Elizabeth Stokoe

Last updated

Elizabeth Stokoe
Liz Stokoe.jpg
NationalityBritish
Alma mater Leicester University, University of Central Lancashire
Known forResearch in conversation analysis. Conversation Analytic Role-play Method (CARM)
AwardsWired Innovation Fellow (2015) HonFBPsS (2021)
Scientific career
Fields Conversation analysis, Psychology
Institutions The London School of Economics and Political Science, Loughborough University
Website https://www.lse.ac.uk/PBS/People/Professor-Elizabeth-Stokoe

Elizabeth Stokoe is a British social scientist and conversation analyst. [1] Since January 2023, she has been Professor in the Department of Psychological and Behavioural Science at The London School of Economics and Political Science. She was previously Professor of Social Interaction at Loughborough University (2002-2022) in the Discourse and Rhetoric Group, where she remains an Honorary Professor. She has been Professor II at University of South-Eastern Norway since 2016.

Contents

Education

External videos
Elizabeth Stokoe at TEDx Bermuda.jpg
Nuvola apps kaboodle.svg The science of analyzing conversations, second by second, 19:23, TEDxBermuda [2]
Nuvola apps kaboodle.svg Inaugural Lecture: Professor Elizabeth Stokoe, 1:03:10, Loughborough University [3]
Nuvola apps kaboodle.svg CARM – Conversation Analytic Role Play Method Elizabeth Stokoe, 6:53, Loughborough University [4]
Nuvola apps kaboodle.svg Elizabeth Stokoe at The Royal Institution giving a Friday Evening Discourse
Nuvola apps kaboodle.svg Elizabeth Stokoe at The Royal Society giving the National Centre for Research Method's Annual Lecture

Stokoe graduated from the University of Central Lancashire ("Preston Poly") in 1993 with an undergraduate degree in psychology. She completed her PhD in psychology at what was then Nene College, though her PhD was accredited by Leicester University. Her supervisors were Dr. Eunice Fisher and (as external), Professor Derek Edwards. Her PhD was entitled, "Gender and Discourse in Higher Education". Stokoe collected video recordings of university tutorials, and conducted conversation analyses of the way students produced on-task talk and managed topics, [5] as well as academic identity [6] and the relevance of gender to interaction. [7] [8]

Career

After starting her lecturing career at University of Derby (1997-2000) and University of Worcester (2000-2002), Stokoe joined the (then) Department of Social Sciences at Loughborough University in October 2002. She became a Chair in 2009.

Stokoe's research is in conversation analysis, focused on understanding how social interaction works in settings from first dates [9] to medicine [10] and healthcare; [11] from mediation [12] to police crisis negotiation [13] and emergency service calls, [14] and from sales encounters [15] to interaction in “SaaS” (Software as a Service) platforms and conversational user interfaces. [16] Much of her early research focused on how people categorize themselves and each other – and resist, challenge, embrace those categorizations – in talk and text of all kinds. [17] It examined ‘isms’ [18] and the incredibly subtle as well as blatant ways in which power, prejudice, and inclusion/exclusion are made manifest in the details of social interaction. Another common thread in her work is the identification of effective and less effective interactional practices and their impact on the outcome of conversational encounters. [19] She has published over 150 research outputs, including several co-authored academic books (Discourse and Identity, 2006, Conversation and Gender , 2011, Disursive Psychology: Classic and Contemporary Issues , 2016; Crisis Talk: Negotiating with Indivudials in Crisis , 2022). She is currently a co-investigator on the Economic and Social Research Council-funded Centre for Early Mathematics Learning (2022-2027) led by Professor Camilla Gilmore.

During her 20 years at Loughborough University, she was Associate Dean Research (2013-2018) for the School of Social Sciences and Humanities, and Associate Pro Vice-Chancellor (2019-2021) for REF2021.She co-edited Gender and Language from 2011 to 2014 and was an Associate Editor of British Journal of Social Psychology from 2009 to 2014. She launched the journal Mediation Theory and Practice in 2016.

Between 2008-2011, Stokoe developed the Conversation Analytic Role-play Method (CARM), an approach to communications skills training based on conversation analytic research evidence about what sorts of problems and roadblocks can occur in conversation, as well as the communicative practices that resolve them. Stokoe developed CARM as a challege or corrective to other kinds of communication training including role-play and simulation. [20] CARM won a Wired Innovation Fellowship 2015. [21]

Stokoe is passionate about translating research in conversation analysis for wider audiences and she has spoken at many science festivals and events including at Microsoft, Google, TED, Latitude Festival, and The Royal Institution, and featured on BBC Radio 4’s “The Life Scientific” and “Word of Mouth." Her book, Talk: The Science of Conversation, was published in 2018 (Little, Brown). Since 2008, she has worked extensively with external partners across public, third, and private sectors, and been a industry fellow at Typeform and Deployed. During the Covid-19 pandemic, she participated in the Policing and Security subgroup of the Independent Scientific Pandemic Insights Group on Behaviours (SPI-B), which provided independent, expert behavioural science advice to the Scientific Advisory Group for Emergencies (SAGE). She is also a member of Independent SAGE's behaviour group. [22] She became an Hononary Fellow of the British Psychological Society, awarded for distinguished service in the field of psychology, in 2021.

