Agency overview | |
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Formed | September 2009 |
Type | Board-governed statutory authority |
Jurisdiction | New South Wales |
Headquarters | 1 Reserve Road, St Leonards, New South Wales 2065 |
Minister responsible |
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Agency executive |
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Key document | |
Website | http://www.bhi.nsw.gov.au |
The Bureau of Health Information (BHI) is a board-governed organisation that publishes independent reports about the performance of the public healthcare system in New South Wales, Australia.
Its reports describe key aspects of healthcare activity and performance for a range of consumer, healthcare and policy audiences, to strengthen accountability and support improvements in patients’ healthcare experiences and outcomes. [1]
BHI manages the NSW Patient Survey Program, gathering information from patients about their experiences of care in the healthcare system and subsequent health outcomes. [2]
BHI is one of NSW Health's pillar organisations.
BHI was established in September 2009 by the NSW Government under the Health Services Act 1997 following the “Final Report of the Special Commission of Inquiry into Acute Care Services in NSW Public Hospitals” by Peter Garling, SC. The Garling Report recommended that: "a Bureau of Health Information be established to access, interpret and report on all data relating to safety and quality of patient care and facilitate its interpretation and re-issue to the unit level on a regular basis." [3]
In 2011, BHI's unique role was recognised in the report of the NSW Health Director-General, Future Arrangements for Governance of NSW Health, stating that it would: "...clearly delineate the role of the Bureau as the system ‘expert’ in analysis and reporting of patient outcome information to the public and to clinicians." [4]
In 2012, the management of the NSW Patient Survey Program was transferred to BHI from the NSW Ministry of Health. The program surveys patients about different aspects of their care and the results are used to identify and report on strengths and areas for improvement at NSW, local health district and individual hospital levels.
BHI operates under a rolling three-year strategic plan.
The 2019–2022 plan emphasises BHI’s continued commitment to provide high-quality information that is meaningful both within and outside the health system, supporting improvement and strengthening accountability, stating: “Through purposeful engagement and collaboration, BHI will ensure that its work aligns with and responds to health system priorities, providing actionable insights in areas that matter to patients.” [5]
BHI publishes a range of reports on the performance of the NSW public healthcare system and patient experience.
One of BHI's core reports is Healthcare Quarterly, which is a series of regular reports that track activity and performance across public hospital and ambulance services in NSW. Healthcare Quarterly allows year-on-year comparisons of hospital and ambulance performance.
BHI's annual Healthcare in Focus report looks at different aspects of healthcare performance in NSW. In 2021, the report provided insights into the impact of the COVID-19 pandemic on the NSW health system throughout 2020. It examined patterns of hospital and ambulance activity and performance by looking at measures including timeliness of care and patient experience, and also contained some international comparisons. In 2020, the report examined the experiences of care of more than 200,000 people who visited emergency departments or who were admitted to public hospitals over a five-year period.
BHI also publishes reports on the results of surveys conducted as part of the NSW Patient Survey Program.
For many of BHI's reports, detailed results for individual hospitals and areas are available on BHI's online data portal Healthcare Observer.
BHI maintains a table of planned reports and target release dates on its website.
Clinical governance is a systematic approach to maintaining and improving the quality of patient care within the National Health Service (NHS). Clinical governance became important in health care after the Bristol heart scandal in 1995, during which an anaesthetist, Dr Stephen Bolsin, exposed the high mortality rate for paediatric cardiac surgery at the Bristol Royal Infirmary. It was originally elaborated within the United Kingdom National Health Service (NHS), and its most widely cited formal definition describes it as:
A framework through which NHS organisations are accountable for continually improving the quality of their services and safeguarding high standards of care by creating an environment in which excellence in clinical care will flourish.
The Joint Commission is a United States-based nonprofit tax-exempt 501(c) organization that accredits more than 22,000 US health care organizations and programs. The international branch accredits medical services from around the world. A majority of US state governments recognize Joint Commission accreditation as a condition of licensure for the receipt of Medicaid and Medicare reimbursements.
Evidence-based design (EBD) is the process of constructing a building or physical environment based on scientific research to achieve the best possible outcomes. Evidence-based design is especially important in evidence-based medicine, where research has shown that environment design can affect patient outcomes. It is also used in architecture, interior design, landscape architecture, facilities management, education, and urban planning. Evidence-based design is part of the larger movement towards evidence-based practices.
Clinical audit is a process that has been defined as a quality improvement process that seeks to improve patient care and outcomes through systematic review of care against explicit criteria and the implementation of change
The Royal North Shore Hospital (RNSH) is a major public teaching hospital in Sydney, Australia, located in St Leonards. It serves as a teaching hospital for Sydney Medical School at the University of Sydney and has approximately 700 beds. It is the referral hospital for Northern Sydney. Its primary referral area accommodates 5.7% of the Australian population or 17% of the NSW population.
