Ziosk

Last updated
Ziosk
Ziosk-logo black.jpg
Ziosk games.jpg
ManufacturerTableTop Media
Type Table ordering tablet
Operating system Android
Display7 in (180 mm) touchscreen
CameraFront
Connectivity Wi-Fi
Website ziosk.com

Ziosk is an American table ordering tablet for casual dining restaurants developed by Dallas based TableTop Media. [1] The device consists of a 7-inch tablet running Android and a credit card reader. Certain models also include a receipt printer and near field communication (NFC). As of July 2016, there are 170,000 Ziosk tablets at restaurants in the United States, including Chili's, [2] Friendly's, Olive Garden, [3] Red Robin, [4] and Outback Steakhouse franchisee Cerca Trova. [5] The company employs around 110 active employees. [6]

Contents

The tablets also allow users to play games for a fee. TableTop Media rents the devices to restaurant operators through a subscription fee and revenue-share on paid games. [7]

History

In September 2013, Ziosk announced the deployment of tablets to all company-owned Chili's restaurants, to be completed by the first half of 2014. [8]

Ziosk announced the deployment of tablets to Olive Garden in April, 2015 after customer and restaurant testing in 2014. [9] Olive Garden expected to deploy tablets to all of its 800-plus restaurants by the end of 2015.[ needs update ] After the deal is complete, the company estimated Ziosk tablets will be used by more than fifty million users per month.

Software and hardware

Ziosk implements an over-the-air (OTA) update mechanism of the product platform as well as security and encryption key management for credit card payments and implementing drivers for the magnetic stripe reader hardware. [10] Ziosk hardware is fully compliant with Payment Card Industry Payment Application Data Security Standards (PCI PA-DSS) 1.1 and Payment Application Best Practices (PABP) 1.4 standards. [11]

In 2017, Ziosk introduced its second generation tablet, the Ziosk Aurizon. This tablet features a single slot that can read either magstripe or EMV credit and debit cards, support for contactless payments, and a PIN pad for cards requiring a PIN. For existing Ziosk tablets in the field, Ziosk also introduced the Smart Battery, which adds EMV and contactless capability to existing Ziosk tablets.

Privacy concerns

Some users of Ziosk tablets have questioned the use of cameras on tabletop ordering tablets, citing privacy concerns. [12] Ziosk responded to the concerns stating that the company does not save or share information from the camera without permission from the user. [13] They also noted that a green light near the top of the device will be activated when the camera is active, and that the camera is used specifically to read coupons.

Related Research Articles

<span class="mw-page-title-main">Smart card</span> Pocket-sized card with embedded integrated circuits for identification or payment functions

A smart card (SC), chip card, or integrated circuit card, is a card used to control access to a resource. It is typically a plastic credit card-sized card with an embedded integrated circuit (IC) chip. Many smart cards include a pattern of metal contacts to electrically connect to the internal chip. Others are contactless, and some are both. Smart cards can provide personal identification, authentication, data storage, and application processing. Applications include identification, financial, public transit, computer security, schools, and healthcare. Smart cards may provide strong security authentication for single sign-on (SSO) within organizations. Numerous nations have deployed smart cards throughout their populations.

<span class="mw-page-title-main">Smartphone</span> Handheld mobile device

A smartphone is a mobile device that combines the functionality of a traditional mobile phone with advanced computing capabilities. It typically has a touchscreen interface, allowing users to access a wide range of applications and services, such as web browsing, email, and social media, as well as multimedia playback and streaming. Smartphones have built-in cameras, GPS navigation, and support for various communication methods, including voice calls, text messaging, and internet-based messaging apps.

<span class="mw-page-title-main">Point of sale</span> Time and place where a retail transaction is completed

The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer, and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.

