began research on GPS safety phones in 1995 and launched the first commercial GPS/GSM safety phone, the Benefon Track, in 2000. Twig Com Ltd acquired Benefon's Twig business from GeoSentric OYJ through a purchase agreement signed in January 2011.
112 is a common emergency telephone number that can be dialed free of charge from most mobile telephones, and in some countries, fixed telephones in order to reach emergency services.
A GPS tracking unit, geotracking unit, satellite tracking unit, or simply tracker is a navigation device normally on a vehicle, asset, person or animal that uses satellite navigation to determine its movement and determine its WGS84 UTM geographic position (geotracking) to determine its location. Satellite tracking devices send special satellite signals that are processed by a receiver.
Vehicle registration plates of Georgia are composed of an embossed serial of two letters, a hyphen, three numbers, a hyphen, and two letters, in black on a white background with a blue vertical strip on the left. The plates are issued in the Latin alphabet. Georgian registration plates are the same size as the most common European registration plate. All plates have the abbreviation "GE" in the lower left corner of the plate and the national flag in the upper left corner. This set of new style registration plates have been in use since 1 September 2014.
Healthcare in Georgia is provided by a universal health care system under which the state funds medical treatment in a mainly privatized system of medical facilities. In 2013, the enactment of a universal health care program triggered universal coverage of government-sponsored medical care of the population and improving access to health care services. Responsibility for purchasing publicly financed health services lies with the Social Service Agency (SSA).
Next Generation 9-1-1 refers to an initiative aimed at updating the 9-1-1 service infrastructure in the United States and Canada to improve public emergency communications services in a growing wireless mobile society. In addition to calling 9-1-1 from a phone, it intends to enable the public to transmit text, images, video and data to the 9-1-1 center. The initiative also envisions additional types of emergency communications and data transfer. This NG9-1-1 infrastructure is intended to replace the current services over time. The National Emergency Number Association (NENA) first identified the need for NG9-1-1 in 2000, and started development actions in 2003, and is nearing full definition and standards for NG9-1-1. Since 2006, the US Department of Transportation (DOT) in the United States and the Canadian Radio-television and Telecommunications Commission (CRTC) in Canada have been leading their respective initiatives, which include research and development projects aimed at advancing NG9-1-1. On January 24, 2013, the CRTC announced the first step toward a Canadian implementation of NG9-1-1 and, in March 2016, began a consultation with the public to discuss what services should be offered, who will play a role in offering these services and how these services should be paid for. Several US states have implemented versions of NG9-1-1, as of October 2013.
The Ministry of Internal Affairs of Georgia, abbreviated MIA (შსს), is the highest state law enforcement agency of Georgia, the head of which (Minister) is a member of the Government. The Ministry is accountable to the Government and fulfills the tasks imposed on it by the Prime Minister.
A personal safety app or SOS app is a mobile application which can be used to aid personal safety. Such apps received increased prominence in the media after the 2012 Delhi gang rape case and consequent protests against "brutal rapes, molestation and mistreatment of women". Technology, including social and mobile tools, are playing an important role in improving overall personal safety, with technologies such as GPS, SMS, video, alerts, alarms, and more, allowing a user in distress to alert bystanders and close friends.
Advanced Mobile Location is a free-of-charge emergency location-based service (LBS) available on smartphones that, when a caller dials the local short dial emergency telephone number, sends the best available geolocation of the caller to a dedicated end-point, usually a Public Safety Answering Point, making the location of the caller available to emergency call takers in real-time. AML improves the time taken by emergency call takers to verify the location of callers and can improve the time taken to dispatch an emergency response.
Next Generation 112 (NG112) is a blueprint for emergency communications which are entirely based on Internet Protocol (IP) technology, from the citizen requesting help to the Public Safety Answering Point (PSAP) responding to that request. Over the last decade or so, publicly available electronic communications network providers have started their respective journeys toward migrating to Next-generation networks. Network rollouts are more advanced in some countries than others but by the end of the 2020s, networks will be predominantly IP-based providing a platform for innovative multimedia communications. In mobile networks this will be based on 4G and 5G technology and most voice communications will be based on Session Initiation Protocol (SIP). Public authorities need to respond to these developments so that PSAPs are equipped to receive emergency communications originating on many different types of devices and applications. NG112 provides the basis for this as a flexible, scalable and future-proofed platform for emergency communications.