Selected bibliography

Stokoe's academic publications are listed at Google Scholar: [23]

Books

Related Research Articles

<span class="mw-page-title-main">Conversation</span> Interactive communication between two or more people

Conversation is interactive communication between two or more people. The development of conversational skills and etiquette is an important part of socialization. The development of conversational skills in a new language is a frequent focus of language teaching and learning. Conversation analysis is a branch of sociology which studies the structure and organization of human interaction, with a more specific focus on conversational interaction.

<span class="mw-page-title-main">Deborah Tannen</span> American sociolinguist

Deborah Frances Tannen is an American author and professor of linguistics at Georgetown University in Washington, D.C. Best known as the author of You Just Don't Understand, she has been a McGraw Distinguished Lecturer at Princeton University and was a fellow at the Center for Advanced Study in the Behavioral Sciences following a term in residence at the Institute for Advanced Study in Princeton, NJ.

<span class="mw-page-title-main">Conversation analysis</span> Approach to the study of social interaction

Conversation analysis (CA) is an approach to the study of social interaction that empirically investigates the mechanisms by which humans achieve mutual understanding. It focuses on both verbal and non-verbal conduct, especially in situations of everyday life. CA originated as a sociological method, but has since spread to other fields. CA began with a focus on casual conversation, but its methods were subsequently adapted to embrace more task- and institution-centered interactions, such as those occurring in doctors' offices, courts, law enforcement, helplines, educational settings, and the mass media, and focus on multimodal and nonverbal activity in interaction, including gaze, body movement and gesture. As a consequence, the term conversation analysis has become something of a misnomer, but it has continued as a term for a distinctive and successful approach to the analysis of interactions. CA and ethnomethodology are sometimes considered one field and referred to as EMCA.

Discursive psychology (DP) is a form of discourse analysis that focuses on psychological themes in talk, text, and images.

<span class="mw-page-title-main">Jonathan Potter</span> British psychologist

Jonathan Potter is Dean of the School of Communication and Information at Rutgers University and one of the originators of discursive psychology.

<span class="mw-page-title-main">Discourse analysis</span> Generic term for the analysis of social, language policy or historiographical discourse phenomena

Discourse analysis (DA), or discourse studies, is an approach to the analysis of written, spoken, or sign language, including any significant semiotic event.

Communication accommodation theory (CAT) is a theory of communication developed by Howard Giles. This theory concerns "(1) the behavioral changes that people make to attune their communication to their partner, (2) the extent to which people perceive their partner as appropriately attuning to them." The basis of the theory lies in the idea that people adjust their style of speech to one another. Doing this helps the message sender gain approval from the receiver, increases efficiency in communication between both parties, and helps the sender maintain a positive social identity. This theory is concerned with the links between language, context, and identity. It focuses on both the intergroup and interpersonal factors that lead to accommodation, as well as the ways that power, macro- and micro-context concerns affect communication behaviors; emphasizing the important duplexity of both factors in predicting and understanding intergroup interactions. Accommodation is usually considered to be between the message sender and the message receiver, but the communicator also often accommodates to a larger audience – either a group of people that are watching the interaction or society in general. Communication accommodation theory (CAT) predicts and explains why communicants make adjustments to increase, decrease, or maintain social distance.

Mary Bucholtz is professor of linguistics at UC Santa Barbara. Bucholtz's work focuses largely on language use in the United States, and specifically on issues of language and youth; language, gender, and sexuality; African American English; and Mexican and Chicano Spanish.

Research into the many possible relationships, intersections and tensions between language and gender is diverse. It crosses disciplinary boundaries, and, as a bare minimum, could be said to encompass work notionally housed within applied linguistics, linguistic anthropology, conversation analysis, cultural studies, feminist media studies, feminist psychology, gender studies, interactional sociolinguistics, linguistics, mediated stylistics, sociolinguistics, and feminist language reform and media studies.