<span class="mw-page-title-main">Near-field communication</span> Radio communication established between devices by bringing them into proximity

Near-field communication (NFC) is a set of communication protocols that enables communication between two electronic devices over a distance of 4 centimetres (1.6 in) or less. NFC offers a low-speed connection through a simple setup that can be used for the bootstrapping of capable wireless connections. Like other proximity card technologies, NFC is based on inductive coupling between two electromagnetic coils present on a NFC-enabled device such as a smartphone. NFC communicating in one or both directions uses a frequency of 13.56 MHz in the globally available unlicensed radio frequency ISM band, compliant with the ISO/IEC 18000-3 air interface standard at data rates ranging from 106 to 848 kbit/s.

<span class="mw-page-title-main">EMV</span> Smart payment card standard

EMV is a payment method based on a technical standard for smart payment cards and for payment terminals and automated teller machines which can accept them. EMV stands for "Europay, Mastercard, and Visa", the three companies that created the standard.

<span class="mw-page-title-main">Maestro (debit card)</span> Debit card from Mastercard

Mastercard Maestro is a brand of debit cards and prepaid cards owned by Mastercard that was introduced in 1991. Maestro is accepted at around fifteen million point of sale outlets in 93 countries.

<span class="mw-page-title-main">Tablet computer</span> Mobile computer with integrated display, circuitry and battery

A tablet computer, commonly shortened to tablet, is a mobile device, typically with a mobile operating system and touchscreen display processing circuitry, and a rechargeable battery in a single, thin and flat package. Tablets, being computers, have similar capabilities, but lack some input/output (I/O) abilities that others have. Modern tablets largely resemble modern smartphones, the only differences being that tablets are relatively larger than smartphones, with screens 7 inches (18 cm) or larger, measured diagonally, and may not support access to a cellular network. Unlike laptops, tablets usually run mobile operating systems, alongside smartphones.

A contactless smart card is a contactless credential whose dimensions are credit card size. Its embedded integrated circuits can store data and communicate with a terminal via NFC. Commonplace uses include transit tickets, bank cards and passports.

<span class="mw-page-title-main">Gemalto</span> International digital security company

Gemalto was an international digital security company providing software applications, secure personal devices such as smart cards and tokens, e-wallets and managed services. It was formed in June 2006 by the merger of two companies, Axalto and Gemplus International. Gemalto N.V.'s revenue in 2018 was €2.969 billion.

Moneris is a Canadian financial technology company that specializes in payment processing.

<span class="mw-page-title-main">Contactless payment</span> Technology enabling payment without physical contact

Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices, including smartphones and other mobile devices, that use radio-frequency identification (RFID) or near-field communication (NFC) for making secure payments. The embedded integrated circuit chip and antenna enable consumers to wave their card, fob, or handheld device over a reader at the Point-of-sale terminal. Contactless payments are made in close physical proximity, unlike other types of mobile payments which use broad-area cellular or Wi-Fi networks and do not involve close physical proximity.

Panasonic Toughpad is a series of tablet computers developed and designed by Panasonic as a subset of its series of Toughbook rugged computers. The first Toughpad was unveiled on November 7, 2011 in the United States.

Payanywhere is a payments platform and app that allows merchants in the United States to accept credit and debit card payments while building customer relationships in-store, online, or on the go. Merchants may accept payments on their smartphone via a Bluetooth card reader or on an in-store “Storefront” solution featuring a tablet and stand, which was introduced on April 8, 2014. PayAnywhere offers credit card readers and apps that are compatible with both Apple and Android devices.

Microsoft Pay was a mobile payment and digital wallet service by Microsoft that allowed users to make payments and store loyalty cards on certain mobile devices, as well on PCs using the Microsoft Edge browser. Microsoft Pay does not require Microsoft Pay-specific contactless payment terminals, and supported existing contactless terminals if used on mobile devices. Similar to Android Pay, Microsoft Pay utilized host card emulation (HCE) for making in-store payments.

Host card emulation (HCE) is the software architecture that provides exact virtual representation of various electronic identity cards using only software. Prior to the HCE architecture, near field communication (NFC) transactions were mainly carried out using hardware-based secure elements.

