A value chain is a progression of activities that a firm operating in a specific industry performs in order to deliver a valuable product to the end customer. The concept comes through business management and was first described by Michael Porter in his 1985 best-seller, Competitive Advantage: Creating and Sustaining Superior Performance.
The idea of the value chain is based on the process view of organizations, the idea of seeing a manufacturing organization as a system, made up of subsystems each with inputs, transformation processes and outputs. Inputs, transformation processes, and outputs involve the acquisition and consumption of resources – money, labour, materials, equipment, buildings, land, administration and management. How value chain activities are carried out determines costs and affects profits.
FCAPS is the ISO Telecommunications Management Network model and framework for network management. FCAPS is an acronym for fault, configuration, accounting, performance, security, the management categories into which the ISO model defines network management tasks. In non-billing organizations accounting is sometimes replaced with administration.
The Telecommunications Management Network is a protocol model defined by ITU-T for managing open systems in a communications network. It is part of the ITU-T Recommendation series M.3000 and is based on the OSI management specifications in ITU-T Recommendation series X.700.
Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
The Application Services Library (ASL) is a public domain framework of best practices used to standardize processes within Application Management, the discipline of producing and maintaining information systems and applications. The term "library" is used because ASL is presented as a set of books describing best practices from the IT industry.
Microsoft Operations Framework (MOF) 4.0 is a series of guides aimed at helping information technology (IT) professionals establish and implement reliable, cost-effective services.
A service delivery platform (SDP) is a set of components that provides a service(s) delivery architecture for a type of service delivered to consumer, whether it be a customer or other system. Although it is commonly used in the context of telecommunications, it can apply to any system that provides a service. Although the TM Forum (TMF) is working on defining specifications in this area, there is no standard definition of SDP in industry and different players define its components, breadth, and depth in slightly different ways.
ITIL security management describes the structured fitting of security into an organization. ITIL security management is based on the ISO 27001 standard. "ISO/IEC 27001:2005 covers all types of organizations. ISO/IEC 27001:2005 specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organization's overall business risks. It specifies requirements for the implementation of security controls customized to the needs of individual organizations or parts thereof. ISO/IEC 27001:2005 is designed to ensure the selection of adequate and proportionate security controls that protect information assets and give confidence to interested parties."
Frameworx is an enterprise architecture framework geared towards communications service providers.
An operating model is both an abstract and visual representation (model) of how an organization delivers value to its customers or beneficiaries as well as how an organization actually runs itself.
TM Forum is a global industry association for service providers and their suppliers in the telecommunications industry. Members include communications and digital service providers, telephone companies, cable operators, network operators, cloud providers, digital infrastructure providers, software suppliers, equipment suppliers, systems integrators, and management consultancies. The Forum has over 850 member companies that collectively generate US$ 2 trillion in revenue and serve 5 billion customers across 180 countries.
G.hn is a specification for home networking with data rates up to 2 Gbit/s and operation over four types of legacy wires: telephone wiring, coaxial cables, power lines and plastic optical fiber. A single G.hn semiconductor device is able to network over any of the supported home wire types. Some benefits of a multi-wire standard are lower equipment development costs and lower deployment costs for service providers.
Objective Systems Integrators (OSI) is a multinational computer technology corporation that develops, manufactures, licenses, and supports software products which automate the monitoring, control, delivery, and management of services for multinational corporation service providers including:
Oblicore, Inc. is a US-based provider of service level management software built around the ITIL v3 framework. The company was founded in 2000 to address the burgeoning Service Level Management and Business Services Markets. Oblicore Guarantee (TM), their flagship product provides Service Catalog Management, Service Level Management, and Financial Management for service providers, enterprises, and IT Vendor Managers. They also offer Incident Impact Management for Service Desks. The company's research and development office is located in Tel Aviv, Israel.
Team service management (TSM) is an open-source management framework that uses and integrates existing management methods and techniques to help teams deliver ever improving services. TSM is designed to be used by any and all teams within an enterprise including sales, production, administration, IT, finance and management teams.
A definitive media library is a secure information technology repository in which an organisation's definitive, authorised versions of software media are stored and protected. Before an organisation releases any new or changed application software into its operational environment, any such software should be fully tested and quality assured. The Definitive Media Library provides the storage area for software objects ready for deployment and should only contain master copies of controlled software media configuration items (CIs) that have passed appropriate quality assurance checks, typically including both procured and bespoke application and gold build source code and executables. In the context of the ITIL best practice framework, the term definitive media library supersedes the term definitive software library referred to prior to version ITIL v3.
Operations support systems (OSS), operational support systems in British usage, or Operation System (OpS) in NTT, are computer systems used by telecommunications service providers to manage their networks. They support management functions such as network inventory, service provisioning, network configuration and fault management.
Network functions virtualization (NFV) is a network architecture concept that leverages IT virtualization technologies to virtualize entire classes of network node functions into building blocks that may connect, or chain together, to create and deliver communication services.
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services and integrating them to provide a single business-facing IT organization. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements.
The Information Technology Infrastructure Library (ITIL) is a set of detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
