Centralized Public Grievance Redress and Monitoring System

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Centralised Public Grievance Redress and Monitoring System (CPGRAMS)
Emblem of India.svg
Emblem of India
Grievance Redressal Mechanism overview
Headquarters New Delhi
Ministers responsible
Grievance Redressal Mechanism executive
Parent departmentDepartment of Administrative Reforms and Public grievances
Website pgportal.gov.in

Centralised Public Grievance Redress and Monitoring System (CPGRAMS) is a centralised system that allows anyone to file complaints against any department of the Central or State Government of India. it is one of the flagship initiatives for the reformation in governance started by the Indian central government through addressing the grievances of general public. [1]

Contents

History

It was created in June-2007 by the Department of Administrative Reforms & Public Grievances. [2] Under the public grievance mechanism any citizen of India can raise their problems, grievance or pleas to the central govt and state government Ministries and Departments. Grievances can be submitted to all important portfolio ministers and departments. The system has been designed in-house by the National Informatics Centre team. It has a telephonic feedback feature also. [3] [4] [5]

Prime Minister is the supreme head of the public grievances. Jitendra Singh is currently the Minister for Independent Charge for grievances public personnel and pension Department and Sumita Dasgupta is its deputy secretary. [6] [7]

Other Public Grievance Redress Portal Systems Offered by the Government of India

01. President's Secretariat Helpline Portal for Lodging Public Grievances through President's Secretariat, Government of India. [8]

02. CPGRAMS-PMO Portal for Lodging Public Grievances through Prime Minister's Office, Government of India. [9]

03. Directorate of Public Grievances (DPG) Portal for Lodging Public Grievances through Cabinet Secretariat, Government of India. [10]


All the Public Grievances lodged through the President's Secretariat Helpline Portal and the Prime Minister's Office (CPGRAMS-PMO Portal) can be tracked with their Grievance Registration Number and Registered Mobile Number / Registered Email ID (submitted at the time of lodging the grievance) on the CPGRAMS Portal [11] under the View Status Option. And for the Public Grievances lodged on the DPG Portal, they can only be tracked from the DPG Portal itself.

References

  1. ↑ Gupta, Om (4 June 2024). "Government approves Rs 128cr for CPGRAMS version 8.0: Here's why it's significant". India TV News. Retrieved 24 October 2024.
  2. ↑ PTI (24 October 2024). "Feedback mechanism for public grievance redressal system now operational: Govt".
  3. ↑ "PM Modi launches new public grievances redressal portal 'PRAGATI'". Zee News . 25 March 2015.
  4. ↑ Jani, Lisa (24 March 2016). "India launches Telephonic Feedback System for Grievance Redressal". Oneindia .
  5. ↑ "Compilation of Guidelines for Redress of Public Grievances" (PDF). Ministry of Personnel, Public Grievances and Pensions . Retrieved 29 December 2016.
  6. ↑ "PG portal official Dept heads" . Retrieved 16 September 2016.
  7. ↑ "PMO council of Ministers" . Retrieved 16 September 2016.
  8. ↑ "President's Secretariat Helpline Portal".
  9. ↑ "CPGRAMS-PMO Portal".
  10. ↑ "Directorate of Public Grievances (DPG) Portal".
  11. ↑ "CPGRAMS Portal".
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