Flightfox

Last updated
Flightfox
Flightfoxlogo.svg
Type of business Private company
Available inEnglish
Founded2012
Headquarters Boulder, Colorado, United States
Area servedWorldwide
Founder(s) Lauren McLeod
Todd Sullivan
Wojciech Borkowski
IndustryTravel
Products Expert flight search
Website Flightfox.com
Current statusActive

Flightfox is a website that offers consultative flight searching by allowing users to launch trips in which contracted experts consult with the customer to find the lowest airfares and construct the best itinerary. The customer pays a flat rate fee which provides access to a consultant. [1] [2]

Contents

History

Flightfox was founded in 2012 by Todd Sullivan and Lauren McLeod, in Eveleigh, New South Wales, Australia. They were frequent travellers and were seeking to make their travel funds go further. They raised $800,000 in seed funding from Silicon Valley and Australian investors to set up the venture. [3] As part of the process Sullivan and McLeod moved to Mountain View to take part in a Y-Combinator class, that provides intensive mentoring for start-ups. [4]

Eveleigh, New South Wales Suburb of Sydney, New South Wales, Australia

Eveleigh is an inner-city suburb of Sydney, in the state of New South Wales, Australia. Eveleigh is located about 3 kilometres south of the Sydney central business district and is part of the local government area of the City of Sydney.

New South Wales State of Australia

New South Wales is a state on the east coast of Australia. It borders Queensland to the north, Victoria to the south, and South Australia to the west. Its coast borders the Tasman Sea to the east. The Australian Capital Territory is an enclave within the state. New South Wales' state capital is Sydney, which is also Australia's most populous city. In March 2019, the population of New South Wales was over 8 million, making it Australia's most populous state. Just under two-thirds of the state's population, 5.1 million, live in the Greater Sydney area. Inhabitants of New South Wales are referred to as New South Welshmen.

Silicon Valley Region in California, United States

Silicon Valley is a region in the southern part of the San Francisco Bay Area in Northern California that serves as a global center for high technology, innovation, and social media. It corresponds roughly to the geographical Santa Clara Valley, although its boundaries have increased in recent decades. San Jose is the Valley's largest city, the third-largest in California, and the tenth-largest in the United States. Other major Silicon Valley cities include Palo Alto, Menlo Park, Redwood City, Cupertino, Santa Clara, Mountain View, and Sunnyvale. The San Jose Metropolitan Area has the third-highest GDP per capita in the world, according to the Brookings Institution.

Sullivan and McLeod had previously created Globetrooper, which allowed travellers to meet up with other like-minded people to go travelling together. They sold Globetrooper in October 2011. McLeod commented that after creating Globetrooper they realised that they needed a business model from its inception and needed to listen more to its users on improving the site. Sullivan has an IT background and is the site's developer, while McLeod who has a business and design background, works on marketing and dealing with the sites users.

Flightfox previously featured a contest-style format in which multiple experts competed to find the best flights for the customer, however due to demand, a one-on-one consultative model was implemented in January 2014. [5]

Features

The Flightfox concept followed on from web based travel booking pioneers Expedia and Travelocity. Flightfox sought to bring consistently best fares by having its approved researchers find them. People applying for the service submit an itinerary proposal and is assigned to a specialist consultant who finds the lowest fare, quickest journey or otherwise best suits the flyer's preferences.

Expedia.com is an American travel booking website owned by Expedia Group. The website can be used to book airline tickets, hotel reservations, car rentals, cruises and vacation packages.

Travelocity.com is an American online travel agency. The website is owned by Expedia Group.

Flightfox considered that human searchers can locate flights for more complex travel requests, such as those with unusual luggage or needs, more readily than software based systems, as well as applying airfare tricks that allow for a lower fare. Customers have reported savings of thousands of dollars, but according to Flightfox this varies between each request. [ citation needed ]

Related Research Articles

A frequent-flyer program (FFP) is a loyalty program offered by an airline.

A PNR is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger, or a group of passengers travelling together. The concept of a PNR was first introduced by airlines that needed to exchange reservation information in case passengers required flights of multiple airlines to reach their destination (“interlining”). For this purpose, IATA and ATA have defined standards for interline messaging of PNR and other data through the "ATA/IATA Reservations Interline Message Procedures - Passenger" (AIRIMP). There is no general industry standard for the layout and content of a PNR. In practice, each CRS or hosting system has its own proprietary standards, although common industry needs, including the need to map PNR data easily to AIRIMP messages, has resulted in many general similarities in data content and format between all of the major systems.

