 | |
| Formerly | West Corporation |
|---|---|
| Company type | Private [1] |
| Industry |
|
| Founder |
|
| Headquarters | Omaha, Nebraska, US |
Key people | |
| Revenue |  $2.6 billion USD (2012) [2] |
| Owner | Apollo Global Management |
Number of employees | 9,659 (2018) [3] |
| Website | intrado |
Intrado, formerly West Corporation, is an American telecommunications company. It was purchased by private equity firm Apollo Global Management on October 11, 2017. [1] [4]
Intrado is reorganized in five main segments: Cloud Collaboration, [5] Life and Safety (including 911 operations), Enterprise Communications, Digital Media (including streaming operations), and Health and Wellness (including healthcare claims and customer support) in 2019. [6] It spun out its telemarketing brand to West Revenue Generation Services (WRGS), also owned by Apollo Global Management in 2019 [7]
Gary and Mary West co-founded WATS Marketing of America in 1978. [8] The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986. [8] Gary West joined West Teleservices one year later as chairman. [8]
During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds. [8] West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube. [8]
In November 1996, West went public with 2,000 employees. [8]
In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC. [8] The following year, West acquired conferencing company InterCall and ConferenceCall.com. [8] [9]
In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group. [8] Gary and Mary West continued to maintain 25 percent of the company. [8]
In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015. [10]
In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion. [1]
On August 31, 2018 West Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract. [11]
On June 25, 2019 West Corporation rebranded itself to Intrado. [12]
On December 20, 2020 Intrado acquired Asparia, a leading provider of patient engagement solutions[ clarification needed ] for health systems, hospitals, and medical practices. [13]
On January 31, 2023 Stonepeak acquired Intrado Life & Safety for $2.4 billion. The Intrado name and brand will transitioned with the safety business. Intrado Corporation rebranded its remaining holdings to West Technology Group, LLC. [14]
On October 2, 2023 Matt Carter was appointed CEO of Intrado Life & Safety replacing Jeff Robertson. [15]
Intrado has had a history of being the responsible party for several technical issues causing 911 outages across many states in the United States.
In April 2014, Intrado was partially responsible for a 14-state 911 outage that affected an estimated 11 million people and 6,000 emergency help calls. [18] [19] [20] As a result, the FCC fined Intrado $1.4 million. [21]
In November 2019, Intrado agreed to pay $175,000 to the US Treasury due to glitches in their system that occurred in August 2018 that left millions without access to 911 access for 65 minutes across 6 states. [22] [23] [24]
In September 2020, 911 outages were reported across 14 states for more than an hour due in part to Intrado. [25] [26]
Between 2002 and 2013, West Corporation invested approximately $2.7 billion in strategic acquisitions. [8]
West has acquired:
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