Work behavior

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Work behavior is the behavior one uses in employment and is normally more formal than other types of human behavior. This varies from profession to profession, as some are far more casual than others. For example, a computer programmer would usually have far more leeway in their work behavior than a lawyer.

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People are usually more careful than outside work in how they behave around their colleagues, as many actions intended to be in jest can be perceived as inappropriate or even harassment in the work environment. In some cases, men may take considerably more care so as not to be perceived as being sexually harassing than they would ordinarily.

Work behavior is one of the significant aspects of Human Behavior. It is an individual's communication towards the rest of the members of the work place. It involves both verbal as well as non-verbal mode of communication. For example, trust is a non-verbal behavior which is often reflected by a verbal communication at a work place. It represents your attitude towards your team and colleagues. A positive and good work behavior of an individual leads to higher performance, productivity and great outputs by the team or an individual. From the organizational perspective it is the most important area where Human Resource managers should focus.

Counterproductive work behavior

Counterproductive work behavior is also a type of work behavior. The majority of people do not know what counterproductive work behavior is. [1] Counterproductive work behavior is the act that employees have against the organizations that do harm or violate the work production. Some examples of Counterproductive work behavior would include passive actions such as not working to meet date line or faking incompetence. [1] Even people do not recognize this behavior, it seems normal to them. Some examples of counterproductive behavior are:

Intimate partner violence: Intimate partner violence occurs more often in the workplace. About 36% to 75% of employed women who experience Intimate partner violence have come out reporting that they have been harassed by a significant other while working. A variety of abusive behaviors is being demonstrated against victims to hinder their ability to come to work, get their work done, and stay in their current employment. The interference that the perpetrators employ are: Stocking them at their work site, harassing the victim, and interfering with the victim's work; for example, sabotaging the victim, so they can not get to work.

Boredom: Jobs that require individuals to do the same task on a daily basis can lead to counterproductive behaviors. Boredom on the job could result in unfavorable work practices such as frequently missing work, lack of concentration, or withdrawal from the task that the person was hired to do, and thus, leading to a decrease in work efficiency. [2]

  1. When people or someone ignore their colleagues while at work.
  2. When people work slowly and the work needs to be done fast.
  3. When people refuse to help their colleagues.
  4. When people refuse to accept a task.
  5. When people show less interest in their work.
  6. When people show destructive behavior against their colleagues. [3]
  7. When people do not appreciate their colleague's success.

These are the examples of counterproductive behavior that people confront in their daily life.

A way to counteract this unproductive behavior is to address the principle that work behavior is a function of contingent consequences. By addressing what employees value most in their workplace, boredom on the job can be avoided. Competitive compensation, bonuses and merit-based rewards, retirement plans, supplemental training program and flexible work locations are the top five values that employees value most at their workplace. [4] Recognizing positive and productive behavior at a workplace can be quite simple by using job analysis. This method gives others a better understanding and evaluation of a typical duty they are looking for (see also Industrial & Organizational Assessment). [5]

Sexual harassment in the workplace

Sexual harassment occurs when one individual (whether it's a male or female) takes a sexual interest in the other person while at work and try to exploit them. The act of objectifying the target could lead to the feeling of insecurities, and pressures to leave the company. [6] A researched showed that out of 134,200 people in a studied, 65% of men and 93% of women were harassed sexually in the place of work and that efficiency of work was affected due to job turnover and people calling out sick. The study also showed that sexual harassment could lead to people feeling depressed, result in a high level of anxiety, and mental and physical stress. [7]

Interactions with colleagues

Effects of verbal abuse

Verbal abuse is a concept that indicates some form of mistreatment via oral expression. [8] Verbal abuse can impact productivity in the workplace, both for the employee and employer. This type of behavior could lead to the resignation of the employee, poor quality of work, turnovers, and illness. Additionally, there is another type of verbal abuse called mobbing. This is when a group of individuals engages in non-physical abusive behavior at work. This could be expressed in aggressive and unprincipled forms of verbal abuse towards one person. If this behavior continues, the person will eventually feel pressured to quit his/her job due to poor performance.

Conflict resolution at work

It is important to resolve any issues that arise at work among team members. Conflict resolution plays a huge role in this. Handling these issues appropriately helps decrease harmful influences of all types of conflicts by bringing back integrity, building success in the work place and restoring efficiency. Working together to resolve conflict resolution lets conflict of different types to be fixed in a way that is beneficial to the group. [9]

Related Research Articles

In United States labor law, a hostile work environment exists when one's behavior within a workplace creates an environment that is difficult or uncomfortable for another person to work in, due to illegal discrimination. Common complaints in sexual harassment lawsuits include fondling, suggestive remarks, sexually-suggestive photos displayed in the workplace, use of sexual language, or off-color jokes. Small matters, annoyances, and isolated incidents are usually not considered to be statutory violations of the discrimination laws. For a violation to impose liability, the conduct must create a work environment that would be intimidating, hostile, or offensive to a reasonable person. An employer can be held liable for failing to prevent these workplace conditions, unless it can prove that it attempted to prevent the harassment and that the employee failed to take advantage of existing harassment counter-measures or tools provided by the employer.

