This article covers telecommunications in Sweden.
An automated call distribution system, commonly known as automatic call distributor (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the number they dialed, the time of day or a response to an automated voice prompt. Advanced ACD systems may use digital technologies such as Computer telephony integration (CTI), computer-supported telecommunications applications (CSTA) or IVR as input to determine the route to a person or voice announcement that will serve the caller. Experts claim that "the invention of ACD technology made the concept of a call centre possible."
Telenor ASA is a Norwegian majority state-owned multinational telecommunications company headquartered at Fornebu in Bærum, close to Oslo. It is one of the world's largest mobile telecommunications companies with operations worldwide, but focused in Scandinavia and Asia. It has extensive broadband and TV distribution operations in four Nordic countries, and a 10-year-old research and business line for machine-to-machine technology. Telenor owns networks in 8 countries.
Caller identification is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called Calling Name Presentation (CNAM). The service was first defined in 1993 in International Telecommunication Union—Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3.
A voicemail system is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products, and services, using an ordinary phone. The term is also used more broadly to denote any system of conveying a stored telecommunications voice messages, including using an answering machine. Most cell phone services offer voicemail as a basic feature; many corporate private branch exchanges include versatile internal voice-messaging services, and *98 vertical service code subscription is available to most individual and small business landline subscribers.
Phone fraud, or more generally communications fraud, is the use of telecommunications products or services with the intention of illegally acquiring money from, or failing to pay, a telecommunication company or its customers.
A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system (KTS) to the private branch exchange (PBX).
SP-1 was the name of a computerized telephone exchange manufactured by Northern Electric in Canada. It was introduced in 1971
Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a telecommunication service offered by telephone companies to subscribers who operate a private branch exchange (PBX) system. The feature provides service for multiple telephone numbers over one or more analog or digital physical circuits to the PBX, and transmits the dialed telephone number to the PBX so that a PBX extension is directly accessible for an outside caller, possibly by-passing an auto-attendant.
Nortel Meridian is a private branch exchange telephone switching system. It provides advanced voice features, data connectivity, LAN communications, computer telephony integration (CTI), and information services for communication applications ranging from 60 to 80,000 lines.
Call logging is the collection, evaluation, and reporting of technical and statistical data about telephone calls. It does not encompass phone tapping or call recording.
Stromberg-Carlson was a telecommunications equipment and electronics manufacturing company in the United States. It was formed in 1894 as a partnership by Swedish immigrants Alfred Stromberg and Androv Carlson. It was one of five companies that controlled the national supply of telephone equipment until after World War II.
Telephone companies in different countries use a variety of international telecoms routes to send traffic to each other. These can be legal routes or other arrangements the industry calls grey routes, special carrier arrangements, settlement by-pass and other euphemisms.
This history of the telephone chronicles the development of the electrical telephone, and includes a brief overview of its predecessors. The first telephone patent was granted to Alexander Graham Bell in 1876.
Telecommunications Engineering is a subfield of electrical engineering which seeks to design and devise systems of communication at a distance. The work ranges from basic circuit design to strategic mass developments. A telecommunication engineer is responsible for designing and overseeing the installation of telecommunications equipment and facilities, such as complex electronic switching systems, and other plain old telephone service facilities, optical fiber cabling, IP networks, and microwave transmission systems. Telecommunications engineering also overlaps with broadcast engineering.
An IP PBX is a system that connects telephone extensions to the public switched telephone network (PSTN) and provides internal communication for a business. An IP PBX is a PBX system with IP connectivity and may provide additional audio, video, or instant messaging communication utilizing the TCP/IP protocol stack.
TouchWave, Inc., was a privately held Palo Alto, California IP-telephony network switch provider founded in 1997. TouchWave developed a product line called WebSwitch that was designed to replace traditional private telephone exchange systems in small-to-medium-sized companies. WebSwitch was part of a phone system that incorporates communication features provided by the Internet. The rapid success of TouchWave was memorialized with awards and an acquisition by Ericsson Communications for $46M two years after TouchWave was founded. Ericsson continued the TouchWave product line under the name WebCom, but its efforts have been viewed as less than successful.
Televerket was a Swedish State authority acting as a state-owned corporation, responsible for telecommunications in Sweden from 1853 until 1993. Originally it was named Kongl. Elektriska Telegraf-Werket, which was founded in 1853. Its name changed to Kongl. Telegrafverket in 1871, Kungl. Telegrafverket in 1903, the prefix Kungl. was dropped in 1946 and the name was further modernised to Televerket in 1953. Televerket continued on with its telecommunications monopoly until corporatisation in 1993, when it was renamed Telia, now part of Telia Company.
CT Connect is a software product that allows computer applications to monitor and control telephone calls. This monitoring and control is called computer-telephone integration, or CTI. CT Connect implements CTI by providing server software that supports the CTI link protocols used by a range of telephone systems, and client software that provides an application programming interface (API) for telephony functions.
A call detail record (CDR) is a data record produced by a telephone exchange or other telecommunications equipment that documents the details of a telephone call or other telecommunications transactions that passes through that facility or device. The record contains various attributes of the call, such as time, duration, completion status, source number, and destination number. It is the automated equivalent of the paper toll tickets that were written and timed by operators for long-distance calls in a manual telephone exchange.
