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Developer(s) | Microsoft |
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Stable release | Dynamics 365 / February 2018 [1] |
Operating system | Windows |
Available in | Multilingual |
Type | Customer relationship management |
License | Trialware |
Website | dynamics |
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Browsers such as Internet Explorer, Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2011 Update Rollup 12. [2] The current version is Dynamics 365. The name and licensing changed with the update from Dynamics 2016. [3] [4]
Mainstream Support for Microsoft Dynamics 4.0 ended on April 9th, 2013. [12]
Extended support for Microsoft Dynamics 4.0 ended on April 10th, 2018. [13] [14]
Since the 2011 version, it is possible to store and manage documents in the context of Dynamics CRM records on a server that is running Microsoft SharePoint. This feature allows to use the advanced SharePoint framework for the content management infrastructure inside Dynamics CRM. With the SharePoint integration, it is also possible to share documents for external users with granted permission but no access to Dynamics CRM account. [15]
On Sept. 16, 2014, Microsoft announced that Microsoft Dynamics CRM 2015, as well as updates to its Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2014. Microsoft also released a preview guide with details.
On Nov 30, 2014 Microsoft announced the general availability of Microsoft Dynamics CRM 2015 and the 2015 Update of Microsoft Dynamics Marketing. [16]
On Jan 6, 2015, Microsoft announced the availability of a CRM Cloud service specifically for US Government that is designed for FedRAMP compliance. [17]
Microsoft Dynamics CRM 2016 was officially released on November 30, 2015. In the official press release Microsoft calls this “The most comprehensive upgrade ever for Dynamics CRM” and says it “includes advancements in intelligence, mobility and service, with significant productivity enhancements”. [18] In June 2016 was developed a special application which sends scanned info from business cards into MS Dynamics CRM named Business Card Reader for MS Dynamics and Call Tracker application in 2017.
Microsoft Dynamics 365 was officially released on November 1,2016. [19] The product is presented as a revolution, combining Microsoft business products (CRM & ERP Dynamics AX). The software that was known as Microsoft Dynamics CRM, is now known as Dynamics 365 Customer Engagement. This software contains the following applications:
The offerings Dynamics 365 for Finance and Operations and Dynamics 365 Business Central cover the ERP needs, such as book-keeping, invoice and order handling and manufacturing.
In Dynamics 365 version 9.0.0.1 many notable features like Virtual entities in Dynamics 365, [20] Auto Numbering Attributes, Multi Select Options sets etc. were introduced.
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