Conservation of Resources (COR) Theory is a stress theory that describes the motivation that drives humans to both maintain their current resources and to pursue new resources. [1] This theory was proposed by Dr. Stevan E. Hobfoll in 1989 as a way to expand on the literature of stress as a construct. [1]
Hobfoll posited that psychological stress occurred in three instances; when there was a threat of a loss of resources, an actual net loss of resources, and a lack of gained resources following the spending of resources or providing significant effort. [2] From this perspective, resources are defined as things that one values, specifically objects, states, and conditions. [3] COR states that loss of these types of resources will drive individuals into certain levels of stress. [1]
COR was developed from various theories on the cause of stress. COR development branches back to Walter Bradford Cannon (1932) who was one of the first researchers to study the concept of stress as it applies to humans, specifically in how stress can be withstood. [4] Hans Selye (1950) took on Cannon’s research on stress as a response and indicated that stress itself was designed as a way to protect the body from environmental challenges. [5] [1]
Other researchers such as Elliot and Eisdorfer (1982) defined stress as specifically being the stimulus and not the response, which had been accepted by some of the scientific community. [6] However, this theory is largely based on the homeostatic model of stress developed by Joseph McGrath (1970). [7] It is in this theory that stress is defined as an imbalance between the environmental demand and the response capability of an organism. [7]
COR covers two basic principles involving the protection of resources from being lost. [1] [3] The first principle is called the Primacy of Resource Loss. [3] This principles states that it is more harmful for individuals to lose resources compared to when there is a gain of resources. [3] What this means is that a loss of pay will be more harmful than the same gain in pay would have been helpful.
The second principle is known as Resource Investment. [3] This principle of COR states that people will tend to invest resources in order to protect against resource loss, to recover from losses, and to gain resources. [3] Within the context of coping, people will invest resources to prevent future resource losses. Resources can include "health, well-being, family, self-esteem, and a sense of purpose or meaning in life" as stated in the Annual Review of Organizational Psychology and Organizational Behaviour in 2018. [8] [9]
From these two principles, COR has suggested a number of corollaries that can be applied to resource changes. [1] They are as follows:
COR has been utilized when studying work/family stress, [10] [11] burnout, [12] and general stress. [13] In work/family stress, COR research has looked at how the distribution of one’s resources have affected their home life, with some articles finding that putting too much of one’s resources into one’s work may lead to family problems at home. [14] Research into COR and burnout has examined how the use of resources has impacted one’s mood, with recent research finding that emotional exhaustion had the strongest relationship with depressive symptoms. [15]
In regards to general stress, research has explored how the loss of resources impacts the levels of one’s stress. [16] COR has primarily been studied within the burnout and job fields, as the following meta-analyses will demonstrate. There is currently no meta-analyses on COR within other areas of stress research.
Multiple meta-analyses have been conducted with COR, specifically related to burnout. One meta-analysis by Lee and Ashforth (1996) examined the relationship between demand and resource correlates, behavioral and attitudinal correlate, and 3 different dimensions of job burnout. [17] It used COR as the basis for this research and found that the primacy of resource loss principle is supported. It found that, over 58 sources, individuals tend to be sensitive to increased demands rather than resources received. [17]
Job control and COR have been studied through a meta-analyses conducted by Park, Baiden, Jacob, & Wagner (2009). [18] This study tested COR using all constructs involved in job control and burnout which included constructs of autonomy, authority, skill discretion, and decision latitude. [18] Results indicate that the construct of job control, or the ability that one has to choose their actions from multiple options at their job, is related to depersonalization and personal accomplishment. This study stated that COR is related to burnout in this way, but further studies should be conducted that use non-human service occupations. [18]
Industrial and organizational psychology "focuses the lens of psychological science on a key aspect of human life, namely, their work lives. In general, the goals of I-O psychology are to better understand and optimize the effectiveness, health, and well-being of both individuals and organizations." It is an applied discipline within psychology and is an international profession. I-O psychology is also known as occupational psychology in the United Kingdom, organisational psychology in Australia and New Zealand, and work and organizational (WO) psychology throughout Europe and Brazil. Industrial, work, and organizational (IWO) psychology is the broader, more global term for the science and profession.
