Outsourcing is a business practice in which companies use external providers to carry out business processes that would otherwise be handled internally, or in-house. Outsourcing sometimes involves transferring employees and assets from one firm to another.
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore. Infosys is the second-largest Indian IT company, after Tata Consultancy Services, by 2020 revenue figures.
Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company headquartered in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In March 2024, TCS reported that it had 601,546 employees worldwide. TCS is the second-largest Indian company by market capitalization, the most valuable IT service brands worldwide, and the top Big Tech (India) company. In 2012, it was the world's second-largest user of U.S. H-1B visas.
Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provided convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. They had approximately 130,000 employees across 33 countries.
National Association of Software and Service Companies (NASSCOM) is an Indian non-governmental trade association and advocacy group that primarily serves the Indian technology industry. Founded in 1988, NASSCOM operates as a nonprofit organization and serves as a key entity within the Indian technology sector.
Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities which are competitively important or form an integral part of a company's value chain. KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise.
Bangalore or Bengaluru, the capital city of South Indian state of Karnataka, India is the largest industrial and commercial center of South India. The economy of Bengaluru contributes over 43.65% to the economy of the State of Karnataka, accounting for 98% of the Software Exports of the State.
Business process outsourcing to India refers to the business process outsourcing services in the outsourcing industry in India, catering mainly to Western operations of multinational corporations (MNCs).
The information technology (I.T.) industry in India comprises information technology services and business process outsourcing. The share of the IT-BPM sector in the GDP of India is 7.4% in FY 2022. The IT and BPM industries' revenue is estimated at US$ 245 billion in FY 2023. The domestic revenue of the IT industry is estimated at $51 billion, and export revenue is estimated at $194 billion in FY 2023. The IT–BPM sector overall employs 5.4 million people as of March 2023. In December 2022, Union Minister of State for Electronics and IT Rajeev Chandrasekhar, in a written reply to a question in Rajya Sabha informed that IT units registered with state-run Software Technology Parks of India (STPI) and Special Economic Zones have exported software worth Rs 11.59 lakh crore in 2021–22.
Outsource Partners International (OPI) was acquired by EXL in June 2011. The acquisition marked the end of F&A outsourcing of OPI. OPI was a multinational company with headquarters in New York, NY and Los Angeles, CA. It operates from more than a dozen global locations throughout the US, UK, India, Bulgaria, and Malaysia. OPI was formed in 2002 through the acquisition of big four accounting firm's Business Process Outsourcing (BPO) division and itAccounts, a finance and accounting BPO company with an offshore F&A outsourcing facility in Bangalore, India. It offers finance, accounting and tax outsourcing services.
HCL AXON is a UK-based consultancy which sells its services to customers using SAP and Oracle as their Enterprise Resource Planning (ERP) system modeling tools. Previously listed on the London Stock Exchange, and a FTSE 250 Index constituent, the company has been a subsidiary of Indian outsourcing firm HCL Technologies since December 2008, after the reverse merger of Axon Group and HCL SAP practice.
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group.
Phaneesh Murthy is an Indian technology businessman. He was director of Infosys Ltd from 2000 to 2002. Subsequently, he became the Chief Executive Officer of iGATE Corporation in 2003, after the company acquired his start-up Quintant. Murthy later became President in 2006 and was re-elected in 2010. He served as President and CEO until May 2013. He currently serves as the CEO of Primentor, a consulting agency that mentors senior executives to promote hyper-growth.
Rusi Brij was an Indian business executive and entrepreneur. He was executive director of Satyam Computers, and CEO and vice-chairman of Hexaware Technologies. In 2003, he was named by Bain & Co. as one of India's hottest dealmakers in software. Rusi was well known and respected for his amicable mannerism, mentoring skills, people-oriented approach and a fine collection of vintage wines.
Aptara, Inc. is a US-based media company specializing in digital content development. It is headquartered in Falls Church, Virginia. Aptara's services include content production, digital publishing, data conversion, editorial services, eLearning and technology development, legal content solutions, and business process outsourcing (BPO). Its customers include publishers, information aggregators, professional societies, universities and corporations worldwide.
Ashok Vemuri is an Indian-American business executive, and Board of Director for Financial Policy and Public Responsibilities at Kroger. Vemuri was the former Chief Executive Officer of IGATE and Conduent.
Information Technology in Sri Lanka refers to business process outsourcing, knowledge process outsourcing, software development, IT Services, and IT education in Sri Lanka. Sri Lanka is always ranked among the top 50 outsourcing destinations by AT Kearney, and Colombo and ranked among "Top 20 Emerging Cities" by Global Services Magazine. The export revenue of this industry grew from USD 213 million in 2007 to USD 1.2 billion in 2021.
Sandip Sen is an Indian business executive. He is currently the Global Chief Executive Officer & Executive Director of Aegis Limited. He was appointed as the CEO on 1 December 2012.
Infosys Consulting is a management consulting, IT consulting practice within the larger Infosys organization which works in strategy, IT transformation, change management and business analytics. Infosys Consulting operates globally and currently has offices in 18 countries across the Americas, Asia Pacific and Europe. The firm was officially launched in 2004 as a fully owned subsidiary of Infosys chaired by N. R. Narayana Murthy, one of the co-founders of Infosys. For quarter-end March, 2016 Infosys Consulting and Package Implementation were reported as 33.2% of the whole of Infosys' revenue, contributing to the reported earnings of 23 cents a share on revenue of $2.4 billion that December for Infosys.
Enshored is an outsourcing company founded in 2014 which provides outsourcing services such as customer service, sales support, back office, and content moderation. Its headquarters are located in Long Beach, California and it operates from three locations in the Philippines as well as from Lisbon, Portugal. Enshored works with start-ups and scale-ups in disruptive industries.
