A call centre or call center is a centralised office used for receiving or transmitting a large volume of enquiries by telephone. An inbound call center is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centers are operated for telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. A contact center, further extension to call centers administers centralized handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail.
A relational database is a digital database based on the relational model of data, as proposed by E. F. Codd in 1970. A software system used to maintain relational databases is a relational database management system (RDBMS). Many relational database systems have an option of using the SQL for querying and maintaining the database.
This is a comparison of Java and C++, two prominent object-oriented programming languages.
ABAP is a high-level programming language created by the German software company SAP SE. It is currently positioned, alongside Java, as the language for programming the SAP NetWeaver Application Server, which is part of the SAP NetWeaver platform for building business applications.
Procurement is the process of finding and agreeing to terms, and acquiring goods, services, or works from an external source, often via a tendering or competitive bidding process.
A PNR is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger, or a group of passengers travelling together. The concept of a PNR was first introduced by airlines that needed to exchange reservation information in case passengers required flights of multiple airlines to reach their destination (“interlining”). For this purpose, IATA and ATA have defined standards for interline messaging of PNR and other data through the "ATA/IATA Reservations Interline Message Procedures - Passenger" (AIRIMP). There is no general industry standard for the layout and content of a PNR. In practice, each CRS or hosting system has its own proprietary standards, although common industry needs, including the need to map PNR data easily to AIRIMP messages, has resulted in many general similarities in data content and format between all of the major systems.
In aviation, ACARS is a digital datalink system for transmission of short messages between aircraft and ground stations via airband radio or satellite. The protocol was designed by ARINC and deployed in 1978, using the Telex format. More ACARS radio stations were added subsequently by SITA.
ABTA is a UK travel trade association for tour operators and travel agents.
Business analysis is a research discipline of identifying business needs and determining solutions to business problems. Solutions often include a software-systems development component, but may also consist of process improvement, organizational change or strategic planning and policy development. The person who carries out this task is called a business analyst or BA.
Appointment scheduling software or meeting scheduling tools allows businesses and professionals to manage appointments and bookings. This type of software is also known as appointment booking software and online booking software.
Amadeus IT Group, S.A. is a major Spanish IT provider for the global travel and tourism industry.
Network Access Control (NAC) is an approach to computer security that attempts to unify endpoint security technology, user or system authentication and network security enforcement.
Azure DevOps Server is a Microsoft product that provides version control, reporting, requirements management, project management, automated builds, lab management, testing and release management capabilities. It covers the entire application lifecycle, and enables DevOps capabilities. Azure DevOps can be used as a back-end to numerous integrated development environments (IDEs) but is tailored for Microsoft Visual Studio and Eclipse on all platforms.
Microsoft SQL Server is a relational database management system developed by Microsoft. As a database server, it is a software product with the primary function of storing and retrieving data as requested by other software applications—which may run either on the same computer or on another computer across a network.
IEC 60870 part 6 is one of the IEC 60870 set of standards which define systems used for telecontrol in electrical engineering and power system automation applications. The IEC Technical Committee 57 have developed part 6 to provide a communication profile for sending basic telecontrol messages between two systems which is compatible with ISO standards and ITU-T recommendations.
Lease administration is a department that usually falls under an organization's real estate department. Lease administration involves receiving rents from facilities they own and paying rent for the facilities they lease, and other activities. It has become an integral part of the accounting, administrative, and legal requirements normally associated with a real estate portfolio. Job responsibilities for lease administrators and real estate professionals include: lease review and abstracting, accounting and processing, lease audits, CAM charges, lease renewal options, repairs and maintenance, information management and reporting, occupancy cost analysis, operating expense review, and document storage and maintenance.
In systems engineering, software engineering, and computer science, a function model or functional model is a structured representation of the functions within the modeled system or subject area.
Corporate travel management (CTM) is the function of managing a company’s strategic approach to travel, the negotiations with all vendors, day-to-day operation of the corporate travel program, traveler safety and security, credit-card management and travel and expenses ('T&E') data management.
IBM BigFix formerly IBM Endpoint Manager, Tivoli Endpoint Manager (TEM) and before that, BigFix, is a systems-management software product developed by IBM for managing large groups of computers running Windows, Mac OS X, VMware ESX, Linux or UNIX, as well as various mobile operating systems such as Windows Phone, Symbian, iOS and Android. IBM BigFix provides system administrators with remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory functionality.
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
