Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Instant messaging (IM) technology is a type of online chat allowing real-time text transmission over the Internet or another computer network. Messages are typically transmitted between two or more parties, when each user inputs text and triggers a transmission to the recipient(s), who are all connected on a common network. It differs from email in that conversations over instant messaging happen in real-time. Most modern IM applications use push technology and also add other features such as emojis, file transfer, chatbots, voice over IP, or video chat capabilities.
Extensible Messaging and Presence Protocol is an open communication protocol designed for instant messaging (IM), presence information, and contact list maintenance. Based on XML, it enables the near-real-time exchange of structured data between two or more network entities. Designed to be extensible, the protocol offers a multitude of applications beyond traditional IM in the broader realm of message-oriented middleware, including signalling for VoIP, video, file transfer, gaming and other uses.
Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity which otherwise is or could be carried out internally, i.e. in-house, and sometimes involves transferring employees and assets from one firm to another. The term outsourcing, which came from the phrase outside resourcing, originated no later than 1981. The concept, which The Economist says has "made its presence felt since the time of the Second World War", often involves the contracting out of a business process, operational, and/or non-core functions, such as manufacturing, facility management, call center/call center support.
Korn Ferry is a management consulting firm headquartered in Los Angeles, California. It was founded in 1969 and as of 2019, operates in 111 offices in 53 countries and employs 8,198 people worldwide. Korn Ferry operates through four business segments: Consulting, Digital, Executive Search, Recruitment Process Outsourcing and Professional Search.
HCL Sametime Premium is a client–server application and middleware platform that provides real-time, unified communications and collaboration for enterprises. Those capabilities include presence information, enterprise instant messaging, web conferencing, community collaboration, and telephony capabilities and integration. Currently it is developed and sold by HCL Software, a division of Indian company HCL Technologies, until 2019 by the Lotus Software division of IBM.
Ubique was a software company based in Israel.
The human resource consulting industry has emerged from management consulting and addresses human resource management tasks and decisions. HR Consultants can fill two typical roles (1) Expert Resource Consultant (2) Process/People consultant. These two roles are defined by Steele F. (1975), Kubr,M. ; Niedereicholz (1996), Curnow-Reuvid (2003) and Kipping, K. and Clarck (2014).
LiveChat Software is a customer service software company and developer of LiveChat – software as a service-based help desk software and online chat software for e-commerce sales, customer support, and lead generation.
Fetion was an instant messaging (IM) client developed by China Mobile, a Chinese telecommunications company. It allows users to send and receive SMS free of charge between PCs and mobile phones. China Mobile intends to develop Fetion into a comprehensive communications service which will focus on wireless communications and offer the Internet applications as a complement. D-media Communication Tech undertakes construction, operation and maintain of Fetion.
The United NationsInternational Computing Centre (UNICC) was established in 1971 by a Memorandum of Agreement among the United Nations (UN), the United Nations Development Programme (UNDP) and the World Health Organization (WHO), pursuant to resolution 2741 (XXV) of the United Nations General Assembly. It was created as an inter-organization facility to provide electronic data processing services for themselves and other Users.
The 3CXPhone System is the software-based private branch exchange (PBX) phone system developed and marketed by the company, 3CX. The 3CX Phone System is based on the SIP standard and enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services on premises, in the cloud, or via a cloud service owned and operated by the 3CX company. The 3CX Phone System is available for Windows, Linux, Raspberry Pi and supports standard SIP soft/hard phones, VoIP services, faxing, voice and web meetings, as well as traditional PSTN phone lines.
Taleo Corporation was a publicly traded database vendor based in Dublin, California, which was acquired by Oracle in 2012. Taleo's product offerings primarily focus on talent acquisition (recruitment), performance management, learning and development, and compensation management. These capabilities combine to provide what Taleo calls "Talent Intelligence" — an enhanced level of insight into candidates and employees. Taleo sells its Human resource management system products entirely via a software-as-a-service (SaaS) model, in which all software and information resides in data centers operated and secured by Taleo.
GSA FEDSIM provides assisted acquisition support for information technology systems and services, and professional services, to other U.S. Government agencies on a fee for service basis. FEDSIM’s business lines include system and network operations and maintenance, development of new applications, purchases of hardware and software, and many other IT goods and services, as well as professional services such as logistics. FEDSIM contracts with large and small private sector companies for these systems and services.
Teamwork.com is an Irish, privately owned, web-based software company headquartered in Cork, Ireland. Teamwork creates task management and team collaboration software. Founded in 2007, as of 2016 the company stated that its software was in use by over 370,000 organisations worldwide, and that it had over 2.4m users.
Matrix is an open standard and communication protocol for real-time communication. It aims to make real-time communication work seamlessly between different service providers, in the way that standard Simple Mail Transfer Protocol email currently does for store-and-forward email service, by allowing users with accounts at one communications service provider to communicate with users of a different service provider via online chat, voice over IP, and videotelephony. It therefore serves a similar purpose to protocols like XMPP, but is not based on any existing communication protocol.
A human resources management system (HRMS) or Human Resources Information System (HRIS) or Human Capital Management (HCM) is a form of Human Resources (HR) software that combines a number of systems and processes to ensure the easy management of human resources, business processes and data. Human resources software is used by businesses to combine a number of necessary HR functions, such as storing employee data, managing payroll, recruitment, benefits administration, time and attendance, employee performance management, and tracking competency and training records.
QR code payment is a contactless payment method where payment is performed by scanning a QR code from a mobile app. This is an alternative to doing electronic funds transfer at point of sale using a payment terminal. This avoids a lot of the infrastructure traditionally associated with electronic payments such as payment cards, payment networks, payment terminal and merchant accounts.
Comparison of user features of messaging platforms refers to a comparison of all the various user features of various electronic instant messaging platforms. This includes a wide variety of resources; it includes standalone apps, platforms within websites, computer software, and various internal functions available on specific devices, such as iMessage for iPhones.
Weaver, officially known as Weaver Network Technology Co., Ltd., formally Shanghai Weaver Network Technology Co., Ltd. ( /ˈwvər/; Chinese: 泛微网络科技股份有限公司; pinyin: fàn wēi; 泛 fàn 微 wēi is a Chinese technology corporation established in 2001 and headquartered in Shanghai, China.
$170 Million(2019)