Interpretive planning is an initial step in the planning and design process for informal learning-based institutions like museums, zoos, science centers, nature centers, botanical gardens, heritage sites, parks and other cultural facilities where interpretation is used to communicate messages, stories, information and experiences. It is a decision-making process that blends management needs and resource considerations with visitor needs and desires to determine the most effective way to communicate a message to a targeted audience. [1]
Interpretation at informal learning institutions builds on Freeman Tilden’s principles of interpretation, focusing especially on relating content in a meaningful way to a visitor's own experience, provoking emotion, thought or further inquiry into a subject. The communication goals of interpretation at mission-based institutions are based on achieving previously specified outcomes. [2] Most interpretive plans are based on a thematic approach to interpretation, and therefore, place emphasis on which themes are important to communicate to various audiences. [3] Interpretive planning may also guide how audiences will react to and interact with a particular site or exhibit. [4]
An interpretive plan establishes these specific goals for an institution's market(s) and builds a structured vision of how to achieve them by communicating to an audience through appropriate and meaningful experiences. It combines developing, organizing and analyzing content into relevant and engaging messages, with creating exciting ways for visitors to experience this content. [5] An interpretive plan establishes the communication process, through which meanings and relationships of the cultural and natural world, past and present, are revealed to a visitor through experiences with objects, artifacts, landscapes, sites, exhibits and people. [6]
To effectively engage a visitor and achieve these objectives, as well as any other institutional objectives and requirements (financial, operational, environmental, etc.), an interpretive plan is built through addressing the following issues:
The resulting product provides a vision for the future of interpretation, education, and visitor experience opportunities. It identifies and analyzes interpretation, education, and visitor experience goals and issues and recommends the most effective, efficient, and practical ways to address those goals and issues. [8] The plan guides the further design and development of the project, becoming a resource for architecture, exhibit development and fundraising. [9]
Communication is "an apparent answer to the painful divisions between self and other, private and public, and inner thought and outer world." As this definition indicates, communication is difficult to define in a consistent manner, because it is commonly used to refer to a wide range of different behaviors, or to limit what can be included in the category of communication. John Peters argues the difficulty of defining communication emerges from the fact that communication is both a universal phenomenon and a specific discipline of institutional academic study.
In communication studies, organizational communication is a field of study focusing on the communication and information flow within organizations through different roles of the media. The flow of communication within the members, individuals and organizations could be either formal or informal.
Communications management is the systematic planning, implementing, monitoring, and revision of all the channels of communication within an organization and between organizations; it also includes the organization and dissemination of new communication directives connected with an organization, network, or communications technology. Aspects of communications management include developing corporate communication strategies, designing internal and external communications directives, and managing the flow of information, including online communication. It is a mere process that helps an organization to be systematic as one within the bounds of communication.
Intercultural communication is a discipline that studies communication across different cultures and social groups, or how culture affects communication. It describes the wide range of communication processes and problems that naturally appear within an organization or social context made up of individuals from different religious, social, ethnic, and educational backgrounds. In this sense, it seeks to understand how people from different countries and cultures act, communicate, and perceive the world around them. Intercultural communication focuses on the recognition and respect of those with cultural differences. The goal is mutual adaptation between two or more distinct cultures which leads to biculturalism/multiculturalism rather than complete assimilation. It promotes the development of cultural sensitivity and allows for empathic understanding across different cultures.
Marketing Communications refers to the use of different marketing channels and tools in combination. Marketing communication channels focus on how businesses communicate a message to its desired market, or the market in general. Marketing communication tools include advertising, personal selling, direct marketing, sponsorship, communication, public relations, social media, customer journey and promotion.
Audience analysis is a task that is often performed by technical writers in a project's early stages. It consists of assessing the audience to make sure the information provided to them is at the appropriate level. The audience is often referred to as the end-user, and all communications need to be targeted towards the defined audience. Defining an audience requires the consideration of many factors, such as age, culture and knowledge of the subject. After considering all the known factors, a profile of the intended audience can be created, allowing writers to write in a manner that is understood by the intended audience.
Heritage interpretation refers to all the ways in which information is communicated to visitors to an educational, natural or recreational site, such as a museum, park or science centre. More specifically it is the communication of information about, or the explanation of, the nature, origin, and purpose of historical, natural, or cultural resources, objects, sites and phenomena using personal or non-personal methods. Some international authorities in museology prefer the term mediation for the same concept, following usage in other European languages.
