ConcourseConnect

Last updated
ConcourseConnect
Developer(s) Concursive Corporation
Operating system Cross-platform
Type Social networking
Website www.concursive.com

ConcourseConnect was developed by Concursive Corporation (known for their Open Source CRM ConcourseSuite) and is a platform for deploying large scale web-based communities. The platform integrates Customer Relationship Management software with a front-facing Social Networking application, providing data integration between two separate business scenarios and allowing both the end-user and administrator to better benefit from transparent social associations.

Concursive, until October 2007 named Centric CRM, is a software company located in Norfolk, Virginia that offers the ConcourseSuite product, a customer relationship management application, and ConcourseConnect, a social software application, both based on Java/J2EE. Concursive supplies products under a software as a service (SaaS) model or a license model.

Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.

Contents

Features

At the center of ConcourseConnect is a community creation platform with an integrated business directory front-end that provides intuitive searching and viewing of all community content. On the backend, ConcourseConnect communities integrate with a suite of Customer Relationship Management (CRM) tools and a management console.

Business directory printed or web-based listing of businesses by category

A business directory is a website or printed listing of information which lists businesses within niche based categories. Businesses can be categorized by niche, location, activity, or size. Business may be compiled either manually or through an automated online search software. Online yellow pages are a type of business directory, as is the traditional phone book. The details provided in a business directory may vary. They may include the business name, addresses, telephone numbers, location, contact information, type of service or products the business provides, the number of employees, the served region and any professional associations.

During installation the software can be configured for one of several purposes, including:

Local search is the use of specialized Internet search engines that allow users to submit geographically constrained searches against a structured database of local business listings. Typical local search queries include not only information about "what" the site visitor is searching for but also "where" information, such as a street address, city name, postal code, or geographic coordinates like latitude and longitude. Examples of local searches include "Hong Kong hotels", "Manhattan restaurants", and "Dublin car rental". Local searches exhibit explicit or implicit local intent. A search that includes a location modifier, such as "Bellevue, WA" or "14th arrondissement", is an explicit local search. A search that references a product or service that is typically consumed locally, such as "restaurant" or "nail salon", is an implicit local search.

A Review site is a website on which reviews can be posted about people, businesses, products, or services. These sites may use Web 2.0 techniques to gather reviews from site users or may employ professional writers to author reviews on the topic of concern for the site. review sites included first ConsumerDemocracy.com which introduced the helpfulness ratings, then later Epinions.com and Amazon.com.

Project management software (PMS) has the capacity to help plan, organize, and manage resource tools and develop resource estimates. Depending on the sophistication of the software, it can manage estimation and planning, scheduling, cost control and budget management, resource allocation, collaboration software, communication, decision-making, quality management, time management and documentation or administration systems. Today, numerous PC and browser-based project management software and contract management software solutions exist, and are finding applications in almost every type of business.

The modules are based on the Java Portlet Specification and can be configured and arranged within the embedded Enterprise portal. The features include:

The Java Portlet Specification defines a contract between the portlet container and portlets and provides a convenient programming model for Java portlet developers.

An enterprise portal, also known as an enterprise information portal (EIP), is a framework for integrating information, people and processes across organizational boundaries in a manner similar to the more general web portals. Enterprise portals provide a secure unified access point, often in the form of a web-based user interface, and are designed to aggregate and personalize information through application-specific portlets.

Wiki type of website that visitors can edit

A wiki is a knowledge base website on which users collaboratively modify content and structure directly from the web browser. In a typical wiki, text is written using a simplified markup language and often edited with the help of a rich-text editor.

A blog is a discussion or informational website published on the World Wide Web consisting of discrete, often informal diary-style text entries (posts). Posts are typically displayed in reverse chronological order, so that the most recent post appears first, at the top of the web page. Until 2009, blogs were usually the work of a single individual, occasionally of a small group, and often covered a single subject or topic. In the 2010s, "multi-author blogs" (MABs) emerged, featuring the writing of multiple authors and sometimes professionally edited. MABs from newspapers, other media outlets, universities, think tanks, advocacy groups, and similar institutions account for an increasing quantity of blog traffic. The rise of Twitter and other "microblogging" systems helps integrate MABs and single-author blogs into the news media. Blog can also be used as a verb, meaning to maintain or add content to a blog.

A rating site is a website designed for users to vote on or rate people, content, or other things. Rating sites are typically organized around attributes such as physical appearance, body parts, voice, personality, etc. They may also be devoted to the subjects' occupational ability, for example teachers, professors, lawyers, doctors, etc.

Software Requirements

The product is a pure-Java server-side web application and will run on any platform where Java (JDK 5 or better) is installed.

Background

ConcourseConnect was built to tie into ConcourseSuite (Concursives' CRM Software) which allows its capabilities and features to work together. ConcourseConnect is derived from Concursive's Open Source Software Team Elements software product. [1] The Team Elements source code has been available since August, 2004. [2] [3] On March 27, 2009, Concursive rebranded the product as ConcourseConnect and publicly released the product as beta, encouraging community members to collaborate and help refine the product.

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References

  1. ↑ "TeamElements blog introducing ConcourseConnect".
  2. ↑ "Project tracking by Freshmeat.net".
  3. ↑ "Project tracking by Ohloh.net".
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