Gary Klein | |
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Born | |
Education | B.A. in Psychology, Ph.D. in Experimental Psychology |
Occupation | Research Psychologist |
Spouse | Helen Klein (deceased) |
Gary Klein (born February 5, 1944, in New York City, New York, U.S.) is a research psychologist famous for pioneering in the field of naturalistic decision making. [1] By studying experts such as firefighters in their natural environment, he discovered that laboratory models could not adequately describe decision making under time pressure and uncertainty. His recognition-primed decision (RPD) model has influenced changes in the ways the Marines and Army train their officers to make decisions. [2] The concept of expertise has been central to the models he has developed, the research he has conducted, and the training and design efforts he has accomplished.
Klein received his B.A. in psychology from City College of New York (1964) and his Ph.D. in Experimental Psychology from the University of Pittsburgh (1969). He listed his main influences as Hubert Dreyfus, Adriaan de Groot, and Karl Duncker in an October 2013 interview with Bob Morris. [3]
Since 2009, Klein has been a Senior Scientist at MacroCognition LLC. [4]
He spent the first phase of his career in academia as an assistant professor of psychology at Oakland University (1970–1974). He also spent a few years as associate professor of psychology at Wilberforce University in Ohio.
The second phase was spent working for the government as a research psychologist for the U.S. Air Force (1974–1978). The Arab oil embargo of 1973 meant that pilots needed to do more of their training in simulators, and Klein began his investigations into the way people develop expertise.
The third phase began in 1978 when he founded his own R&D company, Klein Associates, to study a range of topics that are now described as the Naturalistic Decision Making framework. [5] Klein Associates grew to 37 people by the time he sold it to Applied Research Associates (ARA) in 2005.
During this third phase, Dr. Klein developed a Recognition-Primed Decision (RPD) model in 1985 to describe how people actually make decisions in natural settings. This research was subsequently incorporated in Army doctrine for command and control. [6] He presented a PreMortem method of risk assessment in 1998. [7] In 2007, he developed a naturalistic model of sensemaking, the Data/Frame model. In 2009, he presented a Management by Discovery account of how people plan when faced with ill-defined goals. He described a multi-path model of insight in 2011. He has led teams that developed several methods of cognitive task analysis for uncovering the tacit knowledge that goes into decision making and for studying cognition in complex settings, including the Critical Decision Method and the Knowledge Audit. He was one of the leaders of a team that redesigned the White House Situation Room. [8] Dr. Klein and his colleagues have also developed the Artificial Intelligence Quotient (AIQ) toolkit, including the Cognitive Tutorial, to help people better manage specific AI systems they need to manage.
In 2015, Gary founded ShadowBox LLC, a cognitive skills training company. The ShadowBox Training Method originated from a Master's thesis in 2008, conducted by now-retired fire battalion chief, Neil Hintze. Gary and Neil worked together to refine this method for training cognitive skill development. [9] The goal of the ShadowBox method is to provide a flexible, scenario-based training technique, that allows trainees to see the world through the eyes of experts — without the experts having to be present. Klein and others report that ShadowBox training has been employed in the military, law enforcement, healthcare, social services, and petrochemical domains. [10]
He is a Fellow of both the American Psychological Association and the Human Factors and Ergonomics Society. In 2008, he received the Jack A. Kraft Innovator Award from the Human Factors and Ergonomics Society. [11]
Applied psychology is the use of psychological methods and findings of scientific psychology to solve practical problems of human and animal behavior and experience. Educational and organizational psychology, business management, law, health, product design, ergonomics, behavioural psychology, psychology of motivation, psychoanalysis, neuropsychology, psychiatry and mental health are just a few of the areas that have been influenced by the application of psychological principles and scientific findings. Some of the areas of applied psychology include counseling psychology, industrial and organizational psychology, engineering psychology, occupational health psychology, legal psychology, school psychology, sports psychology, community psychology, neuropsychology, medical psychology and clinical psychology, evolutionary psychology, human factors, forensic psychology and traffic psychology. In addition, a number of specialized areas in the general area of psychology have applied branches. However, the lines between sub-branch specializations and major applied psychology categories are often mixed or in some cases blurred. For example, a human factors psychologist might use a cognitive psychology theory. This could be described as human factor psychology or as applied cognitive psychology. When applied psychology is used in the treatment of behavioral disorders there are many experimental approaches to try and treat an individual. This type of psychology can be found in many of the subbranches in other fields of psychology.