In the healthcare industry, pay for performance (P4P), also known as "value-based purchasing", is a payment model that offers financial incentives to physicians, hospitals, medical groups, and other healthcare providers for meeting certain performance measures. Clinical outcomes, such as longer survival, are difficult to measure, so pay for performance systems usually evaluate process quality and efficiency, such as measuring blood pressure, lowering blood pressure, or counseling patients to stop smoking. This model also penalizes health care providers for poor outcomes, medical errors, or increased costs. Integrated delivery systems where insurers and providers share in the cost are intended to help align incentives for value-based care.
Health information exchange (HIE) is the mobilization of health care information electronically across organizations within a region, community or hospital system. Participants in data exchange are called in the aggregate Health Information Networks (HIN). In practice the term HIE may also refer to the health information organization (HIO) that facilitates the exchange.
Patient safety is a discipline that emphasizes safety in health care through the prevention, reduction, reporting and analysis of error and other types of unnecessary harm that often lead to adverse patient events. The frequency and magnitude of avoidable adverse events, often known as patient safety incidents, experienced by patients was not well known until the 1990s, when multiple countries reported significant numbers of patients harmed and killed by medical errors. Recognizing that healthcare errors impact 1 in every 10 patients around the world, the World Health Organization (WHO) calls patient safety an endemic concern. Indeed, patient safety has emerged as a distinct healthcare discipline supported by an immature yet developing scientific framework. There is a significant transdisciplinary body of theoretical and research literature that informs the science of patient safety.
A patient safety organization (PSO) is a group, institution, or association that improves medical care by reducing medical errors. Common functions of patient safety organizations are data collection and analysis, reporting, education, funding, and advocacy.
Health information management (HIM) is information management applied to health and health care. It is the practice of analyzing and protecting digital and traditional medical information vital to providing quality patient care. With the widespread computerization of health records, traditional (paper-based) records are being replaced with electronic health records (EHRs). The tools of health informatics and health information technology are continually improving to bring greater efficiency to information management in the health care sector.
Health administration, healthcare administration, healthcare management or hospital management is the field relating to leadership, management, and administration of public health systems, health care systems, hospitals, and hospital networks in all the primary, secondary, and tertiary sectors.
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Health care in Australia is primarily funded through the public Medicare program and delivered by highly regulated public and private health care providers. Individuals may purchase health insurance to cover services offered in the private sector and further fund health care. Health is a state jurisdiction although national Medicare funding gives the Australian or Commonwealth Government a role in shaping health policy and delivery.
Healthcare reform in the United States has a long history. Reforms have often been proposed but have rarely been accomplished. In 2010, landmark reform was passed through two federal statutes enacted in 2010: the Patient Protection and Affordable Care Act (PPACA), signed March 23, 2010, and the Health Care and Education Reconciliation Act of 2010, which amended the PPACA and became law on March 30, 2010.
The Myocardial Ischaemia National Audit Project (MINAP) began in late 1998 when a broadly based steering group developed a dataset for acute myocardial infarction (AMI). This allowed clinicians to examine the management of myocardial infarction within their hospitals against targets specified by the National Service Framework (NSF) for coronary heart disease. The audit project produces annual reports on "How the NHS manages heart attacks" to show the performance of hospitals, ambulance services and cardiac networks in England and Wales against national standards and targets for the care of heart attack patients.
An accountable care organization (ACO) is a healthcare organization that ties provider reimbursements to quality metrics and reductions in the cost of care. ACOs in the United States are formed from a group of coordinated health-care practitioners. They use alternative payment models, normally, capitation. The organization is accountable to patients and third-party payers for the quality, appropriateness and efficiency of the health care provided. According to the Centers for Medicare and Medicaid Services, an ACO is "an organization of health care practitioners that agrees to be accountable for the quality, cost, and overall care of Medicare beneficiaries who are enrolled in the traditional fee-for-service program who are assigned to it".
The National Center for Healthcare Leadership (NCHL) is an American 501(c)(3) nonprofit organization that promotes evidence-based best practices within the healthcare leadership, organizational development, and international healthcare spaces. Its mission is dedicated to advancing healthcare leadership and organizational excellence by building diverse, inclusive, and collaborative relationships in the US and abroad. NCHL operates three organizational membership programs – the Leadership Excellence Networks (LENS), the National Council on Administrative Fellowships (NCAF), and the US Cooperative for International Patient Programs (USCIPP) – that in total comprise over 130 US hospitals and health systems and nearly 40 graduate health management programs at US institutions.
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