Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
SugarCRM is a software company based in Silicon Valley. It produces the on-premises and cloud-based web application Sugar, a customer relationship management (CRM) system.
Skype for Business Server is real-time communications server software that provides the infrastructure for enterprise instant messaging, presence, VoIP, ad hoc and structured conferences and PSTN connectivity through a third-party gateway or SIP trunk. These features are available within an organization, between organizations and with external users on the public internet or standard phones.
Skype for Business is an enterprise software application for instant messaging and videotelephony developed by Microsoft as part of the Microsoft 365 suite. It is designed for use with the on-premises Skype for Business Server software, and a software as a service version offered as part of 365. It supports text, audio, and video chat, and integrates with Microsoft 365 components such as Exchange and SharePoint.
Windows Live is a discontinued brand name for a set of web services and software products developed by Microsoft as part of its software-as-a-service platform. Chief components under the brand name included web services, several computer programs that interact with the services, and specialized web services for mobile devices.
Business intelligence software is a type of application software designed to retrieve, analyze, transform and report data for business intelligence. The applications generally read data that has been previously stored, often - though not necessarily - in a data warehouse or data mart.
InsideView is a software as a service (SaaS) company that gathers insights and relationships to provide analytics on marketing to customers. Founded in 2005, InsideView is mainly used by marketing, sales, and operations teams in identifying and gathering information on customers and prospects. In April 2021, the company was acquired by Demandbase, Inc.
Dimdim was a software company that provided a web-based platform for realtime collaboration and meetings. Dimdim provided web conferencing service where users could share desktops, show slides, collaborate, chat, talk, and broadcast via webcam. It was compared to the WebEx 2.0 web conferencing application. Dimdim was acquired by Salesforce.com for $31 million on January 6, 2011.
HubSpot, Inc. is an American developer and marketer of software products for inbound marketing, sales, and customer service. HubSpot was founded by Brian Halligan and Dharmesh Shah in 2006.
Oracle Bronto provides a cloud-based commerce marketing automation platform to mid-market and enterprise organizations.
Neolane, Inc. is a conversational marketing technology provider, which develops marketing automation and cross-channel campaign management software and services for business-to-business and business-to-consumer marketers. In 2012, Neolane recorded $58 million in revenue representing 40% year-over-year growth. It was announced in June 2013 that Adobe Systems would buy Neolane for $600 million.
Maverick Technologies is an industrial automation, enterprise integration, operational consulting and sustaining services provider. The company has over 500 employees and 18 U.S. locations and operations worldwide and is the largest independent systems integrator in North America.
Marketo, Inc. is an American software company, with its headquarters in San Mateo, California. Marketo develops and sells marketing automation software for account-based marketing and other marketing services and products, including SEO and content creation.
Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014.
Base CRM is an enterprise software company based in Mountain View, California with R&D offices located in Kraków, Poland. It provides a web-based all-in-one sales platform that features tools for email, phone dialing, pipeline management, forecasting, reporting and more. Base's platform is available on iOS and Android, and was the first full native CRM Android app available. On September 10, 2018 Base was acquired by Zendesk and later rebranded as Zendesk Sell.
InRule Technology is a software company that offers Business Rule Management System (BRMS) enterprise software products.
Taskworld is a cloud-based collaboration platform created by Fred Mouawad. The SaaS is designed to facilitate project and task management, collaboration, delegation, communication, knowledge management, measure progress and provide performance metrics for evidence-based evaluations within teams. It allows team members to assign and receive tasks, add followers, record comments, share and store unlimited files and organize projects.
Microsoft Dynamics 365 is a set of enterprise accounting and sales software products offered by Microsoft. Its flagship product, Dynamics GP, was founded in 1981.
Collabora Online is an open source online office suite built on LibreOffice Technology, enabling web-based collaborative real-time editing of word processing documents, spreadsheets, presentations, and vector graphics. Optional apps are available for desktops, laptops, tablets, smartphones, and Chromebooks.