Narrative inquiry or narrative analysis emerged as a discipline from within the broader field of qualitative research in the early 20th century,as evidence exists that this method was used in psychology and sociology. Narrative inquiry uses field texts, such as stories, autobiography, journals, field notes, letters, conversations, interviews, family stories, photos, and life experience, as the units of analysis to research and understand the way people create meaning in their lives as narratives.
Sheltered instruction is an approach to teaching English language learners which integrates language and content instruction. The phrase "sheltered instruction," original concept, and underlying theory of comprehensible input are all credited to Stephen Krashen.
Relevance theory is a framework for understanding the interpretation of utterances. It was first proposed by Dan Sperber and Deirdre Wilson, and is used within cognitive linguistics and pragmatics. The theory was originally inspired by the work of Paul Grice and developed out of his ideas, but has since become a pragmatic framework in its own right. The seminal book, Relevance, was first published in 1986 and revised in 1995.
Strategic communication can mean either communicating a concept, a process, or data that satisfies a long-term strategic goal of an organization by allowing facilitation of advanced planning, or communicating over long distances usually using international telecommunications or dedicated global network assets to coordinate actions and activities of operationally significant commercial, non-commercial and military business or combat and logistic subunits. It can also mean the related function within an organization, which handles internal and external communication processes. Strategic communication can also be used for political warfare.
Thematic interpretation is an approach to heritage interpretation originally advocated by Professor William J. Lewis and subsequently developed by Professor Sam H. Ham. In the thematic approach, an interpreter relies on a central theme to guide development of a communication activity or device. In presenting the activity or device, the thematic interpreter develops the theme in such a way that it will be highly relevant to an audience. According to studies, presenting a strongly relevant theme greatly increases the likelihood an interpreter will succeed in provoking an audience to think about theme-related issues.
Content marketing is a form of marketing focused on creating, publishing, and distributing content for a targeted audience online. It is often used by businesses in order to achieve the following goals: attract attention and generate leads, expand their customer base, generate or increase online sales, increase brand awareness or credibility, and engage an online community of users. Content marketing attracts new customers by creating and sharing valuable free content. It helps companies create sustainable brand loyalty, provides valuable information to consumers, and creates a willingness to purchase products from the company in the future.
Museum Planning is the creation of documents to describe a new museum’s vision, the visitor experience and an organizational plan for a new institution, or one undergoing a major expansion or change in focus.
Exhibit design is the process of developing an exhibit—from a concept through to a physical, three-dimensional exhibition. It is a continually evolving field, drawing on innovative, creative, and practical solutions to the challenge of developing communicative environments that ‘tell a story’ in a three-dimensional space.
Organizational Information Theory (OIT) is a communication theory, developed by Karl Weick, offering systemic insight into the processing and exchange of information within organizations and among its members. Unlike the past structure-centered theory, OIT focuses on the process of organizing in dynamic, information-rich environments. Given that, it contents that the main activity of organizations is the process of making sense of equivocal information. Organizational members are instrumental to reduce equivocality and achieve sensemaking through some strategies — enactment, selection, and retention of information. With a framework that is interdisciplinary in nature, organizational information theory's desire to eliminate both ambiguity and complexity from workplace messaging builds upon earlier findings from general systems theory and phenomenology.
Text and conversation is a theory in the field of organizational communication illustrating how communication makes up an organization. In the theory's simplest explanation, an organization is created and defined by communication. Communication "is" the organization and the organization exists because communication takes place. The theory is built on the notion, an organization is not seen as a physical unit holding communication. Text and conversation theory puts communication processes at the heart of organizational communication and postulates, an organization doesn't contain communication as a "causal influence", but is formed by the communication within. This theory is not intended for direct application, but rather to explain how communication exists. The theory provides a framework for better understanding organizational communication.
Shared historical authority is a current trend in museums and historical institutions which aims to open the interpretation of history to the public.
Models of communication are conceptual models used to explain the human communication process. The first major model for communication was developed in 1948 by Claude Shannon and published with an introduction by Warren Weaver for Bell Laboratories. Following the basic concept, communication is the process of sending and receiving messages or transferring information from one part (sender) to another (receiver).
Social media analytics is the process of gathering and analyzing data from social networks such as Facebook, Instagram, LinkedIn and Twitter. It is commonly used by marketers to track online conversations about products and companies. One author defined it as "the art and science of extracting valuable hidden insights from vast amounts of semi-structured and unstructured social media data to enable informed and insightful decision making."