The Communications Consumer Panel is an independent UK body that works to protect and promote people’s interests in the communications sector. [1] Consisting of eight independent experts, the Panel carries out research, provides advice and encourages Ofcom, the UK Government, the European Union, communications industry and others to look at issues through the eyes of consumers, citizens and small businesses. [1]
The Office of Communications, commonly known as Ofcom, is the UK government-approved regulatory and competition authority for the broadcasting, telecommunications and postal industries of the United Kingdom.
The Government of the United Kingdom, formally referred to as Her Majesty's Government, is the central government of the United Kingdom of Great Britain and Northern Ireland. It is also commonly referred to as simply the UK Government or the British Government.
The European Union (EU) is a political and economic union of 28 member states that are located primarily in Europe. It has an area of 4,475,757 km2 (1,728,099 sq mi) and an estimated population of about 513 million. The EU has developed an internal single market through a standardised system of laws that apply in all member states in those matters, and only those matters, where members have agreed to act as one. EU policies aim to ensure the free movement of people, goods, services and capital within the internal market, enact legislation in justice and home affairs and maintain common policies on trade, agriculture, fisheries and regional development. For travel within the Schengen Area, passport controls have been abolished. A monetary union was established in 1999 and came into full force in 2002 and is composed of 19 EU member states which use the euro currency.
The Panel was established by the Communications Act 2003 as the independent, policy advisory body on consumer interests in the telecommunications, broadcasting and spectrum markets (with the exception of content issues). [2]
The Communications Act 2003 is an Act of the Parliament of the United Kingdom. The act, which came into force on 25 July 2003, superseded the Telecommunications Act 1984. The new act was the responsibility of Culture Secretary Tessa Jowell. It consolidated the telecommunication and broadcasting regulators in the UK, introducing the Office of Communications (Ofcom) as the new industry regulator. On 28 December 2003 Ofcom gained its full regulatory powers, inheriting the duties of the Office of Telecommunications (Oftel). Among other measures, the act introduced legal recognition of community radio and paved the way for full-time community radio services in the UK, as well as controversially lifting many restrictions on cross-media ownership. It also made it illegal to use other people's Wi-Fi broadband connections without their permission. In addition, the legislation also allowed for the first time non-European entities to wholly own a British television company.
The Panel’s objective is to: “protect and promote the interests of consumers, citizens and small businesses in the communications sector by giving advice to Ofcom, the EU, Government, industry and others.” [1]
The Panel is often described as a ‘critical friend’ to regulatory authority Ofcom. Ofcom shares information and ideas with the Panel early in the regulatory process, before consulting formally with other stakeholders. [3] In 2015, the Panel worked closely with Ofcom on the regulator's UK Calling campaign, helping ensure that the campaign was clear and easy to understand. [4]
UK Calling is the name given to the legislation introduced by Ofcom in July 2015 to make the cost of calling UK service numbers clearer for everyone.
Deregulation is the process of removing or reducing state regulations, typically in the economic sphere. It is the repeal of governmental regulation of the economy. It became common in advanced industrial economies in the 1970s and 1980s, as a result of new trends in economic thinking about the inefficiencies of government regulation, and the risk that regulatory agencies would be controlled by the regulated industry to its benefit, and thereby hurt consumers and the wider economy.
The Financial Services Authority (FSA) was a quasi-judicial body responsible for the regulation of the financial services industry in the United Kingdom between 2001 and 2013. It was founded as the Securities and Investments Board (SIB) in 1985. Its board was appointed by the Treasury, although it operated independently of government. It was structured as a company limited by guarantee and was funded entirely by fees charged to the financial services industry.
Telephone slamming is an illegal telecommunications practice, in which a subscriber's telephone service is changed without their consent. Slamming became a more visible issue after the deregulation of the telecommunications industry in the mid-1980s, especially after several brutal price wars between the major telecommunications companies. The term slamming was coined by Mick Ahearn, who was a consumer marketing manager at AT&T in September 1987. The inspiration for the term came from the ease at which a competitor could switch a customer's service away from AT&T by falsely notifying a telephone company that an AT&T customer had elected to switch to their service. This process gave AT&T's competitors a "slam dunk" method for the unauthorized switching of a customer's long distance service. The term slamming became an industry standard term for this practice.
The Australian Communications and Media Authority (ACMA) is an Australian Government statutory authority within the Communications portfolio. ACMA was formed on 1 July 2005 with the merger of the Australian Broadcasting Authority and the Australian Communications Authority.
Consumer organizations are advocacy groups that seek to protect people from corporate abuse like unsafe products, predatory lending, false advertising, astroturfing and pollution.
The Chartered Trading Standards Institute (CTSI) is a professional association which represents trading standards professionals working in local authorities, business and consumer sectors and in central government in the UK and overseas.
