Behavioral intelligence

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Behavioral Intelligence, often abbreviated as BI, is an individual's capacity to comprehend and impact social interactions through the perception of their own behavior and the behavior of others in various situations. [1] [2] It encompasses the ability to interpret, predict, and adapt one's actions based on internal and external cues. Behavioral intelligence goes beyond traditional notions of intelligence and is a vital skill in contemporary society, particularly in interpersonal and professional contexts. [3]

Contents

Historically, psychology has primarily focused on the study of the human mind and behavior, encompassing processes such as perception, evaluation, processing, and appraisal of information, leading to various behavioral responses. Behavior is the outward manifestation of internal cognitive processes and can be triggered by both automated, unconscious processes and deliberate, conscious decisions. These behaviors are influenced by how individuals perceive their external environment and navigate within it, shaped by internal representations of the world around them. [4]

Importance in modern contexts

Managing self impression

The ability to manage one's self-impression is a critical component of behavioral intelligence. Impressions are formed rapidly, with judgments of traits like extraversion, trustworthiness, competence, and likability occurring within milliseconds. People make decisions about whether to cooperate with or avoid others based on these initial impressions. [5]

Therefore, being self-aware of one's own impression and actively shaping it can facilitate positive interactions and goal attainment. Nonverbal communication, emotional regulation, and the ability to influence and control social situations are skills that hold paramount importance and are often more challenging to acquire than role-specific skills. [6]

Reacting to other people

In the setting of a sales interaction with a sales representative and a prospect, achieving a desired outcome, i.e., closing a deal, involves a range of skills, including persuasion and negotiation. The sales representative’s personality, shaped through impression management, can significantly influence these decision-making processes. For instance, impressions of higher competence can enhance persuasion effectiveness. [7] [8]

Applications of behavioral intelligence

A number of companies are using behavioral intelligence to alleviate certain problems in different industries and academia. [9] [10] Behavioral intelligence platforms have also emerged to assist individuals as well as companies. [11] [12] [13]

Related Research Articles

<span class="mw-page-title-main">Cognitive science</span> Interdisciplinary scientific study of cognitive processes

Cognitive science is the interdisciplinary, scientific study of the mind and its processes with input from linguistics, psychology, neuroscience, philosophy, computer science/artificial intelligence, and anthropology. It examines the nature, the tasks, and the functions of cognition. Cognitive scientists study intelligence and behavior, with a focus on how nervous systems represent, process, and transform information. Mental faculties of concern to cognitive scientists include language, perception, memory, attention, reasoning, and emotion; to understand these faculties, cognitive scientists borrow from fields such as linguistics, psychology, artificial intelligence, philosophy, neuroscience, and anthropology. The typical analysis of cognitive science spans many levels of organization, from learning and decision to logic and planning; from neural circuitry to modular brain organization. One of the fundamental concepts of cognitive science is that "thinking can best be understood in terms of representational structures in the mind and computational procedures that operate on those structures."

Emotional intelligence (EI) is defined as the ability to perceive, use, understand, manage, and handle emotions. People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments.

Impression management is a conscious or subconscious process in which people attempt to influence the perceptions of other people about a person, object or event by regulating and controlling information in social interaction. It was first conceptualized by Erving Goffman in 1959 in The Presentation of Self in Everyday Life, and then was expanded upon in 1967.

<span class="mw-page-title-main">Social skills</span> Competence facilitating interaction and communication with others

A social skill is any competence facilitating interaction and communication with others where social rules and relations are created, communicated, and changed in verbal and nonverbal ways. The process of learning these skills is called socialization. Lack of such skills can cause social awkwardness.

Emotional reasoning is a cognitive process by which an individual concludes that their emotional reaction proves something is true, despite contrary empirical evidence. Emotional reasoning creates an 'emotional truth', which may be in direct conflict with the inverse 'perceptional truth'. It can create feelings of anxiety, fear, and apprehension in existing stressful situations, and as such, is often associated with or triggered by panic disorder or anxiety disorder. For example, even though a spouse has shown only devotion, a person using emotional reasoning might conclude, "I know my spouse is being unfaithful because I feel jealous."

