 | This biographical article is written like a résumé .(September 2017) |
Jeffrey Gitomer | |
|---|---|
| Born | February 11, 1946 West Palm Beach, Florida |
| Occupation(s) | author, Motivational speaker, business trainer |
Jeffrey Gitomer (born February 11, 1946, in West Palm Beach, Florida) is an American salesperson, author, and speaker who writes and lectures on sales, customer loyalty, and personal development.
Gitomer attended Temple University, but left after his first year to attend the Goethe Institute in Berlin, Germany, where he studied languages. In a Time Magazine feature article, Gitomer quips about his college education: "I went on the six-year you-don't-quite-graduate program, which I completed successfully." [1] The Charlotte Observer describes him as "...a college drop-out who has built a sales training empire." [2]
Gitomer has written fifteen books, including New York Times best sellers, The Sales Bible [3] and The Little Gold Book of YES! Attitude. [4] His most successful title, The Little Red Book of Selling, has sold more than five million copies worldwide and has been translated into 14 languages. It was also chosen by business publishing experts Jack Covert and Todd Sattersten to be listed in their book of The 100 Best Business Books of All Time. [5] All Gitomer's titles have reached #1 on Amazon.com, and collectively his books have appeared on major best-seller lists nationwide more than 750 times. On September 16, 2006, four of Gitomer's titles appeared simultaneously on The Wall Street Journal best seller lists, the only business author to achieve this in the Journal's history. [6] Of The Sales Bible, Covert comments: "Every once in a while, one book defines a category." [7] Gitomer has also co-authored three other titles with writers Ron Zemke, Greg Dinkin, and Nikita Koloff.
Author David Dorsey writing in The Wall Street Journal comments: "What's especially solid about Mr. Gitomer's books is their grounding in ethics. Success, for him, comes from the heart. He reminds us that top sales reps don't peddle; they solve problems and make customers laugh while offering them something they genuinely need. If you want to be the best salesperson, first you must be the best person." [8]
He also publishes Sales Caffeine, a weekly, multi-media e-zine (online magazine), which is distributed internationally to 250,000 subscribers. [9]
Gitomer is a frequent speaker at public and corporate seminars and is ranked in the top 1% of non-celebrity speakers by the National Speakers Association. [10] On August 4, 2008, at the National Speakers Association Convention in New York, he was inducted into the Speaker Hall of Fame. [11]
In a testimonial, Todd Horton, President of D.R. Horton writes: "As the nation's largest homebuilder, we have seen our sales grow, our customer loyalty enhanced, and our people's commitment re-doubled as a result of Jeffrey's unique style, wit, and great ideas combined with real-world sales answers." Atlanta Business Chronicle Publisher, Ed Baker, comments: "Jeffrey is a weekly staple for our readers. He's a dose of sales energy (and reality) that they can't find anywhere else. He truly helps people – in a very common sense way." [12]
Gitomer gained notoriety in November 2003 for being the first passenger ever to be banned from US Airways. [13] The airline cited chronic, unreasonable complaints, numerous confrontations with employees, and verbal abuse that allegedly brought employees to tears. [14] In an interview, Gitomer defended himself as a demanding, but not abusive, customer and explained that he had only made an employee cry once, several years prior. In October 2004, Gitomer was permanently banned as a customer and passenger. [15]
After American Airlines merger and name change, Gitomer is the only passenger ever banned on US Airways.[ citation needed ]
{{cite book}}: CS1 maint: multiple names: authors list (link){{cite book}}: CS1 maint: multiple names: authors list (link){{cite book}}: CS1 maint: multiple names: authors list (link)The New York Times Best Seller list is widely considered the preeminent list of best-selling books in the United States. The New York Times Book Review has published the list weekly since October 12, 1931. In the 21st century, it has evolved into multiple lists, grouped by genre and format, including fiction and nonfiction, hardcover, paperback and electronic.
Malcolm Timothy Gladwell is a Canadian journalist, author, and public speaker. He has been a staff writer for The New Yorker since 1996. He has published eight books. He is also the host of the podcast Revisionist History and co-founder of the podcast company Pushkin Industries.
In statistics and business, a long tail of some distributions of numbers is the portion of the distribution having many occurrences far from the "head" or central part of the distribution. The distribution could involve popularities, random numbers of occurrences of events with various probabilities, etc. The term is often used loosely, with no definition or an arbitrary definition, but precise definitions are possible.
Seth W. Godin, also known as "F. X. Nine", is an American author and a former dot-com business executive.