Traffic psychology is a discipline of psychology that studies the relationship between psychological processes and the behavior of road users. In general, traffic psychology aims to apply theoretical aspects of psychology in order to improve traffic mobility by helping to develop and apply crash countermeasures, as well as by guiding desired behaviors through education and the motivation of road users.
Neville A. Stanton is a British Professor Emeritus of Human Factors and Ergonomics at the University of Southampton. He is a Chartered Engineer (C.Eng), Chartered Psychologist (C.Psychol) and Chartered Ergonomist (C.ErgHF) and has written and edited over sixty books and over four hundred peer-reviewed journal papers on applications of the subject. Stanton is a Fellow of the British Psychological Society, a Fellow of The Institute of Ergonomics and Human Factors and a member of the Institution of Engineering and Technology. He has been published in academic journals including Nature. He has also helped organisations design new human-machine interfaces, such as the Adaptive Cruise Control system for Jaguar Cars.
GOMS is a specialized human information processor model for human-computer interaction observation that describes a user's cognitive structure on four components. In the book The Psychology of Human Computer Interaction. written in 1983 by Stuart K. Card, Thomas P. Moran and Allen Newell, the authors introduce: "a set of Goals, a set of Operators, a set of Methods for achieving the goals, and a set of Selections rules for choosing among competing methods for goals." GOMS is a widely used method by usability specialists for computer system designers because it produces quantitative and qualitative predictions of how people will use a proposed system.
Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks to complex issues in business and technical fields. The former is an example of simple problem solving (SPS) addressing one issue, whereas the latter is complex problem solving (CPS) with multiple interrelated obstacles. Another classification of problem-solving tasks is into well-defined problems with specific obstacles and goals, and ill-defined problems in which the current situation is troublesome but it is not clear what kind of resolution to aim for. Similarly, one may distinguish formal or fact-based problems requiring psychometric intelligence, versus socio-emotional problems which depend on the changeable emotions of individuals or groups, such as tactful behavior, fashion, or gift choices.
In the field of human factors and ergonomics, human reliability is the probability that a human performs a task to a sufficient standard. Reliability of humans can be affected by many factors such as age, physical health, mental state, attitude, emotions, personal propensity for certain mistakes, and cognitive biases.
Situational awareness or situation awareness (SA) is the understanding of an environment, its elements, and how it changes with respect to time or other factors. Situational awareness is important for effective decision making in many environments. It is formally defined as:
“the perception of the elements in the environment within a volume of time and space, the comprehension of their meaning, and the projection of their status in the near future”.
Cognitive ergonomics is a scientific discipline that studies, evaluates, and designs tasks, jobs, products, environments and systems and how they interact with humans and their cognitive abilities. It is defined by the International Ergonomics Association as "concerned with mental processes, such as perception, memory, reasoning, and motor response, as they affect interactions among humans and other elements of a system. Cognitive ergonomics is responsible for how work is done in the mind, meaning, the quality of work is dependent on the persons understanding of situations. Situations could include the goals, means, and constraints of work. The relevant topics include mental workload, decision-making, skilled performance, human-computer interaction, human reliability, work stress and training as these may relate to human-system design." Cognitive ergonomics studies cognition in work and operational settings, in order to optimize human well-being and system performance. It is a subset of the larger field of human factors and ergonomics.
The naturalistic decision making (NDM) framework emerged as a means of studying how people make decisions and perform cognitively complex functions in demanding, real-world situations. These include situations marked by limited time, uncertainty, high stakes, team and organizational constraints, unstable conditions, and varying amounts of experience.
Dylan Schmorrow is an American scientist and retired United States Defense Official. He is currently the chief scientist at Soar Technology, Inc.. He is a retired US Navy captain, and served as the deputy director of the Human Performance, Training, and BioSystems Research Directorate at the Office of the Assistant Secretary of Defense, Research & Engineering at Office of the Secretary of Defense. He was also specialty leader of the Aerospace Experimental Psychologist community and an acquisition professional in the Naval Acquisition Corps.
The psychology of reasoning is the study of how people reason, often broadly defined as the process of drawing conclusions to inform how people solve problems and make decisions. It overlaps with psychology, philosophy, linguistics, cognitive science, artificial intelligence, logic, and probability theory.
