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Volunteer Emotional Support Helplines (VESH) is a planned combined international network of telephone counseling services being formed by the three largest international services (Befrienders/Samaritans, IFOTES & Lifeline). In their roles of emotional support service networks, they have agreed to develop a more effective and robust international interface.
VESH represents 1200 member centres in 61 countries. Their goal is to ensure maximum access to effective services for people in distress. They agreed to:
Together, the VESH partners have around 1,200 member centres in 61 countries. They have outlined a commitment to information sharing and joint activities. Part of this includes annual meetings and quarterly telephone conferences to plan and implement collaborative projects.
At the International Association for Suicide Prevention (IASP) Congress in Ireland in 2007, VESH members
In 2002 IFOTES, LifeLine International and Befrienders International (and later adopted by Befrienders Worldwide) signed a Memorandum of Understanding - with a view to maximising joint impact in terms of emotional support services.
Since then a number of joint initiatives have been undertaken including joint platforms at international conferences of the International Association for Suicide Prevention and joint involvement in planning for the suicide themed World Mental Health Day 2006, a European Single Number project (116 123) and European Green Paper on Mental Health.
VESH members each represent counselling services in multiple countries.
Befrienders Worldwide is now run by Samaritans, who took on the work of Befrienders International in 2003. They have members worldwide.
Founded in 1967, IFOTES brings together National Associations of Telephone Emergency Services, mainly from Western Europe, along with Israel and some Eastern European countries
Lifeline International is run by Lifeline Australia. Member organisations are from countries in the Asian & Pacific Islands region, some African nations, and Canada and the USA.
Members recognize the enormous common ground between them and feel there would be great advantage in having an international network within 5–10 years, to which all members would belong. This would be something along the lines of an ‘International Network of Emotional Support Services’.
This would be to both provide a common platform, as well as an information exchange hub taking advantage of the enormous diversity of the combined members experiences - both geographically and in terms of innovative responses in providing emotional support. They believe that a combined network can build on and take advantage of member diversity, whilst also ensuring members feel connected to each other and feel an identity with such a network.
Each VESH member already values their activities, and the role they've played in influencing best practice and raising the profile of the combined networks. They want to take this collaboration to a new level, to enable them to respond effectively to new opportunities and responsibilities.
Members have limited resources, and to have most influence and impact at a national, regional and international level want to improve links between all members, at all these levels. This could, for instance, include joint regional workshops and other activities; or to better take advantage of the materials available in various languages.
Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and the Republic of Ireland, often through its telephone helpline. Its name derives from the biblical Parable of the Good Samaritan although the organisation itself is not religious.
A crisis hotline is a phone number people can call to get immediate emergency telephone counseling, usually by trained volunteers. The first such service was founded in England in 1951 and such hotlines have existed in most major cities of the English speaking world at least since the mid-1970s. Initially set up to help those contemplating suicide, many have expanded their mandate to deal more generally with emotional crises. Similar hotlines operate to help people in other circumstances, including rape, bullying, self-harm, runaway children, human trafficking, and people who identify as LGBT or intersex. Despite crisis hotlines being common, their effectiveness in reducing suicides is unclear.
Telephone counseling refers to any type of psychological service performed over the telephone. Telephone counseling ranges from individual, couple or group psychotherapy with a professional therapist to psychological first aid provided by para-professional counselors. In-person therapists often advise clients to make use of telephone crisis counseling to provide the client with an avenue to obtain support outside of therapy if they cannot be reached in an emergency or at the conclusion of a therapeutic relationship.
The Samaritan Befrienders Hong Kong (SBHK) is a non-government organisation. It is a local voluntary agency which provides counselling services to people with suicidal tendencies or behaviour. This organisation was the first of its kind in Asia.
The 988 Suicide & Crisis Lifeline is a United States-based suicide prevention network of over 160 crisis centers that provides 24/7 service via a toll-free hotline with the number 9-8-8. It is available to anyone in suicidal crisis or emotional distress. The caller is routed to their nearest crisis center to receive immediate counseling and local mental health referrals. The lifeline supports people who call for themselves or someone they care about.
Lifeline is a non-profit organisation that provides free, 24-hour telephone crisis support service in Australia. Volunteer crisis supporters provide suicide prevention services, mental health support and emotional assistance, not only via telephone but face-to-face and online.
The International Association for Suicide Prevention (IASP) is an international suicide prevention organization. Founded by Erwin Ringel and Norman Farberow in 1960, IASP, which is in an official relationship with the World Health Organization, is dedicated to preventing suicidal behavior and providing a forum for mental health professionals, crisis workers, suicide survivors and other people in one way or another affected by suicidal behaviour. The organization now consists of professionals and volunteers from over 50 countries worldwide.
