Callitech Limited, trading asMoneypenny,[2][3] is an outsourced communications company, headquartered in Wrexham, Wales, operating in the United Kingdom and the United States. Its services include telephone answering, live chat, virtual receptionist support, and call tracking. The company serves clients in sectors including legal, property, and healthcare.[4][5]
The company was founded in 2000 by siblings Ed Reeves and Rachel Clacher in Wrexham. The business was established following observations of limitations in traditional telephone answering services, after Reeves lost a major order when a call was mishandled by a traditional answering service while he was on holiday.[6][7] The two originally operated the company from a small office above an optician's shop and only had £15,000 in capital.[8]
In 2009, Glenn Jackson was appointed as the company's managing director.[9]
Moneypenny expanded internationally in 2011, opened a new office in the Wrexham Technology Park in the same year,[10] and opened a U.S. office in Charleston, South Carolina, in 2014.[11]
In 2014, Clacher reduced her role in the company and set up the Moneypenny Foundation, centred on providing work experiences to less-fortunate young people. The charitable foundation is funded by Moneypenny, and operated offices in Wrexham, other sites in Wales, and in Liverpool, England. It was renamed to "We Mind the Gap" in August 2017.[8]
By 2015, the company had 400 staff in Wales, New Zealand and the United States.[12]
In 2016, the company fully moved too[13] and opened a new headquarters facility in Wrexham.[14][15] It contains a pub, gym, treehouse and garden footpath on a £15 million 91,000-square-foot (8,500m2) site.[14][16] The building was officially opened by Charles, Prince of Wales in July 2017.[17]
Moneypenny acquired United States-based services[18] VoiceNation and Ninja Number in 2020[19] and Sunshine Communications in 2024.[20] During the COVID-19 pandemic the company saw an increase in phone calls by 20% and hired employees from the hospitality and travel sectors, both heavily impacted by the pandemic.[21] Also during the pandemic in 2020, the company offered its Digital Switchboard service for free to help companies cover any reception staff unable to come to work or were self-isolating.[22] In 2023, Richard Culberson was appointed CEO of the Moneypenny North America division.[23]
In 2025, as part of its 25th anniversary, Moneypenny unified all its US brands—including VoiceNation, Alphapage, Sunshine Communication Services, and Choice Voice—under the single Moneypenny name.[24][25][26]
Executives from Moneypenny have participated in the Forbes Councils.[27][28]
Services
Moneypenny provides business communication services including:[29]
Telephone answering and switchboard support
Live chat
Virtual receptionist support
Call tracking and analytics
The company offers services tailored to industries such as legal, real estate, and healthcare.
Recognition
Moneypenny has appeared in workplace rankings, including:
Welsh Government’s St David Award for Economic Impact in 2023[4]
Operations
As of 2025, Moneypenny employs over 1,000 people across its locations. The company has offices in Wrexham (UK), Charleston (South Carolina), and Atlanta (Georgia).[1]
Its initial turnover in 2001 was £115,000, with it increased to £18 million in 2016.[8] As of 2020, it has handled 15 million calls and chats each year with 13,000 clients in the United Kingdom and the United States.[18]Lloyds Development Capital described it as the "largest answering service in the UK".[32]
This page is based on this Wikipedia article Text is available under the CC BY-SA 4.0 license; additional terms may apply. Images, videos and audio are available under their respective licenses.
