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The International Ombuds Association (IOA) is an organization formed to support organizational ombuds. [1] The International Ombuds Association has a number of predecessors. It was first formed as the Corporate Ombudsman Association (COA) in 1984 under founding president Mary Rowe. [2] In 1992, to better reflect its membership, the Corporate Ombudsman Association (COA) was re-named The Ombudsman Association (TOA). In July 2005, TOA joined with the University and College Ombudsman Association (UCOA, established 1985) to become the International Ombudsman Association (IOA). In 2021, it changed its name to the International Ombuds Association. [3] [4]
The IOA has promulgated both Standards of Practice and a code of ethics for Organizational Ombuds; both are founded on the idea that Ombuds are to be confidential, neutral (or impartial), informal, and independent. [5]
The IOA has four levels of membership, including members, associate members, affiliate members, and retiree members. Full membership is granted to practicing Organizational Ombuds who adhere to the IOA's standards of practice and code of ethics, holds no conflicting job functions, and do not serve as an agent of the organization for purposes of notice. [6] Associate members are practicing Organizational Ombuds who have some other job function which limits the independence, neutrality, confidentiality, or informality of their Ombudsing role, who have no job function which would make them an agent of their organization for the purpose of notice, and who support the IOA standards of practice and code of ethics but may be limited in their ability to adhere to them. [6] Affiliate members are persons or entities that support the IOA standards of practice and code of ethics, but who do not serve as Organizational Ombuds. [6] Retiree members practiced Ombudsry for two years as a member of the IOA, UCOA, or TOA before filing for that status. [6]
The organization has over 500 members from a diverse number of countries and a diverse selection of fields, including government, education, and corporate settings. [1]
Ethical codes are adopted by organizations to assist members in understanding the difference between right and wrong and in applying that understanding to their decisions. An ethical code generally implies documents at three levels: codes of business ethics, codes of conduct for employees, and codes of professional practice.
Professional ethics encompass the personal and corporate standards of behavior expected of professionals.
An audit committee is a committee of an organisation's board of directors which is responsible for oversight of the financial reporting process, selection of the independent auditor, and receipt of audit results both internal and external.
Professional responsibility is a set of duties within the concept of professional ethics for those who exercise a unique set of knowledge and skill as professionals.
An organizational ombudsman is a designated neutral or impartial dispute resolution practitioner whose major function is to provide independent, impartial, confidential and informal assistance to managers and employees, clients and/or other stakeholders of a corporation, university, non-governmental organization, governmental agency or other entity. As an independent and neutral employee, the organizational ombudsman ideally should have no other role or duties. This is in order to maintain independence and neutrality, and to prevent real or perceived conflicts of interest.
The Institute of Internal Auditors (IIA) is an international professional association. The IIA provides educational conferences and develops standards, guidance, and certifications for the internal audit profession.
The Canadian Avalanche Association (CAA) is a non-profit organization that supports avalanche practitioners in Canada by organizing professional training courses, providing a system for information exchange and ensures that members meet the highest practise standards to secure confidence in their avalanche safety programs. Being a member of the CAA requires knowledge of evolving avalanche-related sciences, specialized technical training, and extensive operational experience. CAA members serve the public by competently evaluating avalanche hazards and managing risks to protect people and property from avalanches. CAA members may work for ski resorts, industry and transportation, or public avalanche safety organizations like Avalanche Canada; helicopter, cat or ski/snowboard guiding operations; as avalanche consultants, as instructors of professional or recreational avalanche courses, researchers and more.
The Washington State Bar Association (WSBA) is the state bar association of the U.S. state of Washington. It operates under the delegated authority of the Washington Supreme Court to license the state's nearly 41,000 active and inactive lawyers and other legal professionals. In furtherance of its obligation to protect and serve the public, the WSBA regulates lawyers and other legal professionals and serves its members as a professional association. The WSBA's mission is to serve the public and the members of the Bar, to ensure the integrity of the legal profession, and to champion justice.
The South African Translators' Institute (SATI) is the largest association in South Africa representing professional, academic and amateur translators and other language practitioners. Membership is open to anyone.
The International Association of Business Communicators (IABC) is a global network of communications professionals.
Information Systems Security Association (ISSA) is a not-for-profit, international professional organization of information security professionals and practitioners. It was founded in 1984 after work on its establishment started in 1982. ISSA promotes the sharing of information security management practices through educational forums, publications and networking opportunities among security professionals.
Organizational ethics is the ethics of an organization, and it is how an organization responds to an internal or external stimulus. Organizational ethics is interdependent with the organizational culture. Although it is to both organizational behavior and industrial and organizational psychology as well as business ethics on the micro and macro levels, organizational ethics is neither organizational behavior nor industrial and organizational psychology, nor is it solely business ethics. Organizational ethics express the values of an organization to its employees and/or other entities irrespective of governmental and/or regulatory laws.
A complaint system is a set of procedures used in organizations to address complaints and resolve disputes. Complaint systems in the US have undergone significant innovation especially since about 1970 with the advent of extensive workplace regulation. Notably in many countries, conflict management channels and systems have evolved from a major focus on labor-management relations to a much wider purview that includes unionized workers and also managers, non-union employees, professional staff, students, trainees, vendors, donors, customers, etc.
International City/County Management Association is an association representing professionals in local government management. It is based in Washington, D.C., USA.
The Ombudsman for Banking Services and Investments (OBSI) is the Canadian external dispute resolution organization whose responsibility is to handle the financial disputes of consumers and small businesses that could not be resolved by the customers and the financial firms on their own. The OBSI provides the service on an impartial and independent basis, and free of charge to the consumer as an alternative to the legal system.
An ombudsman, ombud, ombuds, bud, ombudswoman, ombudsperson, or public advocate is a government employee who investigates and tries to resolve complaints, usually through recommendations or mediation. They are usually appointed by the government or by parliament.
The Independent Online Booksellers Association (IOBA) is an international trade association of independent used and rare booksellers who sell online. IOBA is dedicated to ethical business practices that promote customer confidence. The organization offers members scholarships for continuing education, a mentorship program, resources for booksellers, and a virtual community for discussions on all aspects of the bookselling profession. With a diverse international membership of over 350 booksellers, IOBA members created and follow standards for ethical and safe bookselling online. Members must provide clear and accurate descriptions and prompt shipping with fair return policies.
Ombudsmen in the United States are independent agencies who assist when a dispute arises between individuals and industry bodies or government agencies. Government ombudsman services are free to the public, like many other ombudsman and dispute resolution services, and are a means of resolving disputes outside of the court systems.
The American Psychological Association (APA) Ethical Principles of Psychologists and Code of Conduct includes an introduction, preamble, a list of five aspirational principles and a list of ten enforceable standards that psychologists use to guide ethical decisions in practice, research, and education. The principles and standards are written, revised, and enforced by the APA. The code of conduct is applicable to psychologists in a variety of areas across a variety of contexts. In the event of a violation of the code of conduct, the APA may take action ranging from termination of the APA membership to the loss of licensure, depending on the violation. Other professional organizations and licensing boards may adopt and enforce the code.
For the American science educator and education researcher, see Mary Budd Rowe.