Average call duration

Last updated

The average call duration (ACD) is a measurement in telecommunications that reflects an average length of telephone calls transmitted on telecommunication networks.

The measurement is typically based on the reporting by telecommunication equipment via call detail records. Samples are collected to determine traffic demand and forecast call volumes, serving also as a tool for infrastructure monitoring of switches and cables. Depending on the type of call being made, ACD can be used as a proxy measure of call quality.

See also


Related Research Articles

ITU-T Standardization Sector of the ITU

The ITU Telecommunication Standardization Sector (ITU-T) coordinates standards for telecommunications and Information Communication Technology such as X.509 for cybersecurity, Y.3172 and Y.3173 for machine learning, and H.264/MPEG-4 AVC for video compression, between its Member States, Private Sector Members, and Academia Members. ITU-T is one of the three Sectors of the International Telecommunication Union (ITU).

International Electrotechnical Commission International standards organization

The International Electrotechnical Commission is an international standards organization that prepares and publishes international standards for all electrical, electronic and related technologies – collectively known as "electrotechnology". IEC standards cover a vast range of technologies from power generation, transmission and distribution to home appliances and office equipment, semiconductors, fibre optics, batteries, solar energy, nanotechnology and marine energy as well as many others. The IEC also manages four global conformity assessment systems that certify whether equipment, system or components conform to its international standards.

Observational error is the difference between a measured value of a quantity and its true value. In statistics, an error is not a "mistake". Variability is an inherent part of the results of measurements and of the measurement process.

Telecommunications in Pakistan describes the overall environment for the mobile telecommunications, telephone, and Internet markets in Pakistan.

The amplitude of a periodic variable is a measure of its change in a single period. There are various definitions of amplitude, which are all functions of the magnitude of the differences between the variable's extreme values. In older texts, the phase of a periodic function is sometimes called the amplitude.

An automated call distribution system, commonly known as automatic call distributor (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs often use a voice menu to direct callers based on the customer's selection, telephone number, selected incoming line to the system or time of day the call was processed. Computer telephony integration (CTI) and computer-supported telecommunications applications (CSTA) are intermediate software that can produce advanced ACD systems. Experts claim that "the invention of ACD technology made the concept of a call centre possible."

In a set of measurements, accuracy is closeness of the measurements to a specific value, while precision is the closeness of the measurements to each other.

A service-level objective (SLO) is a key element of a service-level agreement (SLA) between a service provider and a customer. SLOs are agreed upon as a means of measuring the performance of the Service Provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding.

ACD may refer to:

Telecommunications traffic engineering, teletraffic engineering, or traffic engineering is the application of traffic engineering theory to telecommunications. Teletraffic engineers use their knowledge of statistics including queuing theory, the nature of traffic, their practical models, their measurements and simulations to make predictions and to plan telecommunication networks such as a telephone network or the Internet. These tools and knowledge help provide reliable service at lower cost.

Asia Cooperation Dialogue Intergovernmental organization

The Asia Cooperation Dialogue (ACD) is an intergovernmental organization created on 18 June 2002 to promote Asian cooperation at a continental level and to help integrate separate regional organizations such as the ASEAN, the Gulf Cooperation Council, the Eurasian Economic Union, the Shanghai Cooperation Organisation, and the SAARC. It is the first international organization to cover the whole of Asia. Its secretariat is in Kuwait.

dBFS

Decibels relative to full scale is a unit of measurement for amplitude levels in digital systems, such as pulse-code modulation (PCM), which have a defined maximum peak level. The unit is similar to the units dBov and decibels relative to overload (dBO).

In voice telecommunications, least-cost routing (LCR) is the process of selecting the path of outbound communications traffic based on cost. Within a telecoms carrier, an LCR team might periodically choose between routes from several or even hundreds of carriers for destinations across the world. This function might also be automated by a device or software program known as a least-cost router.

Video quality is a characteristic of a video passed through a video transmission or processing system that describes perceived video degradation. Video processing systems may introduce some amount of distortion or artifacts in the video signal that negatively impacts the user's perception of a system. For many stakeholders in video production and distribution, assurance of video quality is an important task.

Radio noise

In radio reception, radio noise is unwanted random radio frequency electrical signals, fluctuating voltages, always present in a radio receiver in addition to the desired radio signal. Radio noise near in frequency to the radio signal being received interferes with it in the receiver's circuits. Radio noise is a combination of natural electromagnetic atmospheric noise created by electrical processes in the atmosphere like lightning, manmade radio frequency interference (RFI) from other electrical devices picked up by the receiver's antenna, and thermal noise present in the receiver input circuits, caused by the random thermal motion of molecules.

Quality of experience (QoE) is a measure of the delight or annoyance of a customer's experiences with a service. QoE focuses on the entire service experience; it is a holistic concept, similar to the field of user experience, but with its roots in telecommunication. QoE is an emerging multidisciplinary field based on social psychology, cognitive science, economics, and engineering science, focused on understanding overall human quality requirements.

Anterior chamber of eyeball

The anterior chamber (AC) is the aqueous humor-filled space inside the eye between the iris and the cornea's innermost surface, the endothelium. Hyphema, anterior uveitis and glaucoma are three main pathologies in this area. In hyphema, blood fills the anterior chamber as a result of a hemorrhage, most commonly after a blunt eye injury. Anterior uveitis is an inflammatory process affecting the iris and ciliary body, with resulting inflammatory signs in the anterior chamber. In glaucoma, blockage of the trabecular meshwork prevents the normal outflow of aqueous humour, resulting in increased intraocular pressure, progressive damage to the optic nerve head, and eventually blindness.

In engineering, science, and statistics, replication is the repetition of an experimental condition so that the variability associated with the phenomenon can be estimated. ASTM, in standard E1847, defines replication as "the repetition of the set of all the treatment combinations to be compared in an experiment. Each of the repetitions is called a replicate."

The anti-collision device (ACD) is a form of automatic train protection used on Indian Railways.

The aim of an accurate intraocular lens power calculation is to provide an intraocular lens (IOL) that fits the specific needs and desires of the individual patient. The development of better instrumentation for measuring the eye's axial length (AL) and the use of more precise mathematical formulas to perform the appropriate calculations have significantly improved the accuracy with which the surgeon determines the IOL power.