Performance
In January 2019, the Care Quality Commission (CQC) rated the Trust as "good" overall and scored it as "outstanding" for caring. [9] [10]
The CQC found, after inspections in 2018, that "The trust had made huge improvements since the new executive team had introduced improved systems of working. The trust had a new strategy, vision and values which underpinned a culture which was patient centred. The ‘Patient First Improvement System’ had empowered front line staff by equipping them with the lean tools, methods and a structured process which had helped to build and promote a culture of continuous improvement across the whole trust." [10] The CQC also found that the Trust's leaders "promoted a positive culture that supported and valued staff —There was a significant change in the culture since the last inspection. Bullying and acceptance of poor behaviour was no longer recognised by staff." [11]
This turnaround follows several difficult years at the Trust.
A Care Quality Commission report in 2014, said that accident and emergency services at Royal Sussex County Hospital were inadequate for responsiveness, suffered significant pressures and lacked sufficient physical space to deal with the number of patients that attended. [12] The trust was one of 26 responsible for half of the national growth in patients waiting more than four hours in accident and emergency over the 2014/15 winter. [13]
In June 2016, it reported a backlog of more than 9000 patients who had waited more than 18 weeks for treatment in breach of the target, and only 73% of current referrals were seen within the target. It did not expect to hit the target before March 2018. [14] Following an inspection in April 2016, the Trust was given a formal warning by the Care Quality Commission in June 2016. It was told to improve its risk management as patients were being put at unnecessary risk because they were not being dealt with properly or in appropriate areas, to ensure the care privacy and dignity of people attending hospital and to ensure patients are seen in line with national timescales for diagnosis and treatment. [15] It was put into special measures in October 2016. [16] It had its accreditation suspended by the United Kingdom Accreditation Service in 2016 when staff shortages affected turn round times. [17]
NHS Improvement removed the existing management and contracted the executive from Western Sussex NHS Foundation Trust to provide leadership to the Trust for three years from April 2017. [18] The Care Quality Commission inspected the Trust's two main hospitals in April 2017, whose ratings improved from Inadequate to Requires Improvement. The CQC said that they had found “significant improvements” across the Trust, [19] but recommended it stays in special measures. [20] The CQC concluded that “There is no doubt that improvements have been made since our last inspection and that the staff involved in the delivery of that change should be congratulated. However, there remains an extensive programme of change to be delivered in order to attain an overall rating of good.
In 2019, it was taken out of special measures but there were still concerns about performance against NHS targets. 160 12-hour trolley waits were reported from the A&E department in January and February. 25% of patients waited six weeks or more for diagnostic tests in January. Only 77% against the 95% target of patients were seen within 18 weeks of referral and only 65.7% of cancer patients started treatment within the six week target. The trust is planning for a deficit of £53 million on the year. [21] It reported a 30% drop in hip and knee surgery patients in 2018–19, with twice the number of patients in the area choosing private providers for NHS-funded hip and knee operations. [22]