Copywriting is the act or occupation of writing text for the purpose of advertising or other forms of marketing. Copywriting is aimed at selling products or services. The product, called copy or sales copy, is written content that aims to increase brand awareness and ultimately persuade a person or group to take a particular action.
Cold calling is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call. It is an attempt to convince potential customers to purchase the salesperson's product or service. Generally, it is an over-the-phone process, making it a form of telemarketing, but can also be done in-person by door-to-door salespeople. Though cold calling can be used as a legitimate business tool, scammers can use cold calling as well.
"Jesus Loves Me" is a Christian hymn written by Anna Bartlett Warner (1827–1915). The lyrics first appeared as a poem in the context of an 1860 novel called Say and Seal, written by her older sister Susan Warner (1819–1885), in which the words were spoken as a comforting poem to a dying child. The tune was added in 1862 by William Batchelder Bradbury (1816–1868). Along with his tune, Bradbury added his own chorus "Yes, Jesus loves me, Yes, Jesus Loves me..." After publication as a song it became one of the most popular Christian hymns in churches around the world, especially among children.
Joseph Ralph McGinniss Sr. was an American non-fiction writer and novelist. He was the author of twelve books.
Bernie Siegel is an American writer and retired pediatric surgeon, who writes on the relationship between the patient and the healing process. He is known for his best-selling book Love, Medicine and Miracles.
Harvey Mackay is an American businessman, author and syndicated columnist with Universal Uclick. His weekly column gives career and inspirational advice and is featured in over 100 newspapers. Mackay has authored seven New York Times bestselling books, including three number one bestsellers. He is also a member of the National Speakers Association Council of Peers Award for Excellence Hall of Fame.
David Meerman Scott is an American online marketing strategist and author of several books on marketing, including The New Rules of Marketing and PR.
Kenneth Hartley Blanchard is an American author, business consultant and motivational speaker who has written more than 70 books, most of which were co-authored. His most successful book, The One Minute Manager, has sold more than 15 million copies and been translated into many languages. He is the co-creator with Dr. Paul Hersey of Situational Leadership, a theory they developed while working on the textbook Management of Organizational Behavior.
Paul Cherry is an American author, professional speaker, and business trainer, who writes and lectures internationally on sales effectiveness, customer-relationship management, and sales leadership. His book, Questions That Sell – The Powerful Process for Discovering What Your Customer Really Wants, made it to BookAuthority's “Best Sales Books of All Time.” He lives in Wilmington, Delaware, outside of Philadelphia.
Hal Becker is an American author and nationally known expert on the subjects of sales, customer service and negotiating. He conducts seminars or provides consultations to more than 140 organizations a year, including, IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision and Cintas. His best known books are Can I Have 5 Minutes Of Your Time?, Lip Service and Hal Becker's Ultimate Sales Book, A Revolutionary Training Manual Guaranteed to Improve Your Skills and Inflate Your Net Worth.
Squire D. Rushnell, also known as SQuire Rushnell, is an American author and inspirational speaker and former television executive. His books in the When God Winks series have appeared on the New York Times bestseller list.
Carmine Gallo is an American author, columnist, keynote speaker, and former journalist and news anchor. Based in Pleasanton, California, he is President of Gallo Communications Group and works as a communication coach and speaker. Carmine is also a contributor for Forbes.com, where he writes for the Leadership Channel. He is regarded as an expert in his field in business communication and leadership skills. Gallo has been featured in The Wall Street Journal, The New York Times, Success Magazine, Bloomberg Businessweek and on CNBC. Gallo has also given lectures to MBA students at Stanford, UCLA, and UC Berkeley.
Steve Rizzo is an American motivational speaker, author, and former stand-up comedian, who is notable for his humorous style of motivational speaking and writing. Rizzo is a member of the National Speakers Association (NSA) and an inductee of the Council of Peers Award for Excellence (CPAE) Speaker Hall of Fame. His book, Becoming a Humor Being: The Power to Choose a Better Way won the Writer's Digest International Self-Published Book Awards.
Andrew Griffiths is an Australian small business author who has written 13 books – 11 business books published by Allen & Unwin, one self-help book published by Simon & Schuster and one co-written with magazine publisher Bree James and published by Michael Hanrahan Publishing. His books are sold in over 50 countries and translated into Hindi, Chinese, Vietnamese, Indonesian and Russian.
Jim Cathcart is an American entrepreneur, speaker and author.
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