Expert Global Solutions

Last updated
Expert Global Solutions, Inc. (EGS)
Company typePrivate
IndustryBusiness Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Services
Founded2012 [1]
Headquarters
United States
Number of locations
Over 100 Globally
RevenueApproximately 2 billion USD
Owner One Equity Partners
Number of employees
~43,000 (2012)
Parent Alorica
Website www.egscorp.com

Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas, [2] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services. [3] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services. [4] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co. [5]

Contents

In 2016, the company was acquired by Alorica Inc, a California-based customer service company. [6]

History

Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions. [7] [8] One Equity Partners acquired APAC Customer Services in July 2011. [9]

Alorica, the parent company of Expert Global Solutions, after its acquisition in June 2016 Alorica logo.svg
Alorica, the parent company of Expert Global Solutions, after its acquisition in June 2016

A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016. [11]

References

  1. ↑ "EGS Profile". Egscorp.com. 2012-10-03. Archived from the original on 2012-12-31. Retrieved 2012-10-13.
  2. ↑ EGS Fact Sheet [ dead link ]
  3. ↑ Patrick Lunsford (2009-03-27). "Completes Merger, Introduces World to Expert Global Solutions, Inc". Insidearm.com. Archived from the original on 2013-01-26. Retrieved 2012-10-13.
  4. ↑ "NCO and APAC merger means CRM outsourcing game change". OVUM. Archived from the original on 2013-01-30. Retrieved 2012-10-13.
  5. ↑ "Nco Group Announces Completion Of Apac Merger And Refinancing". Oneequity.com. 2012-04-03. Retrieved 2012-10-13.
  6. ↑ "California company acquires Plano-based Expert Global Solutions" . Retrieved December 16, 2017.
  7. ↑ "One Equity Partners Exits Expert Global". peprofessional.com. Retrieved 2024-09-23.
  8. ↑ "NCO Completes Merger, Introduces World to Expert Global Solutions, Inc". www.insidearm.com. 2012-04-03. Retrieved 2024-09-23.
  9. ↑ "APAC Customer Services Acquired By One Equity Partners - Quick Facts". RTTNews. Retrieved 2024-09-23.
  10. ↑ "Alorica completes acquisition of Expert Global Solutions, solidifying Company as the clear leader in the U.S. market". Alorica. 30 June 2016. Retrieved 10 July 2019.
  11. ↑ "Alorica to acquire Expert Global Solutions". www.spglobal.com. Retrieved 2024-09-23.
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.