World Suicide Prevention Day (WSPD) is an awareness day observed on 10 September every year, in order to provide worldwide commitment and action to prevent suicides, with various activities around the world since 2003. The International Association for Suicide Prevention (IASP) collaborates with the World Health Organization (WHO) and the World Federation for Mental Health (WFMH) to host World Suicide Prevention Day. In 2011 an estimated 40 countries held awareness events to mark the occasion. According to WHO's Mental Health Atlas released in 2014, no low-income country reported having a national suicide prevention strategy, while less than 10% of lower-middle income countries, and almost a third of upper-middle and high-income countries had.
Befrienders Worldwide is a charity that helps people who are considering suicide or experiencing general emotional distress. They have 349 emotional support centres in 32 countries, reaching an estimated 7 million people each year. Volunteers listen without judging people or telling them what to do, and can be contacted by phone, email, SMS, internet chat or in person, dependent on location.
A harmonised service of social value is a type of freephone service available in the European Union and in some non-EU countries, which answers a specific social need, in particular which contributes to the well-being or safety of citizens, or particular groups of citizens, or helps citizens in difficulty. The phone numbers and the corresponding service descriptions are managed by the European Commission and harmonised across all EU and EEA member states. Harmonised services of social value use the prefix 116, which is then followed by three digits indicating the type of service.
Switchboard of Miami, Inc., commonly referred to as Switchboard, was a private, nonprofit and registered 501(c)(3) organization located in Miami, Florida, United States that provided Miami-Dade County with comprehensive telephone counseling and referral services to thousands of social service programs beginning in 1968. The organization also offered counseling services and prevention programs, such as initiatives aimed at assisting high-risk youth and their families through partnerships with local schools. Since 1968, these services have been offered to the community at no charge. Callers can seek advice confidentially, as no information is needed by the company in order to receive the services. Switchboard shut down in 2016 following a "major financial emergency".
The Samaritans Hong Kong operates a free 24-hour multilingual suicide prevention hotline in Hong Kong. [It] is a non-religious charity that provides confidential emotional support to all people, irrespective of race, creed, age or status, who are despairing or suicidal." The organisation is registered as a charity in Hong Kong, and governed by its unpaid volunteers.
Samaritans of Singapore (SOS) is a non denominational, non-profit suicide prevention centre. Since its establishment in 1969, SOS has developed into a professionally run and managed organisation. It adopts a holistic approach to suicide, focussing on suicide prevention, intervention and postvention.
National Suicide Prevention Week (NSPW) is an annual week-long campaign in the United States to inform and engage health professionals and the general public about suicide prevention and warning signs of suicide. By drawing attention to the problem of suicide in the United States, the campaign also strives to reduce the stigma surrounding the topic, as well as encourage the pursuit of mental health assistance and support people who have attempted suicide.
Suicide is a significant national social issue in the United Kingdom. In 2019 there were 5,691 registered deaths by suicide in England and Wales, equating to an average of 18 suicides per day in the country. Suicide is the single biggest killer of men under the age of 45 in the country.
Diego De Leo is an Italian professor, doctor and psychiatrist. Until August 2015, he was the director of the Australian Institute for Suicide Research and Prevention (AISRAP), World Health Organization Collaborating Centre on Research and Training in Suicide Prevention at Griffith University in Brisbane, Australia. He has been on the editorial board of Crisis: The Journal of Crisis Intervention and Suicide Prevention since 1990, was its Editor-in-Chief from 2008 to early 2018, and is now Editor emeritus of the journal. He is frequently quoted in Australian news reports as an expert on suicide prevention.
Mental health in the Republic of Ireland is the subject of state and community sector intervention in the Republic of Ireland. The Irish state devolves responsibility for mental health to the Department of Health. Community groups and charities also provide support in the prevention and management of mental illness as well as suicide prevention.
Suicide is considered a serious issue in Singapore. The issues have been rising in recent years, with the rate of suicide increasing for all demographics. It is the leading cause of death for those aged between 10 and 29 years old. Males account for the most suicides at over 66.6% of all suicides.
In 2017, the suicide rate in Hong Kong was around 12 deaths per 100,000 people and ranked 32 in the world standing, which was its lowest rate in four years. The suicide rate for males was nearly double that for females, as it was 16.2 deaths per 100,000 males, and 8.8 deaths per 100,000 females. Although it has decreased slightly compared to previous years, for those aged 19 or younger it has risen by 50%. The Samaritans Hong Kong charity has described the issues as worthy of attention.