The Office of Fair Trading (OFT) was a non-ministerial government department of the United Kingdom, established by the Fair Trading Act 1973, which enforced both consumer protection and competition law, acting as the United Kingdom's economic regulator. The OFT's goal was to make markets work well for consumers, ensuring vigorous competition between fair dealing businesses and prohibiting unfair practices such as rogue trading, scams, and cartels. Its role was modified and its powers changed with the Enterprise Act 2002.
The Independent Communications Authority of South Africa (ICASA) is an independent regulatory body of the South African government, established in 2000 by the ICASA Act to regulate both the telecommunications and broadcasting sectors in the public interest. Traditionally, telecommunications and broadcasting services operated separately and so has the regulation of the sectors. Broadcasting in South Africa was regulated by the Independent Broadcasting Authority (IBA), whereas telecommunications was regulated by the South African Telecommunications Regulatory Authority (SATRA). Rapid technological developments have led to the convergence of broadcasting and telecommunications services. This also had an influence on the convergence of regulation resulting in the merging of the IBA and SATRA. ICASA functions under the Department of Communications (DoC). It was initially composed of seven Council members. The ICASA amendment Act of 2006 included the Postal services, previously regulated by the Postal Authority into ICASA’s mandate. It increased the Council members from seven to nine to accommodate the new members from the Postal Authority.
The Retail Motor Industry Federation (RMI) represents the interests of motor industry operators in England, Wales, Northern Ireland and the Isle of Man, providing sales and services to motorists and businesses. It does not represent businesses in Scotland, which are represented by the independent Scottish Motor Trade Association.
In regulatory jurisdictions that provide for it, consumer protection is a group of laws and organizations designed to ensure the rights of consumers as well as fair trade, competition and accurate information in the marketplace. The laws are designed to prevent the businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors. They may also provide additional protection for those most vulnerable in society. Consumer protection laws are a form of government regulation that aim to protect the rights of consumers. For example, a government may require businesses to disclose detailed information about products—particularly in areas where safety or public health is an issue, such as food.
The Legal Services Board is an independent body responsible for overseeing the regulation of lawyers in England and Wales. It is a non-departmental public body sponsored by the Ministry of Justice, created through the Legal Services Act of 2007.
The New National Consumer Council, operating as Consumer Futures, was a non-departmental public body and statutory consumer organisation in England, Wales, Scotland, and, for postal services, Northern Ireland. It was established by the Consumers, Estate Agents and Redress Act 2007, and began operations in 2008 by the merging of Postwatch, Energywatch and the Welsh, Scottish and National Consumer Councils under the Consumer Focus brand.
The Tanzania Communications Regulatory Authority (TCRA), established by the TCRA Act No. 12 of 2003, is an independent Authority for the postal, broadcasting and electronic communications industries in the United Republic of Tanzania. It merged the former Tanzania Communications Commission and the Tanzania Broadcasting Commission. The TCRA is accountable to the Communications and Technology Ministry. The Information Communication and Technology (ICT) sector reform in Tanzania is notable in that development was influenced by regional, political (national) and technological factors. Tanzania is one of the few African countries to liberalise the communications sector whereby the Converged Licensing Framework (CLF) is used as a key strategy, in terms of the Tanzania Communications Regulations. Since inception in 2003, the TCRA has issued a number of regulations to administer the sector, but still faces a number of challenges such as the roll-out of services to under-serviced rural areas.
The Telecom Disputes Settlement and Appellate Tribunal (TDSAT), was established to adjudicate disputes and dispose of appeals with a view to protect the interests of service providers and consumers of the telecom sector and to promote and ensure orderly growth of the telecom sector.
The Authority for Television on Demand (ATVOD) was an industry body designated by Ofcom as the "co-regulator" of television on demand (VOD) in the UK from 2010 until 2015. ATVOD was founded following a European Union directive on the regulation of audiovisual media. It was responsible for regulating on-demand services such as ITV Player and Channel 4's All 4, as well as paid-for content on websites which are deemed to be "tv-like". ATVOD's role with regard to VOD ended on 31 December 2015, when the function was taken over by Ofcom directly.
The Insurance Regulatory and Development Authority of India (IRDAI) is an autonomous, statutory body tasked with regulating and promoting the insurance and re-insurance industries in India. It was constituted by the Insurance Regulatory and Development Authority Act, 1999, an Act of Parliament passed by the Government of India. The agency's headquarters are in Hyderabad, Telangana, where it moved from Delhi in 2001.
The Australian Automotive Aftermarket Association (AAAA) is an automotive industry association that represents the automotive aftermarket parts and accessories industry and companies that are involved in manufacturing, re-manufacturing, wholesaling, distributing and retailing of vehicle parts, tools, equipment, accessories and services. Established in 1980, the AAAA represents the interests of businesses in this particular market segment on a national level.
Media regulation is the control or guidance of mass media by governments and other bodies. This regulation, via law, rules or procedures, can have various goals, for example intervention to protect a stated "public interest", or encouraging competition and an effective media market, or establishing common technical standards.