BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information inquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
Scottish Power Limited is a vertically integrated energy company based in Glasgow, Scotland. It is a subsidiary of Spanish utility firm Iberdrola.
Terms of service are the legal agreements between a service provider and a person who wants to use that service. The person must agree to abide by the terms of service in order to use the offered service. Terms of service can also be merely a disclaimer, especially regarding the use of websites. Vague language and lengthy sentences used in these terms of service have caused concerns about customer privacy and raised public awareness in many ways.
Scottish Citylink is a long-distance express coach operator in Scotland and Ireland and formerly England. The company was formed as a subsidiary of Scottish Transport Group in March 1985. It is operated as a 63/37 joint venture between ComfortDelGro and Stagecoach.
NICE is an American technology company specializing in customer relations management software, artificial intelligence, digital and workforce engagement management. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
Doxford International is a 125-acre (51 ha) business park located at the A19 / A690 interchange on the outskirts of Sunderland, in the North East of England. Previously it was a greenfield site, it was designated as an Enterprise Zone in 1990 in response to the decline of the area's former ship building and coal mining industries. A partnership between Sunderland City Council and Goodman Property has seen the creation of 1,350,000 sq ft (125,000 m2) of high-specification offices, with the private sector partner investing around £200 million. The first buildings were completed in 1992, providing accommodation for a range of businesses that have played a key role in the regeneration of the City.
Amadeus IT Group, S.A. is a major Spanish multinational technology company that provides software solutions for the global travel and tourism industry. It is the world's leading provider of travel technology that focus on developing software for airlines, hotels, travel agencies, and other travel-related businesses to enhance their operations and customer experiences.
Web.com is an American dot-com company that provides a website builder, along with website hosting, domain name registration, web development, and various digital marketing services. It serves as a partner for very small to small-sized businesses and entrepreneurs, assisting them in establishing and expanding their online presence.
Specialisterne is a Danish social innovator company using the characteristics of people with autistic spectrum disorders (ASDs) including autism and Asperger syndrome as competitive advantages in the business market.
Omnichannel is a neologism describing a business strategy. According to Frost & Sullivan, omnichannel is defined as "seamless and effortless, high-quality customer experiences that occur within and between contact channels".
Dematic is an American supplier of materials handling systems, software and services. With a growth rate of 21.2% in 2021 Dematic was listed as the world's second-largest materials handling systems supplier with a revenue of 3.2 billion USD. The company employs over 10,000 people and has engineering centres and manufacturing facilities in the United States, Germany, United Kingdom, Mexico, Australia, Belgium, China, Italy, Spain, France, Lithuania and Czech Republic. Its customer base includes small, medium and large companies in several other countries across six continents.
Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. The company was founded in 1990 and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.
Sword Ciboodle was a Scottish company specializing in Customer Relationship Management (CRM) software solutions. It had regional offices in North America, South Africa and Asia Pacific.
Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014.
TSB Bank plc is a British retail and commercial bank in Edinburgh, Scotland. It has been a subsidiary of Sabadell Group since 2015.
eGain Corporation is a cloud-based software company with its headquarters at Sunnyvale, California. eGain provides applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The company is listed on NASDAQ.
Customer success, customer success management, or client advocacy refers to the process of enhancing customers' satisfaction while using a product or service. As a specialized form of customer relationship management, customer success management focuses on implementing strategies that result in reduced customer churn and increased up-sell opportunities. The primary objective of customer success is to ensure customers achieve their desired outcomes with the product or service, consequently leading to improved customer lifetime value (CLTV) for the company.
