Avid Telecom is an American telecommunications company providing VoIP services, including facilitating robocalling by telemarketers. The company was established in 2000 and is based in Arizona. [1]
In 2023, it was reported that 48 U.S. states and the District of Columbia were suing Avid Telecom in relation to robocalling, with Alaska and South Dakota being the only states not participating. [2] [3] [4] It is alleged that Avid Telecom is selling data, phone numbers, dialing software, and advice to its customers, helping them route illegal mass robocalls across the United States. [5] [6] From 2018 to 2023, it is alleged that Avid Telecom sent or attempted to send 24.5 billion calls. [1] Based on data from the National Do Not Call Registry, the complainants allege that the company transmitted more than 7.5 billion calls that were spoofed or had invalid caller ID numbers. [7] The company has stated that it will defend itself "vigorously" against the states' allegations. [8]
Additionally, Attorneys General are suing Avid owner Michael Lansky and his company Michael D. Lansky, LLC. Lansky was warned 329 times about spam calls by telecom industry led Traceback Group, who advises providers about illegal robocalls sent via their networks, yet Lansky continued allowing robocalls in alleged violation of TCPA [9]
In May 2024, Avid's motion to dismiss was denied. [10]
Spamming is the use of messaging systems to send multiple unsolicited messages (spam) to large numbers of recipients for the purpose of commercial advertising, non-commercial proselytizing, or any prohibited purpose, or simply repeatedly sending the same message to the same user. While the most widely recognized form of spam is email spam, the term is applied to similar abuses in other media: instant messaging spam, Usenet newsgroup spam, Web search engine spam, spam in blogs, wiki spam, online classified ads spam, mobile phone messaging spam, Internet forum spam, junk fax transmissions, social spam, spam mobile apps, television advertising and file sharing spam. It is named after Spam, a luncheon meat, by way of a Monty Python sketch about a restaurant that has Spam in almost every dish in which Vikings annoyingly sing "Spam" repeatedly.
Caller identification is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called Calling Name Presentation (CNAM). The service was first defined in 1993 in International Telecommunication Union – Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3.
Mobile phone spam is a form of spam, directed at the text messaging or other communications services of mobile phones or smartphones. As the popularity of mobile phones surged in the early 2000s, frequent users of text messaging began to see an increase in the number of unsolicited commercial advertisements being sent to their telephones through text messaging. This can be particularly annoying for the recipient because, unlike in email, some recipients may be charged a fee for every message received, including spam. Mobile phone spam is generally less pervasive than email spam, where in 2010 around 90% of email is spam. The amount of mobile spam varies widely from region to region. In North America, mobile spam steadily increased after 2008 and accounted for half of all mobile phone traffic by 2019. In parts of Asia up to 30% of messages were spam in 2012.
Vonage Holdings Corp. is an American cloud communications provider operating as a subsidiary of Ericsson. Headquartered in Holmdel Township, New Jersey, the organization was founded in 1998 as Min-X as a provider of residential telecommunications services based on voice over Internet Protocol (VoIP). In 2001, the organization changed its name to Vonage.
The Telephone Consumer Protection Act of 1991 (TCPA) was passed by the United States Congress in 1991 and signed into law by President George H. W. Bush as Public Law 102-243. It amended the Communications Act of 1934. The TCPA is codified as 47 U.S.C. § 227. The TCPA restricts telephone solicitations and the use of automated telephone equipment. The TCPA limits companies or debt collectors from calling clients or prospective customers using automatic dialing systems, artificial or prerecorded voice messages, SMS text messages, and fax machines. It also specifies several technical requirements for fax machines, autodialers, and voice messaging systems—principally with provisions requiring identification and contact information of the entity using the device to be contained in the message.
VoIP spam or SPIT is unsolicited, automatically dialed telephone calls, typically using voice over Internet Protocol (VoIP) technology.
The Spamhaus Project is an international organisation based in the Principality of Andorra, founded in 1998 by Steve Linford to track email spammers and spam-related activity. The name spamhaus, a pseudo-German expression, was coined by Linford to refer to an internet service provider, or other firm, which spams or knowingly provides service to spammers.
