Service level indicator

Last updated

In information technology, a service level indicator (SLI) is a measure of the service level provided by a service provider to a customer. SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [1] an SLI is thus also called an SLA metric.

Though every system is different in the services provided, often common SLIs are used. Common SLIs include latency, throughput, availability, and error rate; others include durability (in storage systems), end-to-end latency (for complex data processing systems, especially pipelines), and correctness. [1]

Related Research Articles

Quality of service (QoS) is the description or measurement of the overall performance of a service, such as a telephony or computer network, or a cloud computing service, particularly the performance seen by the users of the network. To quantitatively measure quality of service, several related aspects of the network service are often considered, such as packet loss, bit rate, throughput, transmission delay, availability, jitter, etc.

<span class="mw-page-title-main">Web hosting service</span> Service for hosting websites

A web hosting service is a type of Internet hosting service that hosts websites for clients, i.e. it offers the facilities required for them to create and maintain a site and makes it accessible on the World Wide Web. Companies providing web hosting services are sometimes called web hosts.

A service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract. As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case, the SLA will typically have a technical definition of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); identifying which party is responsible for reporting faults or paying fees; responsibility for various data rates; throughput; jitter; or similar measurable details.

A service-level objective (SLO), as per the O'Reilly Site Reliability Engineering book, is a "target value or range of values for a service level that is measured by an SLI." An SLO is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of the service provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.

nForce4 Motherboard chipset

The nForce4 is a motherboard chipset released by Nvidia in October 2004. The chipset supports AMD 64-bit processors and Intel Pentium 4 LGA 775 processors.

Second-language acquisition (SLA), sometimes called second-language learning — otherwise referred to as L2acquisition, is the process by which people learn a second language. Second-language acquisition is also the scientific discipline devoted to studying that process. The field of second-language acquisition is regarded by some but not everybody as a sub-discipline of applied linguistics but also receives research attention from a variety of other disciplines, such as psychology and education.

The Special Libraries Association (SLA) is an international professional association for library and information professionals working in business, government, law, finance, non-profit, and academic organizations and institutions.

In computing, serial presence detect (SPD) is a standardized way to automatically access information about a memory module. Earlier 72-pin SIMMs included five pins that provided five bits of parallel presence detect (PPD) data, but the 168-pin DIMM standard changed to a serial presence detect to encode much more information.

Service level measures the performance of a system. Certain goals are defined and the service level gives the percentage to which those goals should be achieved. Fill rate is different from service level.

Replication in computing involves sharing information so as to ensure consistency between redundant resources, such as software or hardware components, to improve reliability, fault-tolerance, or accessibility.

IP SLA is an active computer network measurement technology that was initially developed by Cisco Systems. IP SLA was previously known as Service Assurance Agent (SAA) or Response Time Reporter (RTR). IP SLA is used to track network performance like latency, ping response, and jitter, it also helps us to provide service quality.

In computer science, storage virtualization is "the process of presenting a logical view of the physical storage resources to" a host computer system, "treating all storage media in the enterprise as a single pool of storage."

<span class="mw-page-title-main">Shared services center</span> Entity responsible for the execution and the handling of specific operational tasks

A shared services center – a center for shared services in an organization – is the entity responsible for the execution and the handling of specific operational tasks, such as accounting, human resources, payroll, IT, legal, compliance, purchasing, security. The shared services center is often a spin-off of the corporate services to separate all operational types of tasks from the corporate headquarters, which has to focus on a leadership and corporate governance type of role. As shared services centers are often cost centers, they are quite cost-sensitive also in terms of their headcount, labour costs and location selection criteria.

Success Likelihood Index Method (SLIM) is a technique used in the field of Human reliability Assessment (HRA), for the purposes of evaluating the probability of a human error occurring throughout the completion of a specific task. From such analyses measures can then be taken to reduce the likelihood of errors occurring within a system and therefore lead to an improvement in the overall levels of safety. There exist three primary reasons for conducting an HRA; error identification, error quantification and error reduction. As there exist a number of techniques used for such purposes, they can be split into one of two classifications; first generation techniques and second generation techniques. First generation techniques work on the basis of the simple dichotomy of ‘fits/doesn’t fit’ in the matching of the error situation in context with related error identification and quantification and second generation techniques are more theory based in their assessment and quantification of errors. ‘HRA techniques have been utilised in a range of industries including healthcare, engineering, nuclear, transportation and business sector; each technique has varying uses within different disciplines.

ITU-T Y.156sam Ethernet Service Activation Test Methodology is a draft recommendation under study by the ITU-T describing a new testing methodology adapted to the multiservice reality of packet-based networks.

ITU-T Y.1564 is an Ethernet service activation test methodology, which is the new ITU-T standard for turning up, installing and troubleshooting Ethernet-based services. It is the only standard test methodology that allows for complete validation of Ethernet service-level agreements (SLAs) in a single test.

Deep content inspection (DCI) is a form of network filtering that examines an entire file or MIME object as it passes an inspection point, searching for viruses, spam, data loss, key words or other content level criteria. Deep Content Inspection is considered the evolution of Deep Packet Inspection with the ability to look at what the actual content contains instead of focusing on individual or multiple packets. Deep Content Inspection allows services to keep track of content across multiple packets so that the signatures they may be searching for can cross packet boundaries and yet they will still be found. An exhaustive form of network traffic inspection in which Internet traffic is examined across all the seven OSI ISO layers, and most importantly, the application layer.

<span class="mw-page-title-main">IBM FlashSystem</span> IBM Storage enterprise system that store data on flash memory

IBM FlashSystem is an IBM Storage enterprise system that stores data on flash memory. Unlike storage systems that use standard solid-state drives, IBM FlashSystem products incorporate custom hardware based on technology from the 2012 IBM acquisition of Texas Memory Systems.


Site reliability engineering (SRE) is a set of principles and practices that applies aspects of software engineering to IT infrastructure and operations. SRE claims to create highly reliable and scalable software systems. Although they are closely related, SRE is slightly different from DevOps.

5G network slicing is a network architecture that enables the multiplexing of virtualized and independent logical networks on the same physical network infrastructure. Each network slice is an isolated end-to-end network tailored to fulfil diverse requirements requested by a particular application.

References

  1. 1 2 Niall Richard Murphy; Betsy Beyer; Jennifer Petoff; Chris Jones. "Service Level Terminology". Site Reliability Engineering: How Google Runs Production Systems. pp.  37–40.