Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Collaborative software or groupware is application software designed to help people working on a common task to attain their goals. One of the earliest definitions of groupware is "intentional group processes plus software to support them."
Lotus Software was an American software company based in Massachusetts; it was sold to India's HCL Technologies in 2018.
PeopleSoft, Inc. was a company that provides human resource management systems (HRMS) better known as human capital management (HCM), financial management solutions (FMS), supply chain management (SCM), customer relationship management (CRM), and enterprise performance management (EPM) software, as well as software for manufacturing, and student administration to large corporations, governments, and organizations. It existed as an independent corporation until its acquisition by Oracle Corporation in 2005. The PeopleSoft name and product line are now marketed by Oracle.
Business software is any software or set of computer programs used by business users to perform various business functions. These business applications are used to increase productivity, measure productivity, and perform other business functions accurately.
Emerson Electric Co. is an American multinational corporation headquartered in Ferguson, Missouri. The Fortune 500 company delivers a range of engineering services, manufactures industrial automation equipment, climate control systems, and precision measurement instruments, and provides software engineering solutions for industrial, commercial, and consumer markets.
Scalix is an e-mail and groupware server that runs on Linux, licensed under the Scalix Public License (SPL).
Cybozu, Inc. is a Tokyo-based software company that provides web-based groupware services including Cybozu Office and kintone. In addition to the main office in Tokyo, Cybozu also has offices in Matsuyama and Osaka, as well as several overseas subsidiaries in countries including Vietnam, China, Australia and the United States. The U.S.-based subsidiary, kintone Corporation, is located in San Francisco, California.
Axigen is a Linux, Windows, and Docker mail server with groupware and collaboration functionalities. It supports SMTP, IMAP, POP3, and webmail services, and includes features such as an integrated mailing list server, Antivirus and Antispam integration options, and various mobile capabilities including mobile-friendly webmail and Exchange ActiveSync support. Axigen can be hosted in data centers, on bare-metal or Private or Public Clouds of choice.
Tracker is a family of business software products developed by Automation Centre. Each product includes applications for various business processes. While these products share a similar process framework, they differ in platform deployment.
Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.
GMS (GMS) is a commercial mail and groupware server developed by Gordano Ltd. It runs on Windows, Linux, Solaris, and AIX. Originally called NTMail which was the first commercially available mail for the Windows platform, the products were rebranded to the Gordano Messaging Suite in August 2002 to reflect the support for additional hardware platforms and operating systems.
IntelePeer is a privately held company based in Dania Beach, Florida and is a Communications Automation Platform (CAP) provider of voice, messaging, automation, applications, APIs, and analytics for enterprises.
MarketFirst is a business software product for use in marketing, offered by Avolin.
GroupWise is a messaging and collaboration platform from OpenText that supports email, calendaring, personal information management, instant messaging, and document management. The GroupWise platform consists of desktop client software, which is available for Windows,, and the server software, which is supported on Windows Server and Linux.
Siemens Digital Industries Software is an American computer software company specializing in 3D & 2D Product Lifecycle Management (PLM) software. The company is a business unit of Siemens, operates under the legal name of Siemens Industry Software Inc, and is headquartered in Plano, Texas.
Marketing automation refers to software platforms and technologies designed for marketing departments and organizations automate repetitive tasks and consolidate multi-channel interactions, tracking and web analytics, lead scoring, campaign management and reporting into one system. It often integrates with customer relationship management (CRM) and customer data platform (CDP) software.
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
UiPath Inc. is a global software company that makes robotic process automation (RPA) software. It was founded in Bucharest, Romania, by Daniel Dines and Marius Tîrcă. Its headquarters are in New York City. The company's software monitors user activity to automate repetitive front and back office tasks, including those performed using other business software such as customer relationship management or enterprise resource planning (ERP) software.
