Comparison of mobile CRM systems

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This article is a comparison of notable mobile CRM systems.

Contents

ERP systems are considered a superset of CRM systems.

Introduction

The market for mobile CRM applications is currently seeing record growth as new products and services around mobile CRM are being developed. The benefits of mobile CRM application have been demonstrated in a paper by Grandhi & Chugh (2012) through the case of Dow Corning and DirecTV where the introduction of SAP CRM system helped to improve their customer relations. [1] Analysis of the two organisations revealed that mobile CRM applications are not only helping them to improve relationship with customers, but also helping to reduce the costs of acquiring new customers. [1]

General

Only stable releases are considered.


SystemCreatorLast Updated Android Tablet Application iOS Tablet ApplicationMobile PlatformsOffline AccessFree Mobile Access
Base CRM Base CRM 2022YesYes iOS, [2] Android, [3] Windows Phone [4] YesYes
Capsule (CRM) Zestia Ltd.2022YesYes iOS, [5] Android, [6] YesYes
Elements CRM Elements CRM 2013NoYes iOS [7] Yes
Microsoft Dynamics CRM Microsoft 2015Yes/Third PartyYes/Third party Windows Phone [8] YesYes
Oracle CRM Oracle Corporation 2013YesYes iOS, [9] Android [10] YesYes
Pipedrive Pipedrive 2022YesYes iOS, [11] Android, [12] YesYes
Salesforce [13] Marc Benioff 2013YesYes iOS, [14] Android [15] YesYes
SAP CRM SAP 2013YesYes iOS, [16] Android [17] YesYes
SugarCRM SugarCRM 2019YesYes iOS, [18] Android [19] YesYes
Zoho CRM ZOHO Corporation 2019YesYes iOS, [20] Android [21] YesNo

See also

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References

  1. 1 2 Grandhi, S & Chugh, R 2012, ‘Strategic Value of Mobile CRM Applications: A Review of Mobile CRM at Dow Corning and DirecTV’, International Proceedings of Computer Science and Information Technology, vol. 36, pp.405-410. http://www.ipcsit.com/vol36/075-ICIIM2012-M40003.pdf
  2. ↑ "Base CRM and Sales Tracking". Apple. Retrieved 5 June 2013.
  3. ↑ "Base CRM and Sales Tracking". Google. Retrieved 5 June 2013.
  4. ↑ "Base CRM". Microsoft. Retrieved 5 June 2013.
  5. ↑ "Capsule CRM on the App Store". Apple. Retrieved 5 December 2019.
  6. ↑ "Capsule CRM Android App". Google. Retrieved 5 December 2019.
  7. ↑ "Elements CRM". Apple. Retrieved 5 June 2013.
  8. ↑ "Activity Feeds". Microsoft. Retrieved 5 June 2013.
  9. ↑ "Oracle CRM On Demand Connected Mobile Sales". Apple. Retrieved 5 June 2013.
  10. ↑ "Oracle Fusion Mobile Sales". Google. Retrieved 5 June 2013.
  11. ↑ "Pipedrive Sales Management IOS app on iTunes". Apple. Retrieved 21 Mar 2016.
  12. ↑ "Pipedrive Sales Management Android App". Google. Retrieved 2 March 2016.
  13. ↑ "Salesforce CRM comparison". Salesforce.
  14. ↑ "Salesforce Mobile". Apple. Retrieved 5 June 2013.
  15. ↑ "Salesforce Mobile". Google. Retrieved 5 June 2013.
  16. ↑ "SAP CRM Sales". Apple. Retrieved 5 June 2013.
  17. ↑ "SAP CRM Sales". Google. Retrieved 5 June 2013.
  18. ↑ "SugarCRM Mobile". Apple. Retrieved 23 July 2019.
  19. ↑ "SugarCRM Mobile". Google. Retrieved 23 July 2019.
  20. ↑ "Zoho CRM - Sales & Marketing". Apple. Retrieved 23 July 2019.
  21. ↑ "Zoho CRM - Sales & Marketing". Google. Retrieved 23 July 2019.
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