Apple Pay is a mobile payment service by Apple Inc. that allows users to make payments in person, in iOS apps, and on the web. It is supported on iPhone, Apple Watch, iPad, Mac, and Vision Pro. It digitizes and can replace a credit or debit card chip and PIN transaction at a contactless-capable point-of-sale terminal. It does not require Apple Pay–specific contactless payment terminals; it can work with any merchant that accepts contactless payments. It adds two-factor authentication via Touch ID, Face ID, Optic ID, PIN, or passcode. Devices wirelessly communicate with point of sale systems using near field communication (NFC), with an embedded secure element (eSE) to securely store payment data and perform cryptographic functions, and Apple's Touch ID and Face ID for biometric authentication.

<span class="mw-page-title-main">Google Pay (payment method)</span> Mobile payments platform developed by Google

Google Pay is a mobile payment service developed by Google to power in-app, online, and in-person contactless purchases on mobile devices, enabling users to make payments with Android phones, tablets, or watches. Users can authenticate via a PIN, passcode, or biometrics such as 3D face scanning or fingerprint recognition.

<span class="mw-page-title-main">Curve (payment card)</span> Payment card

Curve is a payment card that aggregates multiple payment cards through its accompanying mobile app, allowing a user to make payments and withdrawals from a single card. It lets you "switch the bank card you paid with after each transaction is complete." Curve named this feature "Back in time".

Presto is a technology platform for the restaurant industry developed by Redwood City-based E la Carte. The company targets the customer-facing technology market for full-service and quick-service restaurants. Their products consist of computer vision, speech recognition, AI, tabletop tablets, and server tablets. As of October 2019, customers include Applebee's, Chili's, Outback Steakhouse, Denny's, Checkers, and Red Lobster.

Square is a financial services platform by Block, Inc. for small and medium-sized businesses. It enables accepting credit card payments using smartphones as POS registers, and facilitates various business operations. As of 2023, Square reports 4 million merchant clients and an annual payment value of US$210 billion.

References

  1. Strom, Stephanie (20 June 2014). "Hi, I'm a Tablet. I'll Be Your Waiter Tonight". The New York Times .
  2. Konrad, Alex (17 September 2013). "Chili's To Install Tablets At Every Table: More Tips But A Cloudier Future For Servers". Forbes .
  3. Lien, Tracey (14 April 2015). "Olive Garden rolls out tabletop tablets for ordering and payment". Los Angeles Times .
  4. Jennings, Lisa (13 February 2015). "Red Robin to roll out tabletop tablets systemwide". Nation's Restaurant News.
  5. "Outback Steakhouse franchisee adds 45 Ziosk tabletop units". Kiosk Marketplace. 16 August 2017. Retrieved 21 September 2018.
  6. "Ziosk Case Study" (PDF). Archived from the original (PDF) on 2017-07-12. Retrieved 2016-12-20.
  7. Ravindranath, Mohana (29 June 2014). "At Chili's, tablets help wait staff turn over tables". The Washington Post .
  8. Wong, Venessa (18 September 2013). "That Tablet on the Restaurant Table Will Make You Spend More". Bloomberg News . Retrieved 7 June 2017.
  9. "Olive Garden server: "We are getting shorted on tips"". 28 August 2015. Retrieved 7 June 2017.
  10. "Linux/Android OS and Driver Developer" (PDF). Archived from the original (PDF) on 2015-03-14. Retrieved 2016-12-20.
  11. "Z-300 Product Manual" . Retrieved 2016-12-20.
  12. Ming, Kurtis (18 November 2014). "Call Kurtis Investigates: Are Restaurant Tablets On The Table Spying On You?". CBS Sacramento. Retrieved 7 September 2016.
  13. Shah, Khushbu (20 November 2014). "Are Restaurants Using Tablets to Spy on Diners?". Eater. Vox Media . Retrieved 7 September 2016.