Customer Service Institute of Australia

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The Customer Service Institute of Australia (CSIA) was established in 1997. [1] It is the peak industry organisation in Australia for customer service organisations and professionals. Through the application of the International Customer Service Standard (ICSS:2015-20) [2] and its precursors, CSIA provides an industry voice, skills training, events, research and support to its members. CSIA also hosts the annual Australian Service Excellence Awards (ASEA) providing accolades for industry excellence. The activities of the CSIA are recognized and endorsed by the Prime Minister of Australia. CSIA certifies organisations and individuals to the ICSS and others including the Complaint Handling Standard. The ICSS is reviewed and updated every five years with input from industry professionals. The current standard is the 2015-2020 standard.

Australia Country in Oceania

Australia, officially the Commonwealth of Australia, is a sovereign country comprising the mainland of the Australian continent, the island of Tasmania, and numerous smaller islands. It is the largest country in Oceania and the world's sixth-largest country by total area. The neighbouring countries are Papua New Guinea, Indonesia, and East Timor to the north; the Solomon Islands and Vanuatu to the north-east; and New Zealand to the south-east. The population of 26 million is highly urbanised and heavily concentrated on the eastern seaboard. Australia's capital is Canberra, and its largest city is Sydney. The country's other major metropolitan areas are Melbourne, Brisbane, Perth, and Adelaide.

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.

The Service Excellence Awards are any Awards that seek to reward and recognize organizations and individuals who excel in serving clients whether in private organisations or public organisations. The term first came to prominence after its adoption by the Customer Service Institute of Australia in 2001. The Australian Service Excellence Awards started 14 years ago and has grown to be the premier multi-industry and government awards in Australia. The Awards recognise and showcase the highest achievement in customer service excellence of professionals and organisations. Since then, various organisations and countries have emulated and adopted the term for use for their own customer service awards.

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Australian Service Excellence Awards

CSIA hosts an annual award ceremony called the Australian Service Excellence Awards where any Australian company has the chance to be nominated and win based on peoples choice. Companies like Virgin Australia have received multiple awards ranging from outstanding customer service in the year 2013 to receiving the Australian Service Excellence Award for Large Business' in 2008. [3]

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References

  1. "Customer Service Institute of Australia".
  2. "ICCSO - International Council of Customer Service Organisation".
  3. "Our Awards - Virgin Australia". Virgin Australia.