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A digital architect is a person who designs business processes in the digital era to improve customer experience, increase profitability, and improve competitive position.
| | This article needs additional citations for verification .(August 2016) |
A digital architect is a person who designs business processes in the digital era to improve customer experience, increase profitability, and improve competitive position.
Digital architects focus on:
The business case for a digital architect role within enterprise: [1]
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Information architecture (IA) is the structural design of shared information environments; the art and science of organizing and labelling websites, intranets, online communities and software to support usability and findability; and an emerging community of practice focused on bringing principles of design, architecture and information science to the digital landscape. Typically, it involves a model or concept of information that is used and applied to activities which require explicit details of complex information systems. These activities include library systems and database development.
A management information system (MIS) is an information system used for decision-making, and for the coordination, control, analysis, and visualization of information in an organization. The study of the management information systems involves people, processes and technology in an organizational context. In other words, it serves, as the functions of controlling, planning, decision making in the management level setting.
Data management comprises all disciplines related to handling data as a valuable resource, it is the practice of managing an organization’s data so it can be analyzed for decision making.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, but towards the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers.
Enterprise architecture (EA) is a business function concerned with the structures and behaviours of a business, especially business roles and processes that create and use business data. The international definition according to the Federation of Enterprise Architecture Professional Organizations is "a well-defined practice for conducting enterprise analysis, design, planning, and implementation, using a comprehensive approach at all times, for the successful development and execution of strategy. Enterprise architecture applies architecture principles and practices to guide organizations through the business, information, process, and technology changes necessary to execute their strategies. These practices utilize the various aspects of an enterprise to identify, motivate, and achieve these changes."
Enterprise content management (ECM) extends the concept of content management by adding a timeline for each content item and, possibly, enforcing processes for its creation, approval, and distribution. Systems using ECM generally provide a secure repository for managed items, analog or digital. They also include one methods for importing content to manage new items, and several presentation methods to make items available for use. Although ECM content may be protected by digital rights management (DRM), it is not required. ECM is distinguished from general content management by its cognizance of the processes and procedures of the enterprise for which it is created.
NICE is an Israeli technology company specializing in customer relations management software, artificial intelligence, and digital and workforce engagement management. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
A Chief Data Officer (CDO) is a corporate officer responsible for enterprise-wide governance and utilization of information as an asset, via data processing, analysis, data mining, information trading and other means. CDOs usually report to the chief executive officer (CEO), although depending on the area of expertise this can vary. The CDO is a member of the executive management team and manager of enterprise-wide data processing and data mining. gizmoi.
A federal enterprise architecture framework (FEAF) is the U.S. reference enterprise architecture of a federal government. It provides a common approach for the integration of strategic, business and technology management as part of organization design and performance improvement.
Unicom System Architect is an enterprise architecture tool that is used by the business and technology departments of corporations and government agencies to model their business operations and the systems, applications, and databases that support them. System Architect is used to build architectures using various frameworks including TOGAF, ArchiMate, DoDAF, MODAF, NAF and standard method notations such as sysML, UML, BPMN, and relational data modeling. System Architect is developed by UNICOM Systems, a division of UNICOM Global, a United States-based company.
The Penn State College of Information Sciences and Technology, also known as the College of IST, opened in 1999 as the information school of The Pennsylvania State University. Headquartered at the University Park campus in University Park, Pennsylvania, the college's programs are offered at 21 Penn State campus locations. Dr. Andrea Tapia currently serves as the college's interim dean.
Artificial intelligence marketing (AIM) is a form of marketing that uses artificial intelligence concepts and models such as machine learning, Natural process Languages, and Bayesian Networks to achieve marketing goals. The main difference between AIM and traditional forms of marketing resides in the reasoning, which is performed by a computer algorithm rather than a human.
Dennis E. Wisnosky is an American consultant, writer and former chief architect and chief technical officer of the US DoD Business Mission Area (BMA) within the Office of Business Transformation. He is known as one of the creators and initiators of the Integrated Definition (IDEFs) language, a standard for modeling and analysis in management and business improvement efforts.
A customer experience system is a business and operational support system (BSS/OSS) intended to help service providers to improve customer experience.
A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users. The interaction may be via text, graphical interface, or voice - as some virtual assistants are able to interpret human speech and respond via synthesized voices.
Oracle Fusion Applications (OFA) are a suite of applications built on Oracle Cloud that include cloud-based applications for enterprise resource planning (ERP), enterprise performance management (EPM), supply chain management and manufacturing (SCM), human capital management (HCM), and customer experience (CX).
Oracle Cloud is a cloud computing service offered by Oracle Corporation providing servers, storage, network, applications and services through a global network of Oracle Corporation managed data centers. The company allows these services to be provisioned on demand over the Internet.
Amelia, formerly known as IPsoft, is an American technology company. It primarily focuses on artificial intelligence and cognitive and autonomic products for business. Its main products are Amelia, a Conversational AI platform, and Amelia AIOps, an IT operations management platform.
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