Sexual harassment Repeated unwanted sexual attention or advances

Sexual harassment is a type of harassment involving the use of explicit or implicit sexual overtones, including the unwelcome and inappropriate promises of rewards in exchange for sexual favors. Sexual harassment includes a range of actions from verbal transgressions to sexual abuse or assault. Harassment can occur in many different social settings such as the workplace, the home, school, churches, etc. Harassers or victims may be of any sex or gender.

Abuse is the improper usage or treatment of a thing, often to unfairly or improperly gain benefit. Abuse can come in many forms, such as: physical or verbal maltreatment, injury, assault, violation, rape, unjust practices, crimes, or other types of aggression. To these descriptions, one can also add the Kantian notion of the wrongness of using another human being as means to an end rather than as ends in themselves. Some sources describe abuse as "socially constructed", which means there may be more or less recognition of the suffering of a victim at different times and societies.

Psychological abuse, often called emotional abuse, is a form of abuse characterized by a person subjecting or exposing another person to a behaviour that may result in psychological trauma, including anxiety, chronic depression, or post-traumatic stress disorder. It is often associated with situations of power imbalance in abusive relationships, and may include bullying, gaslighting, and abuse in the workplace. It also may be perpetrated by persons conducting torture, other violence, acute or prolonged human rights abuse, particularly without legal redress such as detention without trial, false accusations, false convictions, and extreme defamation such as where perpetrated by state and media.

Organizational behavior (OB) or organisational behaviour is the: "study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself". OB research can be categorized in at least three ways:

Workplace bullying is a persistent pattern of mistreatment from others in the workplace that causes either physical or emotional harm. It can include such tactics as verbal, nonverbal, psychological, and physical abuse, as well as humiliation. This type of workplace aggression is particularly difficult because, unlike the typical school bully, workplace bullies often operate within the established rules and policies of their organization and their society. In the majority of cases, bullying in the workplace is reported as having been done by someone who has authority over the victim. However, bullies can also be peers, and rarely subordinates.

Power harassment is a form of harassment and workplace bullying in which someone in a position of greater power uses that power to harass or bully a lower-ranking person. It includes a range of behavior from mild irritation and annoyances to serious abuses which can even involve forced activity beyond the boundaries of the job description. Prohibited in some countries, power harassment is considered a form of illegal discrimination and political and psychological abuse. Types of power harassment include physical or psychological attacks, segregation, excessive or demeaning work assignments, and intrusion upon the victim's personal life.

Sexual harassment in education in the United States is an unwelcome behavior of a sexual nature that interferes with an American student's ability to learn, study, work or participate in school activities. It is common in middle and high schools in the United States. Sexual or gender harassment is a form of discrimination under Title IX of the Education Amendments of 1972. Sexual harassment involves a range of behavior from mild annoyances to unwanted touching and, in extreme cases, rape or other sexual assault.

A workplace is a location where someone works for their employer or themselves, a place of employment. Such a place can range from a home office to a large office building or factory. For industrialized societies, the workplace is one of the most important social spaces other than the home, constituting "a central concept for several entities: the worker and [their] family, the employing organization, the customers of the organization, and the society as a whole". The development of new communication technologies has led to the development of the virtual workplace and remote work.

Organizational conflict, or workplace conflict, is a state of discord caused by the actual or perceived opposition of needs, values and interests between people working together. Conflict takes many forms in organizations. There is the inevitable clash between formal authority and power and those individuals and groups affected. There are disputes over how revenues should be divided, how the work should be done, and how long and hard people should work. There are jurisdictional disagreements among individuals, departments, and between unions and management. There are subtler forms of conflict involving rivalries, jealousies, personality clashes, role definitions, and struggles for power and favor. There is also conflict within individuals – between competing needs and demands – to which individuals respond in different ways.

Workplace aggression is a specific type of aggression which occurs in the workplace. Workplace aggression can include a wide range of behaviors, ranging from verbal acts to physical attacks. Workplace aggression can decrease the ability of a person to do their job well, lead to physical declines in health and mental health problems, and can also change the way a person behaves at their home and in public. If someone is experiencing aggression at work, it may result in an increase in missed days and some may decide to leave their positions.

Harassment covers a wide range of behaviors of an offensive nature. It is commonly understood as behavior that demeans, humiliates or embarrasses a person, and it is characteristically identified by its unlikelihood in terms of social and moral reasonableness. In the legal sense, these are behaviors that appear to be disturbing, upsetting or threatening. They evolve from discriminatory grounds, and have an effect of nullifying a person's rights or impairing a person from benefiting from their rights. When these behaviors become repetitive, it is defined as bullying. The continuity or repetitiveness and the aspect of distressing, alarming or threatening may distinguish it from insult.

