Customer Service Week

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Customer Service Week is celebrated annually during the first full week in October. It promotes the important role that customer service plays in every organization's success and provides a formal opportunity to thank those working on the front-lines to serve and support customers.

Contents

Origins

Customer Service Week was established by the International Customer Service Association (ICSA) in 1984 and proclaimed a national event by the U.S. Congress in 1992. [1]

Activities

While Customer Service Week is a week-long celebration, individual organizations choose to celebrate as much, or as little, as is appropriate for them. Some will celebrate with games, activities and recognition each day. Others will opt for a smaller scale event.

Celebration activities reflect the five core goals [2] of Customer Service Week as developed by CSWeek.com. They are:

Participants

Thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others.

In 2018, they represented all 50 of the United States and 60 countries. [3]

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References

  1. "Customer Service Week Background 2019". www.csweek.com. Retrieved 2019-05-10.
  2. "Customer Service Week Reasons To Celebrate 2019". www.csweek.com. Retrieved 2019-05-10.
  3. "Customer Service Week Celebrate 2019". www.csweek.com. Retrieved 2019-05-10.