Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Telecommunications in the Philippines are well-developed due to the presence of modern infrastructure facilities. The industry was deregulated in 1995 when President Fidel Ramos signed Republic Act 7925. This law opened the sector to more private players and improved the provision of telecom services are better and fairer rates, leading to the creation of many telecommunication service providers for mobile, fixed-line, Internet and other services.
Philippine Airlines (PAL), a trade name of PAL Holdings, Inc., also known historically as Philippine Air Lines, is the flag carrier of the Philippines. Headquartered at the PNB Financial Center in Pasay, the airline was founded in 1941 and is the first and oldest commercial airline in Asia operating under its original name.
Digitel Mobile Philippines, Inc., doing business as Sun Cellular, is a wholly owned subsidiary of Digital Telecommunications Philippines (Digitel), which in turn is owned by PLDT and is one of the Philippines’ largest mobile telecommunications companies. It was established by Digitel in September 2001 to provide wireless public and private telecommunications services. Sun Cellular is known for introducing unlimited call and text services in the Philippines.
PLDT, Inc., formerly known as the Philippine Long Distance Telephone Company, is a Philippine telecommunications, internet and digital service holdings company. It is one of the country's major telecommunications providers, along with Globe Telecom and startup Dito Telecommunity.Founded in 1928, it is the oldest and largest telecommunications company in the Philippines, in terms of assets and revenues.
Smart Communications, Inc., commonly referred to as Smart, is a wholly owned wireless communications and digital services subsidiary of PLDT, Inc., a telecommunications and digital services provider based in the Philippines. The company has 73 million mobile subscribers as of 2020, under the brands Smart, Sun, and TNT. Smart's wireless broadband subscribers number 3.8 million under the brands Smart Bro and Sun Wireless Broadband.
One of the most dynamic and fastest growing sectors in the Philippines is the information technology–business process outsourcing (IT-BPO) industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and medical transcription. The IT-BPO industry plays a major role in the country's growth and development.
TNT is a cellular service of Smart Communications in the Philippines. By April 2000, Piltel launched its GSM brand, Talk 'N Text. Piltel also reported 16,590,737 subscribers to its GSM brand, Talk 'N Text, before its transfer to Smart. Piltel used the 912 area code for its AMPS/CDMA service. However, it is now used for TNT.
JG Summit Holdings, Inc (JGSHI) is one of the largest conglomerates in the Philippines with business interests in air transportation, banking, food manufacturing, hotels, petrochemicals, power generation, publishing, real estate and property development, and telecommunications. Key subsidiaries include Universal Robina and Cebu Pacific. Incorporated on November 1990, JG Summit Holdings was founded by John Gokongwei Jr., one of the wealthiest individuals in Southeast Asia. In 2010, JGSHI was one of the ten most profitable companies on the Philippine Stock Exchange.
Nation Broadcasting Corporation (NBC) is a Filipino radio and TV network established in 1963. As of December 2013, NBC is a subsidiary of MediaQuest Holdings, Inc. under the PLDT Beneficial Trust Fund. NBC operates television and radio stations with airtime being leased by affiliate TV5 and its corporate offices and studios are located at the TV5 Media Center, Reliance cor. Sheridan Sts., Mandaluyong.
Telephone numbers in the Philippines follow an open telephone numbering plan and an open dial plan. Both plans are regulated by the National Telecommunications Commission, an attached agency under the Department of Information and Communications Technology (DICT).
Internet in the Philippines first became available on March 29, 1994, with the Philippine Network Foundation (PHNet) connecting the country and its people to Sprint in the United States via a 64 kbit/s link. As of January 2020, there are 73,000,000 people using the internet in the country, penetrating 67% of the total population.
PAL Express, legally known as Air Philippines Corporation and formerly branded as Air Philippines and Airphil Express, is a wholly owned subsidiary airline of Philippine Airlines which is under its ownership. It is PAL's regional brand, with services from its hubs in Manila, Clark, Cebu, and Davao.
ABS-3, formerly ABS-5, was initially named Agila 2 after the Philippine eagle, before being acquired by Asia Broadcast Satellite (ABS). Launched in 1997, the satellite provided telecommunications services for Mabuhay Satellite Corporation before being sold to ABS in 2009. Built by Space Systems/Loral, the satellite provides coverage in the Asia-Pacific region. Its control station is located at the Subic Bay Freeport Zone in the Philippines. The satellite was launched by Long March 3B and positioned at 146°E longitude.
Digital Telecommunications Phils., Inc., commonly known as Digitel, was the second-largest fixed-line and the third-largest mobile telecommunications company in the Philippines. It is also the company that owns Sun Cellular, a mobile phone service.
Cignal is a Philippine satellite television and IPTV provider, owned by Cignal TV Inc., a wholly owned subsidiary of the MediaQuest Holdings Inc. under the PLDT Beneficial Trust Fund.
MediaQuest Holdings, Inc. is a Philippine-based media conglomerate that provides radio and television broadcasting, as well as direct-to-home satellite services and print media. Though an affiliate of telecommunications company PLDT, MediaQuest is owned by the former's Beneficial Trust Fund, a retirement pension plan funded through its Philippine Depository Receipts. PLDT does not directly own any media property as the current 1987 Constitution states that media companies should be 100% owned by Filipinos and the company's major shareholders include foreign entities such as First Pacific and Nippon Telegraph and Telephone.
TV5 Network Inc., commonly known as TV5, is a Filipino media company based in Mandaluyong, with its alternate studios based in Novaliches, Quezon City. It is owned by MediaQuest Holdings, an investee company of Philippine telecommunications giant PLDT, through its Beneficial Trust Fund, and headed by business tycoon Manuel V. Pangilinan.
Cignal TV, Inc., also known by its legal trading name Mediascape Inc., is a Filipino media and telecommunications firm in the Philippines. A wholly owned subsidiary of the media conglomerate MediaQuest Holdings under the PLDT Beneficial Trust Fund, the firm operates its pay television services, subscription television networks, television and film entertainment production, and fiber broadband internet.