Work design is an area of research and practice within industrial and organizational psychology, and is concerned with the "content and organization of one's work tasks, activities, relationships, and responsibilities" (p. 662). Research has demonstrated that work design has important implications for individual employees, teams, organisations, and society.
Job satisfaction, employee satisfaction or work satisfaction is a measure of workers' contentment with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. Job satisfaction can be measured in cognitive (evaluative), affective, and behavioral components. Researchers have also noted that job satisfaction measures vary in the extent to which they measure feelings about the job. or cognitions about the job.
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers. This includes analysis and decision-making in terms of the expression of emotion, whether actually felt or not, as well as its opposite: the suppression of emotions that are felt but not expressed. This is done so as to produce a certain feeling in the customer or client that will allow the company or organization to succeed.
Organizational behavior or organisational behaviour is the: "study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself". Organizational behavioral research can be categorized in at least three ways:
Greenberg (1987) introduced the concept of organizational justice with regard to how an employee judges the behavior of the organization and the employee's resulting attitude and behaviour. For example, if a firm makes redundant half of the workers, an employee may feel a sense of injustice with a resulting change in attitude and a drop in productivity.
Emotional exhaustion is symptom of burnout, a chronic state of physical and emotional depletion that results from excessive work or personal demands, or continuous stress. It describes a feeling of being emotionally overextended and exhausted by one's work. It is manifested by both physical fatigue and a sense of feeling psychologically and emotionally "drained".
Occupational health psychology (OHP) is an interdisciplinary area of psychology that is concerned with the health and safety of workers. OHP addresses a number of major topic areas including the impact of occupational stressors on physical and mental health, the impact of involuntary unemployment on physical and mental health, work-family balance, workplace violence and other forms of mistreatment, psychosocial workplace factors that affect accident risk and safety, and interventions designed to improve and/or protect worker health. Although OHP emerged from two distinct disciplines within applied psychology, namely, health psychology and industrial and organizational psychology, for a long time the psychology establishment, including leaders of industrial/organizational psychology, rarely dealt with occupational stress and employee health, creating a need for the emergence of OHP. OHP has also been informed by other disciplines, including occupational medicine, sociology, industrial engineering, and economics, as well as preventive medicine and public health. OHP is thus concerned with the relationship of psychosocial workplace factors to the development, maintenance, and promotion of workers' health and that of their families. The World Health Organization and the International Labour Organization estimate that exposure to long working hours causes an estimated 745,000 workers to die from ischemic heart disease and stroke in 2016, mediated by occupational stress.
Work engagement is the "harnessing of organization member's selves to their work roles: in engagement, people employ and express themselves physically, cognitively, emotionally and mentally during role performances". Three aspects of work motivation are cognitive, emotional and physical engagement.
The ICD-11 of the World Health Organization (WHO) describes occupational burnout as an occupational phenomenon resulting from chronic workplace stress that hasn't been successfully managed, with symptoms characterized by "feelings of energy depletion or exhaustion; increased mental distance from one’s job, or feelings of negativism or cynicism related to one's job; and reduced professional efficacy." It is classified as a mismatch between the challenges of work and a person's mental and physical resources, but is not recognized by the WHO as a medical condition.
Occupational stress is psychological stress related to one's job. Occupational stress refers to a chronic condition. Occupational stress can be managed by understanding what the stressful conditions at work are and taking steps to remediate those conditions. Occupational stress can occur when workers do not feel supported by supervisors or coworkers, feel as if they have little control over the work they perform, or find that their efforts on the job are incommensurate with the job's rewards. Occupational stress is a concern for both employees and employers because stressful job conditions are related to employees' emotional well-being, physical health, and job performance. The World Health Organization and the International Labour Organization conducted a study. The results showed that exposure to long working hours, operates through increased psycho-social occupational stress. It is the occupational risk factor with the largest attributable burden of disease, according to these official estimates causing an estimated 745,000 workers to die from ischemic heart disease and stroke events in 2016.