Cencora, Inc., formerly known as AmerisourceBergen, is an American drug wholesale company and a contract research organization that was formed by the merger of Bergen Brunswig and AmeriSource in 2001.
net2phone is a Cloud Communications provider offering cloud based telephony services to businesses worldwide. The company is a subsidiary of IDT Corporation.
Caller ID spoofing is a spoofing attack which causes the telephone network's Caller ID to indicate to the receiver of a call that the originator of the call is a station other than the true originating station. This can lead to a display showing a phone number different from that of the telephone from which the call was placed.
Alex Quilici is an American engineer and businessman. He is a national source of information about robocalls for consumer protection groups, the Federal Communications Commission (FCC). The FCC's staff, congregational legislators and their telecom staff, and national media also look to him for information.
A robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot. Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public service, emergency announcements, or scammers. Multiple businesses and telemarketing companies use auto-dialing software to deliver prerecorded messages to millions of users. Some robocalls use personalized audio messages to simulate an actual personal phone call. The service is also viewed as prone to association with scams.
Lingo Management, LLC "Lingo" was founded by Vincent M. Oddo, and partners, in 2018 as a voice and broadband provider based in Macon, Georgia and headquartered in Atlanta, Georgia. Lingo is a global Cloud/UC and managed service provider providing IP-based voice and data, mobile services, and other managed services to the Business, Carrier, and Consumer markets. The Lingo name originates from the Lingo VoIP product line which operated under the Primus Telecommunications brand and later transitioned into a product line of Birch Communications with the acquisition of Primus Telecommunications in 2013. In May 2018, Birch Communications divided into two completely separate companies led by Fusion Telecommunications International, Inc. acquiring the Birch enterprise customer sectors. The remaining customer base formed what is now Lingo Communications, LLC or simply Lingo.
MagicJack, also known as magicJack, is a service that allows people in the United States and Canada to make phone calls over the Internet. This type of phone service is called Internet-based telephone service (VoIP).
Inteliquent is a communications enabler offering network-based voice and messaging services to wireless, cable, carriers and communication service providers. Inteliquent's services include voice, toll-free, messaging, and emergency communication solutions
YouMail is an Irvine, CA-based developer of a visual voicemail and Robocall blocking service for mobile phones, available in the US and the UK. Their voicemail mobile app replaces the voicemail service offered by mobile phone service providers, and offers webmail-like voicemail access and voicemail-to-text transcriptions. The company also compiles the YouMail Robocall index by monitoring automated call patterns and behaviors, and verifying that activity against numbers that its customers block, or report as spam.
Rightscorp. Inc is a Los-Angeles based copyright enforcement company, which locates alleged copyright violators and collects money from legal damages as well as out of court settlements on behalf of the copyright holder(s). Rightscorp manages copyrights of videos, music, and video games.
RealPage, Inc. is an American property management software company, owned by the private equity firm Thoma Bravo, and known for its algorithmic rent setting, which has been accused of antitrust violations and price fixing. Its services are used to manage more than 24 million housing units worldwide in multifamily, commercial, single-family, and vacation rentals.
STIR/SHAKEN, or SHAKEN/STIR, is a suite of protocols and procedures intended to combat caller ID spoofing on public telephone networks. Caller ID spoofing is used by robocallers to mask their identity or to make it appear the call is from a legitimate source, often a nearby phone number with the same area code and exchange, or from well-known agencies like the Internal Revenue Service or Ontario Provincial Police. This sort of spoofing is common for calls originating from voice-over-IP (VoIP) systems, which can be located anywhere in the world.
RealCall is a US-based AI caller identification and call blocking smartphone application, used to detect, engage and block call and SMS scamming and spamming. It has AI algorithms with built-in free reverse phone lookup service and customized answer bots for detection, engagement and blocking of unwanted calls and messages. The app is available for Android and iOS devices.