Interactional linguistics (IL) is an interdisciplinary approach to grammar and interaction in the field of linguistics, that applies the methods of Conversation Analysis to the study of linguistic structures, including syntax, phonetics, morphology, and so on. Interactional linguistics is based on the principle that linguistic structures and uses are formed through interaction and it aims at understanding how languages are shaped through interaction. The approach focuses on temporality, activity implication and embodiment in interaction. Interactional linguistics asks research questions such as "How are linguistic patterns shaped by interaction?" and "How do linguistic patterns themselves shape interaction?".

Alexa Hepburn is professor of communication at Rutgers University, and honorary professor in conversation analysis in the Social Sciences Department at Loughborough University.

<span class="mw-page-title-main">Neal R. Norrick</span>

Neal R. Norrick held the chair of English Linguistics at Saarland University in Saarbrücken, Germany, where he established a linguistics curriculum firmly based in pragmatics and discourse analysis. In the last two decades, he has become an important personality in linguistic pragmatics for his pioneering works on humor and narrative in conversational interaction.

In linguistics, a backchanneling during a conversation occurs when one participant is speaking and another participant interjects responses to the speaker. A backchannel response can be verbal, non-verbal, or both. Backchannel responses are often phatic expressions, primarily serving a social or meta-conversational purpose, such as signifying the listener's attention, understanding, sympathy, or agreement, rather than conveying significant information. Examples of backchanneling in English include such expressions as "yeah", "OK", "uh-huh", "hmm", "right", and "I see".

<span class="mw-page-title-main">Turn-taking</span> Type of organization in conversation and discourse

Turn-taking is a type of organization in conversation and discourse where participants speak one at a time in alternating turns. In practice, it involves processes for constructing contributions, responding to previous comments, and transitioning to a different speaker, using a variety of linguistic and non-linguistic cues.

<span class="mw-page-title-main">Rosalind Gill</span>

Rosalind Clair Gill is a British sociologist and feminist cultural theorist. She is currently Professor of Social and Cultural Analysis at City, University of London. Gill is author or editor of ten books, and numerous articles and chapters, and her work has been translated into Chinese, German, Portuguese, Spanish and Turkish.

Bethan Benwell, is a British linguist. She has been a senior lecturer in English Language and Linguistics, for the Division of Literature and Languages, at the University of Stirling since 2008.

Susan "Sue" Speer C.Psychol, FHEA is a senior lecturer at the School of Psychological Sciences, University of Manchester.

<span class="mw-page-title-main">Judith Baxter</span> British sociolinguist

Judith Baxter was a British sociolinguist and Professor of Applied linguistics at Aston University where she specialised in Gender and Language, and Leadership Language. She served in editorial positions with several academic journals.

David M. Markowitz is a communication professor at the University of Oregon who specializes in the study of language and deception. Much of his work focuses on how technological channels impact the encoding and decoding of messages. His work has captured the attention of magazines and outlets in popular culture; he writes articles for Forbes magazine about deception. Much of his research has utilized analyses of linguistic and analytic styles of writing, for example, Markowitz's work on pet adoption ads was referenced in a website featuring tips on how to write better pet adoption ads.

Elizabeth Couper-Kuhlen is an American linguist and distinguished professor (emeritus) from the University of Helsinki.

