Expert Global Solutions

Last updated
Expert Global Solutions, Inc. (EGS)
Company typePrivate
IndustryBusiness Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Services
Founded2012 [1]
Headquarters
United States
Number of locations
Over 100 Globally
RevenueApproximately 2 billion USD
Owner One Equity Partners
Number of employees
~43,000 (2012)
Parent Alorica
Website www.egscorp.com
The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016 Alorica logo.svg
The parent company of Expert Global Solutions, after its acquisition by Alorica in June 2016

Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas, [3] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services. [4] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services. [5] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co. [6]

Contents

In 2016, the company was acquired by Alorica Inc, a California-based customer service company. [7]

History

Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions. [8] [9] One Equity Partners acquired APAC Customer Services in July 2011. [10]

A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016. [11]

References

  1. ↑ "EGS Profile". Egscorp.com. 2012-10-03. Archived from the original on 2012-12-31. Retrieved 2012-10-13.
  2. ↑ "Alorica completes acquisition of Expert Global Solutions, solidifying Company as the clear leader in the U.S. market". Alorica. 30 June 2016. Retrieved 10 July 2019.
  3. ↑ EGS Fact Sheet [ dead link ]
  4. ↑ Patrick Lunsford (2009-03-27). "Completes Merger, Introduces World to Expert Global Solutions, Inc". Insidearm.com. Archived from the original on 2013-01-26. Retrieved 2012-10-13.
  5. ↑ "NCO and APAC merger means CRM outsourcing game change". OVUM. Archived from the original on 2013-01-30. Retrieved 2012-10-13.
  6. ↑ "Nco Group Announces Completion Of Apac Merger And Refinancing". Oneequity.com. 2012-04-03. Retrieved 2012-10-13.
  7. ↑ "California company acquires Plano-based Expert Global Solutions" . Retrieved December 16, 2017.
  8. ↑ "One Equity Partners Exits Expert Global". peprofessional.com. Retrieved 2024-09-23.
  9. ↑ "NCO Completes Merger, Introduces World to Expert Global Solutions, Inc". www.insidearm.com. 2012-04-03. Retrieved 2024-09-23.
  10. ↑ "APAC Customer Services Acquired By One Equity Partners - Quick Facts". RTTNews. Retrieved 2024-09-23.
  11. ↑ "Alorica to acquire Expert Global Solutions". www.spglobal.com. Retrieved 2024-09-23.
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