Effective group decision-making

Last updated

The Effective Group Decision-Making Theory is one of several theories of intercultural communication. [1]

Contents

Decision-making

Developed in the 1990s by John G. Oetzel it focuses on decision-making within groups integrating also the Vigilant Interaction Theory (Hirokawa and Rost) as well as the Face Negotiation Theory by Ting-Toomey. Hirokawa was involved in another theory along with Denis Gouran on Functional Theory of Group Decision making in the 1980s. [2] It takes the influence of culture on group processes as a basis and it depends on social interactions among group members. The purpose of this study which is to determine whether relationship between group interaction quality and group decision performance can be generalized to established organizational groups. [3] Thus the theory presents different group constellations and their way of making decisions. Emphasizing the possible success Oetzels theory belongs to the theories focusing on effective outcomes. Oetzel states that groups making decisions can be homogeneous, i.e. monocultural or heterogeneous, i.e. multicultural. Within multicultural groups, there exist different decision-making strategies with the individuals due to the diverse cultural backgrounds. These different strategies may lead to conflicts in the process. The diverse backgrounds of the individuals will also result in different strategies for dealing with those conflicts. The effectiveness of a decision is dependent on the groups efforts to analyze and understand the specific task and objective at hand, and identify the positive and negatives of all alternative choices to find the best solution possible. [4]

Vigilant Interaction Theory describes the group decision-making process as a series of interrelated sub-decisions leading to the final decision. According to the theory the quality of the final decision is based on 1)analysis of the problem/ situation 2) establishment of goals and objectives 3)evaluation of positive and negative qualities of the available choices. [5] This theory shows that group decision performance is largely dependent on the wise group decision-makings from social interactions.

Propositions

1 through 7

The theory contains 14 propositions [6] as a core. Of those, the first half focuses on the influence of input on the process of decision-making. Here Oetzel assumes that individual members of homogeneous groups activate either independent self-construals (such members emphasize the quality decision and are not primarily interested in relationships among members) or interdependent self construals (those members are concerned for cooperation and others; the decision is secondary). Therefore homogeneous groups consisting of members that activate independent will take longer to reach a decision. The process is less cooperative and will have more conflicts than with homogeneous groups whose members activate interdependent self-construals. In addition to that, heterogeneous groups will less likely reach consensus than homogeneous groups since with homogeneous groups the single members are more committed to their group and that their contributions are treated more equally than in heterogeneous groups. Furthermore Oetzel claims that groups where the majority of members activate independent self-construals will most likely use dominating conflict-strategies, whereas with groups where most members use interdependent self-construals will use strategies of avoiding, compromising or obliging when dealing with conflicts.

8 through 14

Propositions 8 to 14 focus on the influence of the process on the outcome, i.e. on the decision. Those groups that use cooperative styles of conflict-management such as compromising make more effective decisions than those who use avoiding or competing styles as they put the group before the personal goals and have more creative solutions. Decisions will also be more effective in groups where members activate their personal identities. In groups were members activate social identities decisions will less effective since the different ideas of members are not used to their full extent and participation is unequal. This leads to the assumption that the more equal members in their groups are and the more committed individuals are to their group and to the decision the more effective the outcome will be. Therefore decisions reached by consensus are more effective than those made by majority for example. Finally the VIT’s “functional requisites” can predict the quality of decisions in mono- and multicultural groups. Those groups who meet these requisites will make decisions of higher quality.

However, not all propositions have been evaluated yet and Oetzel does not consider his theory finished.

Related Research Articles

<span class="mw-page-title-main">Team</span> Group linked in a common purpose

A team is a group of individuals working together to achieve their goal.

<span class="mw-page-title-main">Acculturation</span> Process of cultural and psychological change

Acculturation is a process of social, psychological, and cultural change that stems from the balancing of two cultures while adapting to the prevailing culture of the society. Acculturation is a process in which an individual adopts, acquires and adjusts to a new cultural environment as a result of being placed into a new culture, or when another culture is brought to someone. Individuals of a differing culture try to incorporate themselves into the new more prevalent culture by participating in aspects of the more prevalent culture, such as their traditions, but still hold onto their original cultural values and traditions. The effects of acculturation can be seen at multiple levels in both the devotee of the prevailing culture and those who are assimilating into the culture.