References

  1. "BBC Radio 4 – The Life Scientific, Elizabeth Stokoe". BBC. 25 June 2013. Archived from the original on 20 December 2014. Retrieved 10 August 2014.
  2. "The conversational racetrack, Elizabeth Stokoe, TEDxBermuda". tedxtalks.ted.com. TEDx Talks . Retrieved 2 June 2015.
  3. "Home page". carmtraining.org. CARM (Conversation Analytic Role-play Method). Archived from the original on 5 November 2014. Retrieved 4 November 2014.
  4. Stokoe, Elizabeth. "CARM – Conversation Analytic Role Play Method". Loughborough University. Archived from the original on 7 March 2016. Retrieved 17 June 2015 via YouTube.
  5. Stokoe, Elizabeth H. (October 2000). "Constructing Topicality in University Students' Small-group Discussion: A Conversation Analytic Approach". Language and Education. 14 (3): 184–203. doi:10.1080/09500780008666789. ISSN   0950-0782. S2CID   143710572.
  6. Benwell, Bethan; Stokoe, Elizabeth H. (August 2002). "Constructing discussion tasks in university tutorials: shifting dynamics and identities". Discourse Studies. 4 (4): 429–453. doi:10.1177/14614456020040040201. ISSN   1461-4456. S2CID   145205439.
  7. Stokoe, Elizabeth H. (June 1997). "An Evaluation of Two Studies of Gender and Language in Educational Contexts: Some problems in analysis". Gender and Education. 9 (2): 233–244. doi:10.1080/09540259721394. ISSN   0954-0253.
  8. Stokoe, Elizabeth H. (April 1998). "Talking about Gender: The Conversational Construction of Gender Categories in Academic Discourse". Discourse & Society. 9 (2): 217–240. doi:10.1177/0957926598009002005. ISSN   0957-9265. S2CID   143169431.
  9. Stokoe, Elizabeth (23 August 2010). ""Have You Been Married, or …?": Eliciting and Accounting for Relationship Histories in Speed-Dating Interaction". Research on Language & Social Interaction. 43 (3): 260–282. doi:10.1080/08351813.2010.497988. ISSN   0835-1813. S2CID   144121008.
  10. Shaw, Chloe; Stokoe, Elizabeth; Gallagher, Katie; Aladangady, Narendra; Marlow, Neil (November 2016). "Parental involvement in neonatal critical care decision-making". Sociology of Health & Illness. 38 (8): 1217–1242. doi:10.1111/1467-9566.12455. ISSN   1467-9566. PMID   27666147. S2CID   206899472.
  11. Stokoe, Elizabeth; Sikveland, Rein O.; Symonds, Jon (November 2016). "Calling the GP surgery: patient burden, patient satisfaction, and implications for training". The British Journal of General Practice: The Journal of the Royal College of General Practitioners. 66 (652): e779–e785. doi:10.3399/bjgp16X686653. ISSN   1478-5242. PMC   5072915 . PMID   27528710.
  12. Stokoe, Elizabeth (July 2013). "Overcoming Barriers to Mediation in Intake Calls to Services: Research‐Based Strategies for Mediators". Negotiation Journal. 29 (3): 289–314. doi:10.1111/nejo.12026. ISSN   0748-4526.
  13. Sikveland, Rein Ove; Stokoe, Elizabeth (2 July 2020). "Should Police Negotiators Ask to "Talk" or "Speak" to Persons in Crisis? Word Selection and Overcoming Resistance to Dialogue Proposals". Research on Language and Social Interaction. 53 (3): 324–340. doi:10.1080/08351813.2020.1785770. hdl: 11250/2728623 . ISSN   0835-1813. S2CID   213740089.
  14. Stokoe, Elizabeth; Richardson, Emma (June 2023). "Asking for help without asking for help: How victims request and police offer assistance in cases of domestic violence when perpetrators are potentially co-present". Discourse Studies. 25 (3): 383–408. doi: 10.1177/14614456231157293 . ISSN   1461-4456. S2CID   257476425.
  15. Humă, Bogdana; Stokoe, Elizabeth (24 July 2023). "Resistance in Business-to-Business "Cold" Sales Calls". Journal of Language and Social Psychology. 42 (5–6): 630–652. doi: 10.1177/0261927X231185520 . ISSN   0261-927X. S2CID   260141165.
  16. Albert, Saul; Hamann, Magnus; Stokoe, Elizabeth (19 July 2023). "Conversational User Interfaces in Smart Homecare Interactions: A Conversation Analytic Case Study". Proceedings of the 5th International Conference on Conversational User Interfaces. ACM. pp. 1–12. doi:10.1145/3571884.3597140. ISBN   979-8-4007-0014-9. S2CID   259938718.
  17. Stokoe, Elizabeth (June 2012). "Moving forward with membership categorization analysis: Methods for systematic analysis". Discourse Studies. 14 (3): 277–303. doi:10.1177/1461445612441534. ISSN   1461-4456. S2CID   145673833.
  18. Stokoe, Elizabeth (September 2015). "Identifying and Responding to Possible -isms in Institutional Encounters: Alignment, Impartiality, and the Implications for Communication Training". Journal of Language and Social Psychology. 34 (4): 427–445. doi:10.1177/0261927X15586572. ISSN   0261-927X. S2CID   54083048.
  19. Ifould, Rosie (4 December 2017). "'Would you be willing?': Words to turn a conversation around (And those to avoid)". The Guardian.
  20. Stokoe, Elizabeth (April 2013). "The (In)Authenticity of Simulated Talk: Comparing Role-Played and Actual Interaction and the Implications for Communication Training". Research on Language & Social Interaction. 46 (2): 165–185. doi:10.1080/08351813.2013.780341. ISSN   0835-1813. S2CID   54997715.
  21. "WIRED Innovation Fellowship". Loughborough University. Archived from the original on 17 June 2015. Retrieved 17 June 2015.
  22. "Professor Elizabeth Stokoe".
  23. "Elizabeth Stokoe – publications". Google Scholar.
  24. "Crisis Talk: Negotiating with Individuals in Crisis". Routledge & CRC Press. Retrieved 4 October 2023.