Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
T-Mobile is the brand name used by some of the mobile communications subsidiaries of the German telecommunications company Deutsche Telekom AG in the Czech Republic, Poland and the United States.
Comcast Corporation, formerly known as American Cable Systems and then Comcast Holdings, is a multinational telecommunications and media conglomerate incorporated and headquartered in Philadelphia.
Publix Super Markets, Inc., commonly known as Publix, is an employee-owned American supermarket chain headquartered in Lakeland, Florida. Founded in 1930 by George W. Jenkins, Publix is a private corporation that is wholly owned by present and past employees and members of the Jenkins family. Publix operates throughout the Southeastern United States, with locations in Florida (867), Georgia (212), Alabama (90), South Carolina (69), Tennessee (58), North Carolina (54), Virginia (20), and Kentucky (1). Kentucky is the most recent addition to the Publix footprint, with the company's first store in that state having opened on January 10, 2024, in Louisville.
CVS Pharmacy, Inc. is an American retail corporation. A subsidiary of CVS Health, it is headquartered in Woonsocket, Rhode Island. Originally named the Consumer Value Stores, it was founded in Lowell, Massachusetts in 1963.
Cencora, Inc., formerly known as AmerisourceBergen, is an American drug wholesale company and a contract research organization that was formed by the merger of Bergen Brunswig and AmeriSource in 2001.
ShopRite is an American retailers' cooperative of supermarkets with stores in six states: Connecticut, Delaware, Maryland, New Jersey, New York and Pennsylvania.
Mediacom Communications Corporation is the United States' fifth-largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns. The company has a significant concentration of customers in the Midwest and Southeast, and is the largest broadband provider in Iowa. Founded in 1995 by Rocco B. Commisso, the current owner of the New York Cosmos and ACF Fiorentina. Mediacom is headquartered in New York and incorporated in Delaware, United States. Formerly a publicly traded firm, it went private in a $600 million transaction in March 2011 and is owned solely by Commisso as of 2011.
Mystery shopping is a method used by marketing research companies and organizations that wish to measure quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services.
Frontier Communications Parent, Inc. is an American telecommunications company. Known as Citizens Utilities Company until 2000, Citizens Communications Company until 2008, and Frontier Communications Corporation until 2020, as a communications provider with a fiber-optic network and cloud-based services, Frontier offers broadband internet, digital television, and computer technical support to residential and business customers in 25 states. In some areas it also offers home phone services.
Giant Food of Maryland, LLC is an American regional supermarket chain with 166 stores located in Delaware, Maryland, Virginia, and the District of Columbia. It is a subsidiary of Ahold Delhaize, and headquartered in unincorporated Prince George's County, Maryland, near Landover.
Health Mart is an independent pharmacy franchise with more than 5,000 member pharmacies across all 50 states. Each pharmacy is locally owned and operated, allowing Health Mart pharmacy owners to tailor their offerings to the specific communities they serve.
TalkTalk Telecom Group Limited is a British telecommunications company that provides pay television and Internet access services to businesses and consumers in the United Kingdom. It was founded in 2003 as a subsidiary of Carphone Warehouse and was demerged as a standalone company in March 2010. Its headquarters are in Salford.
T-Mobile US, Inc. is an American wireless network operator headquartered in Bellevue, Washington. Its largest shareholder is Deutsche Telekom, a German company that operates telecommunications networks in several other countries. T-Mobile is the third-largest wireless carrier in the United States, after Verizon and AT&T, with 31.43% of the market share as of June 13, 2024.
EarthLink is an American Internet service provider.
GAC Honda Automobile Co., Ltd. is a Chinese automobile manufacturing joint venture company based in Guangzhou, Guangdong province.
Superdrug Stores plc is a health and beauty retailer in the United Kingdom, and the second largest behind Boots UK. The company is owned by AS Watson Limited which is part of the A.S. Watson Group. It was acquired as part of the buyout of Kruidvat BV in October 2002. The A.S Watson Group is itself part of the Hong Kong conglomerate CK Hutchison Holdings.
Republic Wireless was an American mobile virtual network operator (MVNO). Republic sold low cost mobile phone service on partner networks. Republic started as a unique company that provided customers with VOIP numbers which relied on WiFi first with cell as a backup.
A number of different controversies and criticisms have surrounded Comcast for various reasons over its recent history. Customers of the telecommunications company report low levels of customer satisfaction on both service and cost. Comcast has also had several customer service scandals, the most notorious of which featured a representative not allowing a customer to cancel his service. This clip went viral. Comcast has also been widely criticized, most publicly by Netflix, for its position against net neutrality, the principle that all traffic on the internet should be treated equally.
Change Healthcare Inc. is a provider of revenue and payment cycle management that connects payers, providers, and patients within the U.S. healthcare system. The name also refers to a company founded in 2007 which subsequently became part of the current conglomerate. The company operates the largest financial and administrative information exchange in the United States.
