James L. Heskett

James L. Heskett
Alma mater	Stanford Graduate School of Business
Employer	Harvard Business School

James L. Heskett is an American academic. He is the UPS Foundation Professor of Business Logistics, Emeritus at the Harvard Business School.

Early life

James L. Heskett earned a PhD from the Stanford Graduate School of Business. ^[1]

Career

Heskett first taught at the Ohio State University. ^[1] In 1965, he joined the faculty at the Harvard Business School. ^[1] He has also been the senior associate dean for educational programs at the HBS. ^[2] In this capacity, he helped reduce the workload for MBAs, on the assumption that they had previously been bombarded with too much information they could not take in. ^[2]

Heskett is the co-author of seven books and the sole author of one more book. In his 1992 book called Corporate Culture and Performance, co-authored with his HBS colleague John Kotter, Heskett studied 200 companies and concluded that adaptable corporate cultures led to higher financial returns. ^[3]

He is also a prolific case writer and also featured on the list of The Case Centre's all-time top authors list (covering 40 years) released in 2014. ^[4]

Works

• Hart, Christopher W. L.; Heskett, James L.; Sasser, W. Earl (1990). Service Breakthroughs: Changing the Rules of the Game. New York: Free Press. ISBN   9780029146750. OCLC   963683716.
• Hart, Christopher W. L.; Heskett, James L.; Sasser, W. Earl (1991). The Service Management Course: Cases and Readings . New York: Free Press. ISBN   9780029140918. OCLC   476595345.
• Heskett, James L.; Kotter, John P. (1992). Corporate Culture and Performance. New York: Free Press. ISBN   9781451655322. OCLC   755062653.
• Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A. (1997). The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value. New York: Free Press. ISBN   9780684832562. OCLC   35750450.
• Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A. (2003). The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. New York: Free Press. ISBN   9780743225694. OCLC   883293499.
• Heskett, James L.; Sasser, Earl W.; Wheeler, Joe (2008). Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Boston, Massachusetts: Harvard Business Press. ISBN   9781422110232. OCLC   805023221.
• Heskett, James L. (2012). The Culture Cycle: How to Shape the Unseen Force That Transforms Performance. Upper Saddle River, New Jersey: FT Press. ISBN   9780132779784. OCLC   773977523.
• Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A. (2015). What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. Oakland, California: Berrett-Koehler Publishers. ISBN   9781626565852. OCLC   929986026.

References

1. "James L. Heskett". Harvard Business School. Retrieved March 19, 2017.
2. "HARVARD EASING BUSINESS STUDENT WORKLOAD". The New York Times. April 8, 1982. Retrieved March 20, 2017.
3. Kotter, John (February 10, 2011). "Does corporate culture drive financial performance?". Forbes. Retrieved March 20, 2017.
4. "40th anniversary bestselling author: Christopher Bartlett". thecasecentre.org. Archived from the original on June 18, 2020. Retrieved June 18, 2020.