Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Personalized marketing, also known as one-to-one marketing or individual marketing, is a marketing strategy by which companies leverage data analysis and digital technology to deliver individualized messages and product offerings to current or prospective customers. Advancements in data collection methods, analytics, digital electronics, and digital economics, have enabled marketers to deploy more effective real-time and prolonged customer experience personalization tactics.
TransLink, formally the South Coast British Columbia Transportation Authority and previously the Greater Vancouver Transportation Authority, is the statutory authority responsible for the regional transportation network of Metro Vancouver in British Columbia, Canada, including public transport, major roads and bridges. Its main operating facilities are located in the city of New Westminster.
Waterfront station is a major intermodal public transportation facility and the main transit terminus in Vancouver, British Columbia, Canada. It is on West Cordova Street in Downtown Vancouver, between Granville and Seymour Street. The station is also accessible via two other street-level entrances, one on Howe Street to the west for direct access to the Expo Line and another on Granville Street to the south for direct access to the Canada Line.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology (IT).
Seesmic was a suite of freeware web, mobile, and desktop applications which allowed users to simultaneously manage user accounts for multiple social networks, such as Facebook and Twitter.
Text is a customer service software company. It provides programmable tools for making B2B and B2C communication functions using its web service APIs. It is also making software as a service products related to artificial intelligence, customer support, e-commerce, and lead generation.
The SAP CRM applications were initially integrated on-premises customer relationship management (CRM) software manufactured by SAP SE which targeted business software requirements for marketing, sales and service for midsize and large organizations in all industries and sectors. The first SAP CRM release 2.0 has been made generally available in November 2000. The current release 7.0 has been updated with quarterly enhancement packs (EHPs) since 2009.
Wix.com Ltd. is an Israeli software company, publicly listed in the US, that provides cloud-based web development services. It offers tools for creating HTML5 websites and mobile sites using online drag-and-drop editing. Along with its headquarters and other offices in Israel, Wix also has offices in Brazil, Canada, Germany, India, Ireland, Japan, Lithuania, Poland, the Netherlands, the United States, Ukraine, and Singapore.
Oracle CRM is a customer relationship management system created by Oracle Corporation. It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.
ShareMethods is a Web 2.0 document management and collaboration service with a focus on sales, marketing, and the extended selling network. It offers a software as a service (SaaS) subscription to companies and is available as a stand-alone application or as an integrated program with CRM tools such as Oracle CRM On Demand or salesforce.com.
Salesforce Marketing Cloud is a provider of digital marketing automation and analytics software and services. It was founded in 2000 under the name ExactTarget. The company filed for an IPO in 2007, but withdrew its filing two years later and raised $145 million in funding. It acquired CoTweet, Pardot, iGoDigital and Keymail Marketing. In 2012, it raised $161.5 million in an initial public offering, before being acquired by Salesforce for $2.5 billion in 2013. ExactTarget was renamed Salesforce Marketing Cloud in 2014 after its acquisition by Salesforce.
Adobe Muse was a no code offline website builder used to create fixed, fluid, or adaptive websites, without the need to write code. It generates static pages, but does not manage hosting. Users can add more advanced functionality such as blogging and E-commerce to their website with plugins created by third-party developers. This application is available to download through Adobe's Creative Cloud subscription. The final feature improvement release was made available on March 26, 2018. Technical support for Muse ended on March 26, 2020.
Global Relay is a technology services company providing software-as-a-service electronic message archiving, instant messaging, compliance and supervision services with a focus on highly regulated industries. Global Relay is privately held and employee controlled, with no outside or venture funding.
Comm100 Live Chat is an online web chat software offered via the SaaS business model. It is used by companies to centrally manage inquiries and support for customers on various platforms, utilizing live chat and AI-assisted responses to interact with the end-user.
Evergage was a cloud-based software that allowed users to collect, analyze, and respond to user behavior on their websites and web applications in real-time. In 2020, Evergage was acquired by Salesforce and was rebranded as Interaction Studio. The company positions itself as a "real-time personalization and customer data platform (CDP)".
OSF Global Services is a company specialized in enterprise customer relationship management (CRM), content management systems (CMS), order management systems (OMS), unified commerce, online shop management and cloud application development. The company provides products across channels, devices and locales to B2C and B2B focused enterprises and emerging businesses in North America, Europe, Latin America, Australia, New Zealand and Asia.
A headless content management system, or headless CMS, is a back end-only web content management system that acts primarily as a content repository. A headless CMS makes content accessible via an API for display on any device, without a built-in front end or presentation layer.
Motus is a workforce management company headquartered in Boston, Massachusetts, that offers vehicle reimbursement, fleet management and business intelligence solutions. This includes mileage reimbursement, BYO programs, Managed Mobility Services and living cost intelligence.