Emotional competence and emotional capital refer to the essential set of personal and social skills to recognize, interpret, and respond constructively to emotions in oneself and others. The term implies an ease around others and determines one's ability to effectively and successfully lead and express.

Cultural competence, also known as intercultural competence, is a range of cognitive, affective, behavioural, and linguistic skills that lead to effective and appropriate communication with people of other cultures. Intercultural or cross-cultural education are terms used for the training to achieve cultural competence.

Social intelligence is the ability to understand one's own and others' actions. Social intelligence is learned and develops from experience with people and learning from success and failures in social settings. It is an important interpersonal skill that helps individuals succeed in all aspects of their lives.

The following outline is provided as an overview of and topical guide to the human self:

Behavioural change theories are attempts to explain why human behaviours change. These theories cite environmental, personal, and behavioural characteristics as the major factors in behavioural determination. In recent years, there has been increased interest in the application of these theories in the areas of health, education, criminology, energy and international development with the hope that understanding behavioural change will improve the services offered in these areas. Some scholars have recently introduced a distinction between models of behavior and theories of change. Whereas models of behavior are more diagnostic and geared towards understanding the psychological factors that explain or predict a specific behavior, theories of change are more process-oriented and generally aimed at changing a given behavior. Thus, from this perspective, understanding and changing behavior are two separate but complementary lines of scientific investigation.

Social perception is the study of how people form impressions of and make inferences about other people as sovereign personalities. Social perception refers to identifying and utilizing social cues to make judgments about social roles, rules, relationships, context, or the characteristics of others. This domain also includes social knowledge, which refers to one's knowledge of social roles, norms, and schemas surrounding social situations and interactions. People learn about others' feelings and emotions by picking up information they gather from physical appearance, verbal, and nonverbal communication. Facial expressions, tone of voice, hand gestures, and body position or movement are a few examples of ways people communicate without words. A real-world example of social perception is understanding that others disagree with what one said when one sees them roll their eyes. There are four main components of social perception: observation, attribution, integration, and confirmation.

Thin-slicing is a term used in psychology and philosophy to describe the ability to find patterns in events based only on "thin slices", or narrow windows, of experience. The term refers to the process of making very quick inferences about the state, characteristics or details of an individual or situation with minimal amounts of information. Research has found that brief judgments based on thin-slicing are similar to those judgments based on much more information. Judgments based on thin-slicing can be as accurate, or even more so, than judgments based on much more information.

In psychology, manipulation is defined as subterfuge designed to influence or control another, usually in a manner which facilitates one's personal aims. The methods used distort or orient the interlocutor's perception of reality, in particular through seduction, suggestion, persuasion and non-voluntary or consensual submission. Definitions for the term vary in which behavior is specifically included, influenced by both culture and whether referring to the general population or used in clinical contexts. Manipulation is generally considered a dishonest form of social influence as it is used at the expense of others.

<span class="mw-page-title-main">Interpersonal communication</span> Exchange of information among people

Interpersonal communication is an exchange of information between two or more people. It is also an area of research that seeks to understand how humans use verbal and nonverbal cues to accomplish several personal and relational goals. Communication includes utilizing communication skills within one's surroundings, including physical and psychological spaces. It is essential to see the visual/nonverbal and verbal cues regarding the physical spaces. In the psychological spaces, self-awareness and awareness of the emotions, cultures, and things that are not seen are also significant when communicating.

Social competence consists of social, emotional, cognitive, and behavioral skills needed for successful social adaptation. Social competence also reflects having the ability to take another's perspective concerning a situation, learn from past experiences, and apply that learning to the changes in social interactions.

