A whistleblower is a person, usually an employee, who exposes information or activity within a private, public, or government organization that is deemed illegal, illicit, unsafe, or a waste, fraud, or abuse of taxpayer funds. Those who become whistleblowers can choose to bring information or allegations to surface either internally or externally. Over 83% of whistleblowers report internally to a supervisor, human resources, compliance or a neutral third party within the company, with the thought that the company will address and correct the issues. Externally, a whistleblower can bring allegations to light by contacting a third party outside of the organization such as the media, government, or law enforcement. Even though it is illegal in many countries, including the United States, retaliation by those who are accused or alleged of wrongdoing on behalf of the company is reported by over 90% of whistleblowers. The most common type of retaliation reported is being abruptly terminated. However, there are several other activities that are considered retaliatory, such as sudden extreme increase in workloads, having hours cut drastically, making task completion impossible or otherwise bullying measures. Because of this, a number of laws exist to protect whistleblowers. Some third-party groups even offer protection to whistleblowers, but that protection can only go so far. Two other classifications of whistleblowing are private and public. The classifications relate to the type of organizations the whistleblower works in: private sector, or public sector. Depending on many factors, both can have varying results. About 20% of whistleblowers are successful in stopping the illegal behaviors, usually through the legal system, with the help of a whistleblower attorney. In order for the whistleblowers claims to be credible and successful, the whistleblower must have compelling evidence to support their claims, that the government or regulating body can use or investigate to "prove" such claims and hold corrupt companies, government agencies and or accountable. A whistleblower case would never continue on legally, or ever be reported via the news, without substantial and compelling evidence.
The Standard Industrial Classification (SIC) is a system for classifying industries by a four-digit code. Established in the United States in 1937, it is used by government agencies to classify industry areas. The SIC system is also used by agencies in other countries, e.g., by the United Kingdom's Companies House.
Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity that is or could be done internally, and sometimes involves transferring employees and assets from one firm to another.
Employment is a relationship between two parties, usually based on contract where work is paid for, where one party, which may be a corporation, for profit, not-for-profit organization, co-operative or other entity is the employer and the other is the employee. Employees work in return for payment, which may be in the form of an hourly wage, by piecework or an annual salary, depending on the type of work an employee does or which sector they are working in. Employees in some fields or sectors may receive gratuities, bonus payment or stock options. In some types of employment, employees may receive benefits in addition to payment. Benefits can include health insurance, housing, disability insurance or use of a gym. Employment is typically governed by employment laws, organisation or legal contracts.
A consultant is a professional who provides expert advice in a particular area such as business, education, law, regulatory compliance, human resources, marketing, finance, health care, architecture and planning, engineering, science, security, or any of many other specialized fields.
Recruitment refers to the overall process of identifying, attracting, screening, shortlisting, and interviewing, suitable candidates for jobs within an organization. Recruitment can also refer to processes involved in choosing individuals for unpaid roles. Managers, human resource generalists and recruitment specialists may be tasked with carrying out recruitment, but in some cases public-sector employment, commercial recruitment agencies, or specialist search consultancies are used to undertake parts of the process. Internet-based technologies which support all aspects of recruitment have become widespread, including the use of Artificial Intelligence (AI).
Email privacy is a broad topic dealing with issues of unauthorized access to, and inspection of, electronic mail. This unauthorized access can happen while an email is in transit, as well as when it is stored on email servers or on a user's computer. In countries with a constitutional guarantee of the secrecy of correspondence, whether email can be equated with letters—therefore having legal protection from all forms of eavesdropping—is disputed because of the very nature of email. As more communication occurs via email, as compared to postal mail, this is considered to be an important debate.
One of the most dynamic and fastest growing sectors in the Philippines is the information technology–business process outsourcing (IT-BPO) industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and medical transcription. The IT-BPO industry plays a major role in the country's growth and development.
Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India.
The Michigan Occupational Safety and Health Administration (MIOSHA) is a state government agency that regulates workplace safety and health in the U.S. state of Michigan. Michigan OSHA is an agency within the Michigan Department of Licensing and Regulatory Affairs and operates under a formal state-plan agreement with the Occupational Safety and Health Administration (OSHA).
An employment agency is an organization which matches employers to employees. In developed countries, there are multiple private businesses which act as employment agencies and a publicly-funded employment agency.
The Victorian Chamber of Commerce and Industry is the peak body for business in the Australian state of Victoria, informing and servicing more than 30,000 members, customers and clients. Founded in 1851 with headquarters in Melbourne, the influential employer group is focused on leading business into the future by providing policy leadership, information, representation, training and networking opportunities.
COPC Inc., is a privately held management consulting company based in Winter Park, Florida that specializes in customer experience transformation. COPC Inc. provides performance-improvement consulting, training, certification, and benchmarking. Clients of COPC Inc. include Apple, Microsoft, Sprint, HTC, Mattel, RBS, DiGi, Canal Digital, UWV, ToysRus, Datacom, Sitel, and Citigroup. COPC Inc. is well-known in the customer experience industry and many of the industry-associated organizations actively promote them.
Intelenet Global Services is a subsidiary of Teleperformance D.I.B.S.
Minacs is a business and technology outsourcing company with headquarters in Oshawa, Canada; Farmington Hills, United States; and Bangalore, India.
Impact sourcing, also known as socially responsible outsourcing, refers to an arm of the business process outsourcing (BPO) industry that employs people at the base of the pyramid or socioeconomically disadvantaged individuals as principal workers in business process outsourcing centers to provide high-quality, information-based services to domestic and international clients. The traditional BPO sector is typically associated with high-end, high-contact functions like call centers, which require significant levels of education and language literacy. The impact sourcing sector focuses on utilizing workers from poor and vulnerable communities to perform functions with lower and moderate skill requirements such as scanning documents, data entry work, data verification and cleaning, video tagging, and microwork.
TELUS International is a provider of multilingual digital customer experience and digital IT solutions to global clients. Clients include corporations in technology & games, communications & media, eCommerce & fintech, travel & hospitality, and healthcare industries. TELUS International made its debut in the public markets on February 3, 2021 dual-listed on the Toronto Stock Exchange and New York Stock Exchange trading under the ticker symbol TIXT. Its parent company, TELUS, has been a foundational part of TELUS International's growth, and TELUS remains a dominant influence as it has a majority economic and voting interest in TELUS International.
Occupational safety and health (OSH), also commonly referred to as occupational health and safety (OHS), occupational health, or occupational safety, is a multidisciplinary field concerned with the safety, health, and welfare of people at occupation. These terms also refer to the goals of this field, so their use in the sense of this article was originally an abbreviation of occupational safety and health program/department etc.
Atento is a global provider of customer relationship management (CRM) and business-process outsourcing (BPO) services, including customer care, sales, collections, back office and technical support. Atento is the largest provider in Latin America, and among the top five providers globally, based on revenues. The Company tops the Latin American market with 17.3% market share at the regional level according to Frost & Sullivan. Atento's CEO is Carlos López-Abadía.
Acquire Business Process Outsourcing is a global business process outsourcing firm that specializes in back office support, customer acquisition, customer service, technical support, lead generation and software development. They offer flexible engagement models offshore, onshore and Work from Home (WFH).
