ACA International

Last updated
ACA International
Established1939;86 years ago (1939)
Type Trade association
Legal status Not-for-profit organisation
PurposeBe the voice and provide resources to the receivables management industry.
Location
Region served
Worldwide
ServicesAdvocacy for the industry, members handbook and code of conduct
Official language
English
President
Tim Haag
FundingMembership fees
Website www.acainternational.org
Formerly called
American Collectors Association

ACA International is a trade group located in the United States representing debt collection agencies, creditors, debt buyers, collection attorneys, and debt collection industry service providers.

Contents

ACA International is based in Minneapolis and Washington, D.C. with members located throughout the U.S. and more than 25 other countries. The organization, through its members, represents more than 150,000 industry employees. [1]

History

In June 1939, the Pacific Coast Association of Collection Agencies and California Association of Collectors, held a joint convention in Oakland, California and launched the American Collectors Association with 273 members. The organization changed its name to ACA International in 2001. [2]

Industry overview

Collection agency services to their clients include billing, customer service, insurance verification, training, data clearinghouse services, and debt purchasing.

In 2018, third-party collection agencies returned $90.1 billion to creditors, according to an economic impact survey conducted by Ernst & Young. These agencies help employ more than 124,000 employees with a payroll of $5 billion. In addition, third-party collection agencies contributed more than $108.3 million to charitable organizations and volunteered more than 524,000 hours in 2018—including 229,800 hours for company-sponsored activities. [3]

As the trade association representing these businesses, ACA International lobbies for public policy favorable to its members, provides training and credentialing resources, establishes ethical standards and promotes the value of the industry to businesses, policymakers and consumers.

Code of conduct

ACA International members are committed to ethical practices and take the expectations of creditor clients, fellow association members, and members of the public seriously. As a condition of association membership, all ACA members agree to abide by the ACA Code of Conduct and agree that any reports of noncompliance will be handled in accordance with the Association’s Ethics Committee Rules. [4]

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References

  1. "About ACA International". acainternational.org. 21 January 2025. Retrieved 21 January 2025.
  2. "An Abridged History of ACA". ACA International. December 18, 2019.
  3. "Impact of Third-Party Debt Collection on the National and State Economies". acainternational.org. ACA. Retrieved 21 January 2025.{{cite web}}: CS1 maint: url-status (link)
  4. "ACA Code of Conduct". ACA International. Retrieved 2025-01-21.{{cite web}}: CS1 maint: url-status (link)