The Maslach Burnout Inventory(MBI) is a psychological assessment instrument comprising 22 symptom items pertaining to occupational burnout. The original form of the MBI was developed by Christina Maslach and Susan E. Jackson with the goal of assessing an individual's experience of burnout. As underlined by Schaufeli (2003), a major figure of burnout research, "the MBI is neither grounded in firm clinical observation nor based on sound theorising. Instead, it has been developed inductively by factor-analysing a rather arbitrary set of items" (p. 3). The instrument takes 10 minutes to complete. The MBI measures three dimensions of burnout: emotional exhaustion, depersonalization, and personal accomplishment.
Despite a large body of positive psychological research into the relationship between happiness and productivity, happiness at work has traditionally been seen as a potential by-product of positive outcomes at work, rather than a pathway to business success. Happiness in the workplace is usually dependent on the work environment. During the past two decades, maintaining a level of happiness at work has become more significant and relevant due to the intensification of work caused by economic uncertainty and increase in competition. Nowadays, happiness is viewed by a growing number of scholars and senior executives as one of the major sources of positive outcomes in the workplace. In fact, companies with higher than average employee happiness exhibit better financial performance and customer satisfaction. It is thus beneficial for companies to create and maintain positive work environments and leadership that will contribute to the happiness of their employees.
Counterproductive work behavior (CWB) is employee's behavior that goes against the legitimate interests of an organization. This behavior can harm the organization, other people within it, and other people and organizations outside it, including employers, other employees, suppliers, clients, patients and citizens. It has been proposed that a person-by-environment interaction (the relationship between a person's psychological and physical capacities and the demands placed on those capacities by the person's social and physical environment.) can be utilized to explain a variety of counterproductive behaviors. For instance, an employee who is high on trait anger is more likely to respond to a stressful incident at work with CWB.
The job demands-resources model is an occupational stress model that suggests strain is a response to imbalance between demands on the individual and the resources he or she has to deal with those demands. The JD-R was introduced as an alternative to other models of employee well-being, such as the demand-control model and the effort-reward imbalance model.
Workplace incivility has been defined as low-intensity deviant behavior with ambiguous intent to harm the target. Uncivil behaviors are characteristically rude and discourteous, displaying a lack of regard for others. The authors hypothesize there is an "incivility spiral" in the workplace made worse by "asymmetric global interaction".
Positive psychology is defined as a method of building on what is good and what is already working instead of attempting to stimulate improvement by focusing on the weak links in an individual, a group, or in this case, a company. Implementing positive psychology in the workplace means creating an environment that is more enjoyable, productive, and values individual employees. This also means creating a work schedule that does not lead to emotional and physical distress.
The Spillover-Crossover model is used in psychological research to examine to impact of the work domain on the home domain, and consequently, the transference of work-related emotions from the employee to others at home. The ways in which well-being can be transferred have been categorized into two different mechanisms (;): spillover and crossover.
Selection, training, cohesion and psychosocial adaptation influence performance and, as such, are relevant factors to consider while preparing for costly, long-duration spaceflight missions in which the performance objectives will be demanding, endurance will be tested and success will be critical.
Psychosocial safety climate (PSC) is a term used in organisational psychology that refers to the shared belief held by workers that their psychological health and safety is protected and supported by senior management. PSC builds on other work stress theories and concerns the corporate climate for worker psychological health and safety. Studies have found that a favourable PSC is associated with low rates of absenteeism and high productivity, while a poor climate is linked to high levels of workplace stress and job dissatisfaction. PSC can be promoted by organisational practices, policies and procedures that prioritise the psychosocial safety and wellbeing of workers. The theory has implications for the design of workplaces for the best possible outcomes for both workers and management.