Macrocognition indicates a descriptive level of cognition performed in natural instead of artificial (laboratory) environments. This term is reported to have been coined by Pietro Cacciabue and Erik Hollnagel in 1995. However, it is also reported that it was used in the 1980s in European Cognitive Systems Engineering research. Possibly the earliest reference is the following, although it does not use the exact term "macrocognition":
A macro-theory is a theory which is concerned with the obvious regularities of human experience, rather than with some theoretically defined unit. To refer to another psychological school, it would correspond to a theory at the level of Gestalten. It resembles Newell’s suggestion for a solution that would analyse more complex tasks. However, the idea of a macro-theory does not entail an analysis of the mechanistic materialistic kind which is predominant in cognitive psychology. Thus we should have a macro-theory of remembering rather than of memory, to say nothing of short-term memory, proactive inhibition release, or memory scanning. To take another example, we should have a macro-theory of attending, rather than a mini-theory of attention, or micro-theories of limited channel capacities or logarithmic dependencies in disjunctive reaction times. This would ease the dependence on the information processing analogy, but not necessarily lead to an abandonment of the information processing terminology, the Flowchart, or the concept of control structures. The meta-technical sciences can contribute to a psychology of cognition as well as to cognitive psychology. What should be abandoned is rather the tendency to think in elementaristic terms and to increase the plethora of mini-and micro-theories. ... To conclude, if the psychological study of cognition shall have a future that is not a continued description of human information processing, its theories must be at what we have called the macro-level. This means that they must correspond to the natural units of experience and consider these in relation to the regularities of human experience, rather than as manifestations of hypothetical information processing mechanisms in the brain. A psychology should start at the level of natural units in human experience and try to work upwards towards the level of functions and human action, rather than downwards towards the level of elementary information processes and the structure of the IPS.
Karol Girdler Ross is a leading scientist in decision-making research. She received her Ph.D. in experimental psychology from the University of Tennessee and is now a chief scientist for Cognitive Performance Group of Florida and a research psychologist at the Institute for Simulation and Training (IST) at the University of Central Florida. She is currently serving a two-year appointment on the U.S. Army TRADOC Distance Learning Training Technology Subcommittee of The Army Distributed Learning Program and serves on the Defense Regional and Cultural Capabilities Assessment Working Group-Learning Objectives Subgroup. She has conducted research and development for the US Army, the USMC, the US Air Force and the Office of Naval Research. Currently at IST, she provides senior scientist oversight for the USMC R&D Program for Cognitive Skills Training for IED Defeat. Her work currently deals with the oversight of extensive cognitive task analysis of IED Defeat performance, the development and evaluation of performance metrics, multiple training interventions, training effectiveness evaluation, and modeling of cross-cultural competence.
Cognitive bias mitigation is the prevention and reduction of the negative effects of cognitive biases – unconscious, automatic influences on human judgment and decision making that reliably produce reasoning errors.
Ergonomics, also known as human factors or human factors engineering (HFE), is the application of psychological and physiological principles to the engineering and design of products, processes, and systems. Primary goals of human factors engineering are to reduce human error, increase productivity and system availability, and enhance safety, health and comfort with a specific focus on the interaction between the human and equipment.
Intuition in the context of decision-making is defined as a "non-sequential information-processing mode." It is distinct from insight and can be contrasted with the deliberative style of decision-making. Intuition can influence judgment through either emotion or cognition, and there has been some suggestion that it may be a means of bridging the two. Individuals use intuition and more deliberative decision-making styles interchangeably, but there has been some evidence that people tend to gravitate to one or the other style more naturally. People in a good mood gravitate toward intuitive styles, while people in a bad mood tend to become more deliberative. The specific ways in which intuition actually influences decisions remain poorly understood.
Mica Endsley is an American engineer and a former Chief Scientist of the United States Air Force.
Human performance modeling (HPM) is a method of quantifying human behavior, cognition, and processes. It is a tool used by human factors researchers and practitioners for both the analysis of human function and for the development of systems designed for optimal user experience and interaction. It is a complementary approach to other usability testing methods for evaluating the impact of interface features on operator performance.
While sensemaking has been studied by other disciplines under other names for centuries, in information science and computer science the term "sensemaking" has primarily marked two distinct but related topics. Sensemaking was introduced as a methodology by Brenda Dervin in the 1980s and to human–computer interaction by PARC researchers Daniel M. Russell, Mark Stefik, Peter Pirolli, and Stuart Card in 1993.
Cognitive systems engineering (CSE) is a field of study that examines the intersection of people, work, and technology, with a focus on safety-critical systems. The central tenet of cognitive systems engineering is that it views a collection of people and technology as a single unit that is capable of cognitive work, which is called a joint cognitive system.