Intercultural communication is a discipline that studies communication across different cultures and social groups, or how culture affects communication. It describes the wide range of communication processes and problems that naturally appear within an organization or social context made up of individuals from different religious, social, ethnic, and educational backgrounds. In this sense, it seeks to understand how people from different countries and cultures act, communicate, and perceive the world around them. Intercultural communication focuses on the recognition and respect of those with cultural differences. The goal is mutual adaptation between two or more distinct cultures which leads to biculturalism/multiculturalism rather than complete assimilation. It promotes the development of cultural sensitivity and allows for empathic understanding across different cultures.

<span class="mw-page-title-main">Teamwork</span> Collaborative effort of a team to achieve a common goal

Teamwork is the collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way. This concept is seen within the greater framework of a team, which is a group of interdependent individuals who work together towards a common goal. The four key characteristics of a team include a shared goal, interdependence, boundedness and stability, the ability to manage their own work and internal process, and operate in a bigger social system. Basic requirements for effective teamwork are an adequate team size. The context is important, and team sizes can vary depending upon the objective. A team must include at least 2 or more members, and most teams range in size from 2 to 100. Sports teams generally have fixed sizes based upon set rules, and work teams may change in size depending upon the phase and complexity of the objective. Teams need to be able to leverage resources to be productive, and clearly defined roles within the team in order for everyone to have a clear purpose. Teamwork is present in any context where a group of people are working together to achieve a common goal. These contexts include an industrial organization, athletics, a school, and the healthcare system. In each of these settings, the level of teamwork and interdependence can vary from low, to intermediate, to high, depending on the amount of communication, interaction, and collaboration present between team members. E. g. Team work coordinates the work as early as possible

Cooperative learning is an educational approach which aims to organize classroom activities into academic and social learning experiences. There is much more to cooperative learning than merely arranging students into groups, and it has been described as "structuring positive interdependence." Students must work in groups to complete tasks collectively toward academic goals. Unlike individual learning, which can be competitive in nature, students learning cooperatively can capitalize on one another's resources and skills. Furthermore, the teacher's role changes from giving information to facilitating students' learning. Everyone succeeds when the group succeeds. Ross and Smyth (1995) describe successful cooperative learning tasks as intellectually demanding, creative, open-ended, and involve higher-order thinking tasks. Cooperative learning has also been linked to increased levels of student satisfaction.

The uncertainty reduction theory, also known as initial interaction theory, developed in 1975 by Charles Berger and Richard Calabrese, is a communication theory from the post-positivist tradition. It is one of the few communication theories that specifically looks into the initial interaction between people prior to the actual communication process. The theory asserts the notion that, when interacting, people need information about the other party in order to reduce their uncertainty. In gaining this information people are able to predict the other's behavior and resulting actions, all of which according to the theory is crucial in the development of any relationship.

Cultural competence, also known as intercultural competence, is a range of cognitive, affective, and behavioural skills that lead to effective and appropriate communication with people of other cultures. Intercultural or cross-cultural education are terms used for the training to achieve cultural competence.

Communication accommodation theory (CAT) is a theory of communication developed by Howard Giles. This theory concerns "(1) the behavioral changes that people make to attune their communication to their partner, (2) the extent to which people perceive their partner as appropriately attuning to them." The basis of the theory lies in the idea that people adjust their style of speech to one another. Doing this helps the message sender gain approval from the receiver, increases efficiency in communication between both parties, and helps the sender maintain a positive social identity. This theory is concerned with the links between language, context, and identity. It focuses on both the intergroup and interpersonal factors that lead to accommodation, as well as the ways that power, macro and micro-context concerns affect communication behaviors. Accommodation is usually considered to be between the message sender and the message receiver, but the communicator also often accommodates to a larger audience- either a group of people that are watching the interaction or society in general.

Chronemics is the role of time in communication. It is one of several subcategories to emerge from the study of nonverbal communication. According to the Encyclopedia of Special Education "Chronemics includes time orientation, understanding and organization; use of and reaction to time pressures; our innate and learned awareness of time; wearing or not wearing a watch; arriving, starting, and ending late or on time." A person's perception and values placed on time plays a considerable role in their communication process. The use of time can affect lifestyles, personal relationships, and work life. Across cultures, people usually have different time perceptions, and this can result in conflicts between individuals. Time perceptions include punctuality, interactions, and willingness to wait. Three main types of time in chronemics are: interactive, conceptual, and social.

In social psychology, a construal is a way that people perceive, comprehend, and interpret their world, particularly the acts of others toward them.

Socio-ecological models were developed to further the understanding of the dynamic interrelations among various personal and environmental factors. Socioecological models were introduced to urban studies by sociologists associated with the Chicago School after the First World War as a reaction to the narrow scope of most research conducted by developmental psychologists. These models bridge the gap between behavioral theories that focus on small settings and anthropological theories.