Workplace revenge refers to the general action of purposeful retaliation within the workplace in an attempt to seek silence the victim and avoid accountability. Acts of revenge in the workplace are viewed by the retaliator as a defensive act in response to the offender's unwarranted and unfair actions. When the offender makes the first move that is viewed by an affected colleague as unjust, the victim will often feel a need for retaliation. Workplace revenge is often initially considered a violent act taking place between colleagues within an organization. However, this type of revenge within an organization is often nonviolent and legal. Workplace revenge often consists of silent and non-confrontational acts that directly affect the other person. Some examples include decisions to work more slowly, refusals to help the colleague, or ignoring tasks set forth by the offender.

Occupational stress Tensions related to work

Occupational stress is psychological stress related to one's job. Occupational stress refers to a chronic condition. Occupational stress can be managed by understanding what the stressful conditions at work are and taking steps to remediate those conditions. Occupational stress can occur when workers do not feel supported by supervisors or coworkers, feel as if they have little control over the work they perform, or find that their efforts on the job are incommensurate with the job's rewards. Occupational stress is a concern for both employees and employers because stressful job conditions are related to employees' emotional well-being, physical health, and job performance. A landmark study conducted by the World Health Organization and the International Labour Organization found that exposure to long working hours, which are theorized to operate through increased psycho-social occupational stress, is the occupational risk factor with the largest attributable burden of disease, according to these official estimates causing an estimated 745,000 workers to die from ischemic heart disease and stroke events in 2016.

Counterproductive work behavior (CWB) is employee behavior that goes against the legitimate interests of an organization. These behaviors can harm organizations or people in organizations including employees and clients, customers, or patients. It has been proposed that a person-by-environment interaction(the relationship between a person's psychological and physical capacities and the demands placed on those capacities by the person's social and physical environment.) can be utilized to explain a variety of counterproductive behaviors. For instance, an employee who is high on trait anger is more likely to respond to a stressful incident at work with CWB.

Workplace harassment is the belittling or threatening behavior directed at an individual worker or a group of workers.

Workplace relationships are unique interpersonal relationships with important implications for the individuals in those relationships, and the organizations in which the relationships exist and develop.

Abusive power and control is commonly used by an abusive person to gain and maintain power and control over another person in order to subject that victim to psychological, physical, mental, sexual, or financial abuse. The abuser may have a variety of motivations which can include devaluation, envy, personal gain, personal gratification, psychological projection, or simply the enjoyment of exercising power and control.

Narcissism in the workplace can become an issue that may have a major impact on an entire organization. Often beginning with manipulation during the interview process, to engaging in counterproductive work behavior. Narcissism is both a personality trait and a personality disorder, generally assessed with the Narcissistic Personality Inventory. Owing to these differences from typical workplace behaviors, Psychologists have studied the interview strategies of narcissists, their impact on coworkers, correlated behaviors, motivations, and preferences. Following these investigations, many have offered insight into the best practices when working with a narcissist, and perhaps some amount of benefit stemming from some of their behaviors.

In Malaysia, sexual harassment, as defined by the Employment Act 1955, is “any unwanted conduct of a sexual nature, whether verbal, non-verbal, visual, gestural or physical, directed at a person which is offensive, humiliating or a threat to their well-being”. The Act does not distinguish between male and female or employer and employee. As such, sexual harassment can be committed by a female against a male, or an employee against an employer.

References

  1. 1 2 Alexa, Adrian F (2010), What Is Counterproductive Work Behavior?
  2. Bruursema, Kari; Kessler, Stacey R.; Spector, Paul E. (April 2011). "Bored employees misbehaving: The relationship between boredom and counterproductive work behaviour". Work & Stress. 25 (2): 93–107. doi:10.1080/02678373.2011.596670. S2CID   145089187.
  3. Neff, Walter S. (1985). Work and human behavior (3rd ed.). New York: Aldine Pub. Co. ISBN   978-0-202-30320-8.
  4. http://www.hbr.ord [ dead link ]
  5. Davis, Keith (1972). Human behavior at work : human relations and organizational behavior (4th ed.). New York: McGraw-Hill. ISBN   978-0-07-015487-2.
  6. McDonald, P.; Charlesworth, S. (April 17, 2015). "Workplace sexual harassment at the margins" (PDF). Work, Employment & Society. 30 (1): 118–134. doi:10.1177/0950017014564615. S2CID   142856528.
  7. Perception of Sexual Harassment in the Workplace (Thesis). ProQuest   1417062026.
  8. Oweis, Arwa; Diabat, Khaldoun Mousa (2005). "Jordanian nurses perception of physicians' verbal abuse: findings from a questionnaire survey". International Journal of Nursing Studies. 42 (8): 881–888. doi:10.1016/j.ijnurstu.2004.11.005. PMID   16210026.
  9. Behfar, Kristin J.; Peterson, Randall S.; Mannix, Elizabeth A.; Trochim, William M. K. (2008). ""The critical role of conflict resolution in teams: A close look at the links between conflict type, conflict management strategies, and team outcomes": Correction". Journal of Applied Psychology. 93 (2): 462. doi:10.1037/0021-9010.93.2.462.