Electronic ticket digital ticket

An electronic ticket, often called e-ticket, is the digital ticket equivalent of a paper ticket. The term is most commonly associated with airline issued tickets. Electronic ticketing for urban or rail public transport is usually referred to as travel card or transit pass. It is also used in ticketing in the entertainment industry.

Economy class, also called third class, coach class, steerage, or "Scum Class" to distinguish it from the slightly more expensive premium economy class, standard economy class or budget economy class, is the lowest travel class of seating in air travel, rail travel, and sometimes ferry or maritime travel. Historically, this travel class has been called tourist class on ocean liners and third class, or if premium economy class is counted as third class, then standard economy class is called fourth class.

Open-jaw ticket airline return ticket where the destination and/or the origin are not the same in both directions

An open-jaw ticket is an airline return ticket where the destination and/or the origin are not the same in both directions.

Airline booking ploys are used by travelers in commercial aviation to lower the price of flying by circumventing airlines' rules about how tickets may be used. They are generally a breach of the contract of carriage between the passenger and the airline, which airlines may try to enforce in various ways.

A travel website is a website on the world wide web that is dedicated to travel. The site may be focused on travel reviews, trip fares, or a combination of both. Approximately 587.3 million consumers are expected to book travel plans online in 2018.

Airline ticket entrance ticket

An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket.

A fare basis code is an alphabetic or alpha-numeric code used by airlines to identify a fare type and allow airline staff and travel agents to find the rules applicable to that fare. Although airlines now set their own fare basis codes, there are some patterns that have evolved over the years and may still be in use.

An Internet booking engine (IBE) is a website that allows consumers and travel agents to book flights, hotels, holiday packages, insurance and other services online.

Momondo is a travel fare aggregator and travel fare metasearch engine. Momondo also operates a travel information blog, Inspiration. The website is part of the Kayak.com subsidiary of Booking Holdings.

Corporate travel management (CTM) is the function of managing a company’s strategic approach to travel, the negotiations with all vendors, day-to-day operation of the corporate travel program, traveler safety and security, credit-card management and travel and expenses ('T&E') data management.

StudentUniverse is a travel booking site for students and youth. StudentUniverse offers discounted pricing and terms on flights, hotels and tours. Its Travel Services division handles client requests for groups and custom itineraries. Its service went live in 2000, and the company is based in Waltham, Massachusetts. It has proprietary verification technology that allows it to verify student status. In 2015 and 2016, WYSE named StudentUniverse "Best Youth Travel Agent" in the Global Youth Travel Awards.

FareCompare L.P. is a privately owned company which provides airline tickets, airfare, air travel planning tools, and travel advice services. The company's primary product is FareCompare.com, an airfare comparison shopping site. It also offers online group travel booking services. The company was founded in 2004 and is headquartered in Dallas, Texas.

Bereavement flight

In the United States and Canada, a bereavement flight is a flight purchased when a close relative has died or is dying. Bereavement fares used to be offered by many airlines, but as of 2015, most have stopped providing them.

JetRadar is a travel search engine that allows users to compare airline prices and offers, specializing in low-cost airfare.

Transparent Airfares Act of 2014

The Transparent Airfares Act of 2014 was a proposed legislation that would have changed government regulations about how airlines advertise fares so that they could advertise the base, listing government imposed taxes and fees separately.

Globetrooper is a free travel app known for assisting travelers in finding partners for group trips and world adventures.

Jacks Flight Club

Jack's Flight Club is a company co-founded by Jack Sheldon & Phil Wintermantle. It is an email newsletter and mobile app focusing on helping subscribers find cheap flights, using flight deal alerts. There are over 1,000,000 members in the United Kingdom and Europe.

Basic economy Type of airfare offered by airlines

Basic economy airfares are charged by a number of airlines for market segmentation. They typically replace standard economy class fares as the cheapest option for passengers and generally come with more restrictions compared to standard economy fares. Passengers traveling in basic economy are generally not allowed to change or cancel tickets or select seats for free.

References

  1. "Flightfox About". Flightfox Inc. Retrieved 24 October 2012.
  2. Stross, Randall (29 September 2012). "The Lowest Fare? Ask the Crowd". The New York Times. Retrieved 24 October 2012.
  3. "Lauren takes flight with $800,000 backing". The Sydney Morning Herald.
  4. http://www.bordermail.com.au/story/68556/creating-competition-helps-flightfox-take-off/?c=17
  5. "Why we abandoned crowdsourcing". Flightfox. Flightfox. Retrieved 5 February 2016.