An airport is an aerodrome with extended facilities, mostly for commercial air transport. Airports often have facilities to store and maintain aircraft, and a control tower. An airport consists of a landing area, which comprises an aerially accessible open space including at least one operationally active surface such as a runway for a plane to take off or a helipad, and often includes adjacent utility buildings such as control towers, hangars and terminals. Larger airports may have airport aprons, taxiway bridges, air traffic control centres, passenger facilities such as restaurants and lounges, and emergency services. In some countries, the US in particular, they also typically have one or more fixed-base operators, serving general aviation.
Checked baggage is luggage delivered to an airline or train for transportation in the hold of an aircraft or baggage car of a passenger train. Checked baggage is inaccessible to the passenger during the flight or ride, as opposed to carry-on baggage.
The Computer-Assisted Passenger Prescreening System is a counter-terrorism system in place in the United States air travel industry. The United States Transportation Security Administration (TSA) maintains a watchlist, pursuant to 49 USC § 114 (h)(2), of "individuals known to pose, or suspected of posing, a risk of air piracy or terrorism or a threat to airline or passenger safety." The list is used to pre-emptively identify terrorists attempting to buy airline tickets or board aircraft traveling in the United States, and to mitigate perceived threats.
A Passenger Name Record (PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger, or a group of passengers travelling together. The concept of a PNR was first introduced by airlines that needed to exchange reservation information in case passengers required flights of multiple airlines to reach their destination (“interlining”). For this purpose, IATA and ATA have defined standards for interline messaging of PNR and other data through the "ATA/IATA Reservations Interline Message Procedures - Passenger" (AIRIMP). There is no general industry standard for the layout and content of a PNR. In practice, each CRS or hosting system has its own proprietary standards, although common industry needs, including the need to map PNR data easily to AIRIMP messages, has resulted in many general similarities in data content and format between all of the major systems.
A boarding pass or boarding card is a document provided by an airline during check-in, giving a passenger permission to enter the restricted area of an airport and to board the airplane for a particular flight. At a minimum, it identifies the passenger, the flight number, and the date and scheduled time for departure. A boarding pass may also indicate details of the perks a passenger is entitled to and is thus presented at the entrance of such facilities to show eligibility.
An electronic ticket, often called e-ticket, is the digital ticket equivalent of a paper ticket. The term is most commonly associated with airline issued tickets. Electronic ticketing for urban or rail public transport is usually referred to as travel card or transit pass. It is also used in ticketing in the entertainment industry.
Jardine Airport Services Limited (JASL) trading as Jardine Aviation Services and JASG, formed in 1988 as a joint venture of Jardine Matheson Group and Air China Group. However, Jardines' involvement in Hong Kong aviation began as early as 1946 as Jardine Airways.
In the airline industry, a baggage handler is a person who loads and unloads baggage, and other cargo for transport via aircraft. With most airlines, the formal job title is "fleet service agent/clerk", though the position is commonly known amongst airline employees as a "ramp agent", due to the job's location on the airport ramp (tarmac).
SITA is a multinational information technology company providing IT and telecommunication services to the air transport industry. The company provides its services to around 400 members and 2,800 customers worldwide which it claims is about 90% of the world's airline business.
Bag tags, also known as baggage tags, baggage checks or luggage tickets, have traditionally been used by bus, train, and airline carriers to route checked luggage to its final destination. The passenger stub is typically handed to the passenger or attached to the ticket envelope:
Check-in is the process whereby people announce their arrival at a hotel, airport, hospital, seaport, or event.
In airline reservation systems, a record locator is an alphanumeric or alpha code used to access a specific record. They are typically 6 characters in length though Easyjet currently uses record locators which are either 6 or 7 characters.. When a passenger, travel agent or airline employee refers to a record locator they typically mean a pointer to a specific reservation which is known as a Passenger Name Record or PNR. However, a record locator can point at records containing other forms of data. Record locators are unique within a given system at a specific point in time. Because the number of character combinations in 6 characters is finite albeit very large, record locators get reused once the data to which it refers has been purged from the system. Because 1, I and L can be confused these characters are not always used in record locators. The pool of available character combinations is further reduced because the locator is actually a location address and there are rules about what character combinations can be used for such addresses.
A global distribution system (GDS) is a computerised network system owned or operated by a company that enables transactions between travel industry service providers, mainly airlines, hotels, car rental companies, and travel agencies. The GDS mainly uses real-time inventory to service providers. Travel agencies traditionally relied on GDS for services, products and rates in order to provide travel-related services to the end consumers. Thus, a GDS can link services, rates and bookings consolidating products and services across all three travel sectors: i.e., airline reservations, hotel reservations, car rentals.
IATA delay codes were created to standardise the reporting by airlines of commercial flight departure delays. Previously, every airline had its own system, which made the sharing and aggregation of flight delay information difficult. IATA standardised the flight delay reporting format by using codes that attribute cause and responsibility for the delay; this supports aviation administration and logistics and helps to define any penalties arising. These codes are used in movement messages sent electronically by SITA from the departure airport to the destination airport and also in the internal administration of the airlines, airports and ground handling agents.
Ground Support Equipment (GSE) is the support equipment found at an airport, usually on the apron, the servicing area by the terminal. This equipment is used to service the aircraft between flights. As the name suggests, ground support equipment is there to support the operations of aircraft whilst on the ground. The role of this equipment generally involves ground power operations, aircraft mobility, and cargo/passenger loading operations.
Airport check-in is the process whereby passengers are accepted by an airline at the airport prior to travel. The airlines typically use service counters found at airports. The check-in is normally handled by an airline itself or a handling agent working on behalf of an airline. Passengers usually hand over any baggage that they do not wish or are not allowed to carry in to the aircraft's cabin and receive a boarding pass before they can proceed to board their aircraft.
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket.
Airline reservation systems (ARS) are part of the so-called passenger service systems (PSS), which are applications supporting the direct contact with the passenger.
Videcom International Limited is a United Kingdom travel technology company based in Henley-on-Thames. It designs, develops and provides modern computer reservations systems to airlines and the travel industry, specializing in the hosting and distribution of airline sales.
A passenger service system (PSS) is a series of critical systems used by airlines. The PSS usually comprises an airline reservations system, an airline inventory system and a departure control system (DCS).
