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Enterprise JavaBeans (EJB) is one of several Java APIs for modular construction of enterprise software. EJB is a server-side software component that encapsulates business logic of an application. An EJB web container provides a runtime environment for web related software components, including computer security, Java servlet lifecycle management, transaction processing, and other web services. The EJB specification is a subset of the Java EE specification.
The Distributed Management Task Force (DMTF) is a computer software trade group which works to simplify the manageability of network-accessible technologies.
Business performance management is a set of performance management and analytic processes that enables the management of an organization's performance to achieve one or more pre-selected goals. Synonyms for "business performance management" include "corporate performance management (CPM)" and "enterprise performance management".. Gartner has officially retired the concept of, “CPM” and reclassified into, “financial planning and analysis (FP&A)” and, “financial close” to reflect two significant trends - increased focus on planning, and the emergence of a new category of solutions supporting the management of the financial close.
Agile software development is an approach to software development under which requirements and solutions evolve through the collaborative effort of self-organizing and cross-functional teams and their customer(s)/end user(s). It advocates adaptive planning, evolutionary development, early delivery, and continual improvement, and it encourages rapid and flexible response to change.
WS-ReliableMessaging describes a protocol that allows SOAP messages to be reliably delivered between distributed applications in the presence of software component, system, or network failures.
Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback.
Business process modeling (BPM) in business process management and systems engineering is the activity of representing processes of an enterprise, so that the current process may be analysed, improved, and automated. BPM is typically performed by business analysts, who provide expertise in the modeling discipline; by subject matter experts, who have specialized knowledge of the processes being modelled; or more commonly by a team comprising both. Alternatively, the process model can be derived directly from events' logs using process mining tools.
Web Services Discovery provides access to software systems over the Internet using standard protocols. In the most basic scenario there is a Web Service Provider that publishes a service and a Web Service Consumer that uses this service. Web Service Discovery is the process of finding suitable web services for a given task.
Web Services Resource Framework (WSRF) is a family of OASIS-published specifications for web services. Major contributors include the Globus Alliance and IBM.
Apache Axis2 is a core engine for Web services. It is a complete re-design and re-write of the widely used Apache Axis SOAP stack. Implementations of Axis2 are available in Java and C.
Web Services Enhancements (WSE) is an obsolete add-on to the Microsoft .NET Framework, which includes a set of classes that implement additional WS-* web service specifications chiefly in areas such as security, reliable messaging, and sending attachments. Web services are business logic components which provide functionality via the Internet using standard protocols such as HTTP. Web services communicate via either SOAP or REST messages. WSE provides extensions to the SOAP protocol and allows the definition of custom security, reliable messaging, policy, etc. Developers can add these capabilities at design time using code or at deployment time through the use of a policy file.
WS-Trust is a WS-* specification and OASIS standard that provides extensions to WS-Security, specifically dealing with the issuing, renewing, and validating of security tokens, as well as with ways to establish, assess the presence of, and broker trust relationships between participants in a secure message exchange.
Customer retention refers to the ability of a company or product to retain its customers over some specified period. High customer retention means customers of the product or business tend to return to, continue to buy or in some other way not defect to another product or business, or to non-use entirely. Selling organizations generally attempt to reduce customer defections. Customer retention starts with the first contact an organization has with a customer and continues throughout the entire lifetime of a relationship and successful retention efforts take this entire lifecycle into account. A company's ability to attract and retain new customers is related not only to its product or services, but also to the way it services its existing customers, the value the customers actually generate as a result of utilizing the solutions, and the reputation it creates within and across the marketplace.
Return on investment (ROI) is a ratio between the net profit and cost of investment resulting from an investment of some resources. A high ROI means the investment's gains favorably to its cost. As a performance measure, ROI is used to evaluate the efficiency of an investment or to compare the efficiencies of several different investments. In purely economic terms, it is one way of relating profits to capital invested. Return on investment is a performance measure used by businesses to identify the efficiency of an investment or number of different investments.
Lean IT is the extension of lean manufacturing and lean services principles to the development and management of information technology (IT) products and services. Its central concern, applied in the context of IT, is the elimination of waste, where waste is work that adds no value to a product or service.
Desktop and mobile Architecture for System Hardware (DASH) is a Distributed Management Task Force (DMTF) standard.
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
Service governance is a means of achieving good corporate governance through managing internal corporate services across and throughout an enterprise. It engages stakeholders and delivery channels for the purpose of effectively managing risk, as well as driving the intended business value with a focus on how decisions are made and enforced in a dynamic business environment.
References
[1] Tosic, V., Erradi, A., & Maheshwari, P. (2007). WS-Policy4MASC - A WS-Policy extension used in the Manageable and Adaptable Service Compositions (MASC) middleware. In van der Aalst, W.M.P., L.-J. Zhang, & P.C.K. Hung (Eds.), Proceedings of SCC 2007 (pp. 458–465). Los Alamitos, USA: IEEE-CS Press.