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In telecommunication, provisioning involves the process of preparing and equipping a network to allow it to provide new services to its users. In National Security/Emergency Preparedness telecommunications services, "provisioning" equates to "initiation" and includes altering the state of an existing priority service or capability.
The point of sale (POS) or point of purchase (POP) is the time and place where a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer, and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt for the transaction, which is usually printed but can also be dispensed with or sent electronically.
Technical support refers to services that entities provide to users of technology products or services. In general, technical support provides help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services. Most companies offer technical support for the services or products they sell, either included in the cost or for an additional fee. Technical support may be delivered by phone, e-mail, live support software on a website, or other tools where users can log an incident. Larger organizations frequently have internal technical support available to their staff for computer-related problems. The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems. In addition, some fee-based service companies charge for premium technical support services.
A service-level agreement (SLA) is a commitment between a service provider and a client. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.
Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
A remote, online, or managed backup service, sometimes marketed as cloud backup or backup-as-a-service, is a service that provides users with a system for the backup, storage, and recovery of computer files. Online backup providers are companies that provide this type of service to end users. Such backup services are considered a form of cloud computing.
An information security audit is an audit on the level of information security in an organization. Within the broad scope of auditing information security there are multiple types of audits, multiple objectives for different audits, etc. Most commonly the controls being audited can be categorized to technical, physical and administrative. Auditing information security covers topics from auditing the physical security of data centers to auditing the logical security of databases and highlights key components to look for and different methods for auditing these areas.
Technical Report 069 (TR-069) is a technical specification of the Broadband Forum that defines an application layer protocol for remote management of customer-premises equipment (CPE) connected to an Internet Protocol (IP) network. TR-069 uses the CPE WAN Management Protocol (CWMP) which provides support functions for auto-configuration, software or firmware image management, software module management, status and performance managements, and diagnostics.
Operations, administration and management or operations, administration and maintenance are the processes, activities, tools, and standards involved with operating, administering, managing and maintaining any system. This commonly applies to telecommunication, computer networks, and computer hardware.
Oracle Secure Global Desktop (SGD) software provides secure access to both published applications and published desktops running on Microsoft Windows, Unix, mainframe and System i systems via a variety of clients ranging from fat PCs to thin clients such as Sun Rays.
Opengear is a global computer network technology company headquartered in Piscataway, New Jersey, U.S., with R&D operations in Brisbane, Qld, Australia and Silicon Valley.
Intel Active Management Technology (AMT) is hardware and firmware for remote out-of-band management of select business computers, running on the Intel Management Engine, a separate microprocessor not exposed to the user, in order to monitor, maintain, update, upgrade, and repair them. Out-of-band (OOB) or hardware-based management is different from software-based management and software management agents.
Mobile device management (MDM) is an industry term for the administration of mobile devices, such as smartphones, tablet computers and laptops. MDM is usually implemented with the use of a third-party product that has management features for particular vendors of mobile devices. Though closely related to Enterprise Mobility Management and Unified Endpoint Management, MDM differs slightly from both: unlike MDM, EMM includes mobile information management, BYOD, mobile application management and mobile content management, whereas UEM provides device management for endpoints like desktops, printers, IoT devices, and wearables as well.
Pano Logic was a manufacturer of devices which present virtual desktops to the end user with no local processing power. They describe this concept as "zero client". This is perceived as offering benefits in end-user support and in power provision to desks. OEM versions have been included in displays from some vendors, allowing a single unit to be deployed. The company failed in October 2012. In March 2013, Propalms announced they had acquired the rights to support Panologic customers, and will "help transition the customer base to a new platform".
Managed file transfer (MFT) refers to a software or a service that manages the secure transfer of data from one computer to another through a network. MFT software is marketed to corporate enterprises as an alternative to using ad-hoc file transfer solutions, such as FTP, HTTP and others.
Cloud computing security or, more simply, cloud security refers to a broad set of policies, technologies, applications, and controls utilized to protect virtualized IP, data, applications, services, and the associated infrastructure of cloud computing. It is a sub-domain of computer security, network security, and, more broadly, information security.
IBM BigFix formerly IBM Endpoint Manager, Tivoli Endpoint Manager (TEM) and before that, BigFix, is a systems-management software product developed by IBM for managing large groups of computers running Windows, Mac OS X, VMware ESX, Linux or UNIX, as well as various mobile operating systems such as Windows Phone, Symbian, iOS and Android. IBM BigFix provides system administrators with remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory functionality.
Bring your own device —also called bring your own technology (BYOT), bring your own phone (BYOP), and bring your own personal computer (BYOPC)—refers to being allowed to use one's personally owned device, rather than being required to use an officially provided device.
Remote mobile virtualization, like its counterpart desktop virtualization, is a technology that separates operating systems and applications from the client devices that access them. However, while desktop virtualization allows users to remotely access Windows desktops and applications, remote mobile virtualization offers remote access to mobile operating systems such as Android.
Remote monitoring and management (RMM) is the process of supervising and controlling IT systems by means of locally installed agents that can be accessed by a management service provider.