<span class="mw-page-title-main">Embodied cognition</span> Interdisciplinary theory

Embodied cognition is the concept suggesting that many features of cognition are shaped by the state and capacities of the organism. The cognitive features include a wide spectrum of cognitive functions, such as perception biases, memory recall, comprehension and high-level mental constructs and performance on various cognitive tasks. The bodily aspects involve the motor system, the perceptual system, the bodily interactions with the environment (situatedness), and the assumptions about the world built the functional structure of organism's brain and body.

Social cues are verbal or non-verbal signals expressed through the face, body, voice, motion and guide conversations as well as other social interactions by influencing our impressions of and responses to others. These percepts are important communicative tools as they convey important social and contextual information and therefore facilitate social understanding.

Bullying is abusive social interaction between peers and can include aggression, harassment, and violence. Bullying is typically repetitive and enacted by those who are in a position of power over the victim. A growing body of research illustrates a significant relationship between bullying and emotional intelligence.

In psychology, control is a person's ability or perception of their ability to affect themselves, others, their conditions, their environment or some other circumstance. Control over oneself or others can extend to the regulation of emotions, thoughts, actions, impulses, memory, attention or experiences. There are several types of control, including:

Emotional climate is a concept that quantifies the “climate” of a community, being a small group, a classroom, an organization, or a geographical region. It refers to the emotional relationships among members of a community and describes the overall emotional environment within a specific context.

References

  1. ↑ Vernon, Philip A. (1990). "The Use of Biological Measures to Estimate Behavioral Intelligence". Educational Psychologist. 25. doi:10.1080/00461520.1990.9653115.
  2. ↑ "What is Behavioral Intelligence?". www.retorio.com. Retrieved 2023-12-10.
  3. ↑ Taillard, Michael; Giscoppa, Holly (2013), "Behavioral Intelligence", Psychology and Modern Warfare, New York: Palgrave Macmillan US, doi:10.1057/9781137347329_19, ISBN   978-1-349-46798-3
  4. ↑ Davis, Hellen (2012). Behavioral Intelligence. Indaba Training Specialists. ISBN   9781585701933.
  5. ↑ Willis, Janine; Todorov, Alexander (2006). "First Impressions: Making Up Your Mind After a 100-Ms Exposure to a Face". Psychological Science. 17 (7). doi:10.1111/j.1467-9280.2006.01750.x.
  6. ↑ DeBeauport, Elaine (1996). The three faces of mind: developing your mental, emotional, and behavioral intelligences. Wheaton, Ill.: Quest Books. ISBN   978-0-8356-0748-3.
  7. ↑ Grandey, Alicia A.; Fisk, Glenda M.; Mattila, Anna S.; Jansen, Karen J.; Sideman, Lori A. (2005-01-01). "Is "service with a smile" enough? Authenticity of positive displays during service encounters". Organizational Behavior and Human Decision Processes. 96 (1): 38–55. doi:10.1016/j.obhdp.2004.08.002. ISSN   0749-5978.
  8. ↑ "Behavioral Intelligence vs Emotional Intelligence". www.retorio.com. Retrieved 2023-10-28.
  9. ↑ "Behavioral Intelligence: Can It Help Managers Generate Alpha?". CFA Institute Enterprising Investor. 2012-06-13. Retrieved 2023-10-28.
  10. ↑ Suhrawardi, Rebecca. "Design The Next Stages Of Your Business With These Top Technology And AI Innovators". Forbes. Retrieved 2023-10-28.
  11. ↑ Dev, Sudipta (2019-08-06). "Powered by Transaction Behavioural Intelligence". Express Computer. Retrieved 2024-01-24.
  12. ↑ Gross, Paige (2023-01-30). "Digital behavior intelligence company ForMotiv raised $2M for hiring in 2023". Technical.ly. Retrieved 2024-01-24.
  13. ↑ "This AI-Powered Behavioral Intelligence Platform Every B2B Revenue Team's Superpower". www.ibtimes.sg. 2023-07-26. Retrieved 2024-01-24.
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