Integrative communication theory is a theory of cross-cultural adaptation proposed by Young Yun Kim. The first widely published version of Kim's theory is found in the last three chapters of a textbook authored by William Gudykunst with Young Yun Kim as second author. See acculturation and assimilation.

Anxiety/Uncertainty Management (AUM) theory is known as the high levels of anxiety one may experience as they come in contact with those of another culture. This concept was first introduced by William B. Gudykunst to further define how humans effectively communicate based on their anxiety and uncertainty in social situations. Gudykunst believed that in order for successful intercultural communication a reduction in anxiety/uncertainty must occur. This is assuming that the individuals within the intercultural encounter are strangers. AUM is a theory based on the Uncertainty Reduction Theory (URT) which was introduced by Berger and Calabrese in 1974. URT provides much of the initial framework for AUM, and much like other theories in the communication field AUM is a constantly developing theory, based on the observations of human behaviour in social situations.

<span class="mw-page-title-main">Face negotiation theory</span>

Face-Negotiation Theory is a theory conceived by Stella Ting-Toomey in 1985, to understand how people from different cultures manage rapport and disagreements. The theory posited "face", or self-image when communicating with others, as a universal phenomenon that pervades across cultures. In conflicts, one's face is threatened; and thus the person tends to save or restore his or her face. This set of communicative behaviors, according to the theory, is called "facework". Since people frame the situated meaning of "face" and enact "facework" differently from one culture to the next, the theory poses a cultural-general framework to examine facework negotiation. It is important to note that the definition of face varies depending on the people and their culture and the same can be said for the proficiency of facework.

Conversational Constraints Theory, developed in Min-Sun Kim, attempts to explain how and why certain conversational strategies differ across various cultures and the effects of these differences. It is embedded in the Social Science communication approach which is based upon how culture influences communication. There are five universal conversational constraints: 1) clarity, 2) minimizing imposition, 3) consideration for the other's feelings, 4) risking negative evaluation by the receiver, and 5) effectiveness. These five constraints pivot on the notion of if a culture is more social relational, or task oriented.

<span class="mw-page-title-main">Identity management theory</span>

Identity management theory is an intercultural communication theory from the 1990s. It was developed by William R. Cupach and Tadasu Todd Imahori on the basis of Erving Goffman's Interaction ritual: Essays on face-to-face behavior (1967). Cupach and Imahori distinguish between intercultural communication and intracultural communication.

<span class="mw-page-title-main">Interpersonal communication</span> Exchange of information between two or more people who are interdependent

Interpersonal communication is an exchange of information between two or more people. It is also an area of research that seeks to understand how humans use verbal and nonverbal cues to accomplish a number of personal and relational goals.

Muneo Jay Yoshikawa is a Japanese professor, author, researcher and consultant in the fields of intercultural communication, human development, human resource management, and leadership.

Team composition refers to the overall mix of characteristics among people in a team, which is a unit of two or more individuals who interact interdependently to achieve a common objective. It is based on the attributes among individuals that comprise the team, in addition to their main objective.

Decision-making is a mental activity which is an integral part of planning and action taking in a variety of contexts and at a vast range of levels, including, but not limited to, budget planning, education planning, policy making, and climbing the career ladder. People all over the world engage in these activities. The underlying 'cross-cultural differences in decision-making can be a great contributing factor to efficiency in cross-cultural communications, negotiations, and conflict resolution.

References

  1. Gudykunst, William B. (2003), "Intercultural Communication Theories", in: Gudykunst, William B (ed.), Cross-Cultural and Intercultural Communication, 167-189, Thousand Oaks: Sage.
  2. "Functional Group Decision-Making Theory".
  3. Randy Hirokawa; Kathryn Rost,"Effective Group Decision Making in Organizations: Field Test of the Vigilant Interaction Theory", February 1992
  4. Hirokawa, Randy Y.; Rost, Kathryn M. (1992). "Effective Group Decision Making in Organizations". Management Communication Quarterly. 5 (3): 267–288. doi:10.1177/0893318992005003001. S2CID   143624493.
  5. Randy Hirokawa, ["Effective Group Decision Making in Organizations Field Test of Vigilant Interaction Theory"], Management Communication Quarterly, 1992
  6. Oetzel, John G. (1995), "Intercultural small groups: An effective decision-making theory", in Wiseman, Richard L (ed.), Intercultural communication theory, 247-270, Thousands Oaks: Sage.